アウシュヴィッツ＝ビルケナウガイド付き歴史体験

We booked a trip to Auschwitz through Get your guide, but it got cancelled around 4 pm the day before the trip. I sent an e-mail, the day before the trip was cancelled, about the starting time of the trip, but received no reply. I received a Whatsapp message in the morning from Discover Poland, before the trip was cancelled that day, about making a reservation for a lunch box. Since I didn't hear anything about the starting time yet, I sent another message, but again no reply. After the trip was cancelled I also sent a message why the trip was cancelled this late, because now we couldn't make other arrangements anymore. Again, no reply or apology whatsoever. Very dissapointing. Auschwitz was one of the reasons to visit Poland and now we can't visit before we leave. The most disappointing thing is the lack of respect for the people who book a trip. They couldn't care less. I would NOT recommend booking here.

This is a SCAM do not book! They will let you buy tickets even if there are no museum passes left, offering you a guided ‘outside tour’ as an alternative. This alternative misleading ‘tour’ lets you walk around the outside perimeter of the camps with absolutely no entry inside the gates. You are basically only paying for a transfer there and back. Attempting for a refund is also proving to be quite difficult, i am now left to tackle this problem myself as the company will not. Bus driver was also nuts, dangerous driving. Book museum tickets through the official Auschwitz website. Tour guide was a nice guy though

Read this before you book – important. This operator unilaterally changed our pickup time and then blamed us for not showing up. Our voucher, confirmation email, and the app all clearly showed a 3:45 p.m. hotel pickup with a live countdown timer, yet the operator insisted the pickup was actually at 12:20 p.m. and claimed we had ‘confirmed’ that time over WhatsApp. We never agreed to a different time, and when we pointed out the discrepancy and sent screenshots, they refused to acknowledge the mistake, offered only a reschedule we couldn’t use, and provided no same‑day solution. We travelled to Kraków specifically to visit the salt mine and ended up losing both the experience and the money because of their scheduling error and refusal to take responsibility. On top of that, what this tour really sells you is just a ride: you still have to buy your own salt mine tickets separately at the site, which is cheaper and easier to do yourself. Future travelers are better off booking their own mine tickets directly and taking an Uber or taxi instead of risking this operator changing the pickup time and shifting the blame onto you.

Tickets inside Aushwitz with a tour guide wasn't included despite being full price. We never knew due the false advertising and turned up on time only to be let down. Another tour provider cancelled on us the day before which is how we end up with this one. The scamming seems to be a common issue

We booked this tour two months in advance as we heard that it can be difficult to get tickets last minute. The day before the tour we received confirmation SMS and tickets sent to us. In the morning of the excursion we stood and waited for the car to pick us up. When it was 15 minutes ago, we call the company. They then tell us that they canceled the tour but forgot to notify us. Do not book this trip, book directly on the museum website instead and take a taxi to the museum.

An eye opening experience and humbling tour arranged by Discover Cracow. Stress free organisation and management by our host Filip. Overall, would recommend.

Pilip was excellent.kind and a great host.5 star

Brilliant tour and experience. Filip was extremely helpful and made the day stress free!

Amazing experience with philip as our tour guide he was very funny and polite and explained everything very well.

John kept us very well informed of pick up time and place to be he is all so informative of places of interest on the way. Our guide for Auschwitz-Birkenau tour was very good too