アウシュヴィッツ・ビルケナウセルフガイドツアー

Amazing experience, driver gave good tips about what to see and how to get to each camp via shuttle bus. Safe driving and stopped to have a drink and use facilities and he charged my phone.

Highly recommended! The trip ans transport were punctual. I really enjoyed trip. I will definately recommend it to fiends.

It was an experience that was too fast. The departure from Krakow was at 12:30pm but it was postponed to 1:40pm. We arrived at Auschwitz at 4:00pm but we could not enter until 5:30pm, the time indicated on the ticket. So we visited the Auschwitz museum in a rush and at 6:30pm we went to Birkenau, but since it was dark and we had to be back at the bus at 7:30pm, we looked at it from the main entrance. You should be a bit more professional, especially since it is a place that requires respect and concentration.

Everything great, very attentive and friendly

Our Auschwitz tour was cancelled at short notice. We were then offered a significantly more expensive and inferior tour on a different day, which we had to pay extra for. Viator acknowledged that the situation was not handled properly, but refused to offer any compensation. Although the original tickets were refunded, we are very disappointed with the overall experience and how the situation was handled.

What an experience our collection was smooth with great transport. harrowing seeing everything 3 hours isn't enough time to get round it all we did the self guided tour

This is an important point that you can mention objectively. The revised review would read as follows: Unfortunately, the organization of the tour caused confusion for us. Only after booking did we realize that the tour necessarily includes the transfer from Krakow to Auschwitz. Since our accommodation was already in Auschwitz, this was impractical for us. I overlooked this when booking and tried to find a solution with the provider afterward. After several messages and phone calls, a compromise was offered, but communication was partly difficult due to language barriers. Additionally, the indication of a "7-hour tour" caused misunderstandings for us. We assumed that a large part of this time would be available for visiting the memorial site. In fact, the specified duration also includes the journey to and from Krakow to Auschwitz, so significantly less time remains for the visit itself. This was not sufficiently clear to us from the description. We were also disappointed by the nature of the visit. From the description, we had the impression that a German-speaking guide or at least an accompanied audio tour would be offered. In fact, the visit was conducted with a printed booklet, based on which one had to read about the individual stations themselves. Although a self-guided tour was announced, we expected something different – for example, an audio guide, an app, or digital content to accompany the visit. Additionally, only about two and a half hours were planned for Auschwitz and Birkenau in total. In our opinion, this time is clearly too short to visit both camps at a leisurely pace, absorb the information, and do justice to the historical site.

We booked for 12:30 but i got a message from the driver the night before stating that pick up would be 13:50, obviously i was a bit peeved as why book a time, then change pick up?It Felt like time was wasted driving between Birkenau and Auschwitz, only to be dropped off at Auschwitz and needing to get a shuttle bus to Birkenhau!! Wasn't allowed in Birkenhau until 17:00 and Auschwitz 17:50, which closes for admissions at 18:00, luckily the museum was open until 19:30 so could still explore. A long day that could have been executed better, I’m guessing because we were self guided rather than a guided tour. Overall, still a must see experience

That the schedule changes systematically and considerably reduces the visit time. The carrier is not responsible for this change. Viator should advise of the strong possibility of changing schedules. This inconvenience disrupted our general planning of the visit and stay.

Booked for 12.30pm pick up, they changed it to 1.40pm. Arrived at Birkenau around 3.45pm and given 10 minutes to look at an original railway carriage that had transported Jews. Then taken to Auschwitz but tickets were for 5.10pm, so had to hang around for nearly an hour before being able to enter. We were told about the busses that would take us to Birkenau and return us but with so little time left we did not even see all of Auschwitz before being picked up at 7.20pm for return journey to Krakow. very disappointed at not having the full experience.