It was a money grab, I booked online once we got there they said we booked an semi automatic atv, the proceeded to charge us an additional $300 for automatic and I could not bring my phone and if I wanted to I had to pay $50 per person and it would a private tour. We declined and guess what.. we were the only ones on our tour. We had to keep asking where the photographer was to take our pictures. All of them looked rushed. Then charged us an extra $125 for the pictures. Rafael was an amazing tour guide, however, I wouldn’t do this again because of all the extra fees they charge once you’re there.
事業者からの返答
Thank you for sharing your feedback. We’re glad to hear that Rafael provided excellent service and was a great tour guide.
We do want to clarify that the pricing and tour details are clearly provided online before booking. The ATV transmission options, phone/camera policy, private-tour option, and all applicable fees are disclosed in the tour information, so there are no hidden fees or unexpected charges added to the booking.
Regarding the photos, professional photos are not included in the tour price. They are an optional purchase and this is also stated online before booking. Guests are welcome to decline the photos if they do not wish to purchase them.
We’re sorry you felt the experience was not what you expected, but we believe it’s important to clarify that the charges mentioned were for optional services or upgrades that are disclosed prior to booking. We appreciate your feedback and will continue working to make the information as clear as possible for every guest.
W
williamrI1617FD
July 24, 2026
Not a first choose company
This experience was sadly not good! I’ve paid for a horseback and UTV combo for each of us, like I have in the past and this time it was different, I didn’t like that I didn’t get what I paid for, as they placed us together in a UTV, then had us choose a insurance plan. The tour guide was great, but the experience was mild and slow. In the end, our return transportation toke a different route to our hotel that toke an extra 20 mins! We will not rebook with this company again.
事業者からの返答
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We understand your disappointment regarding the UTV portion of the tour. We apologize if there was any misunderstanding about the vehicle arrangement and insurance options.
Everything is clearly mentioned online before you book the tour.
You paid for 4 adults, which you choose to drive 4 single ATVs, 2 Double ATVs, 2 double UTVs, or a Quadruple UTV.
We're glad to hear that you enjoyed your tour guide, and we appreciate your kind words about their service. We're also sorry that your return transportation took longer than expected as we do our best to move every customer on time, but transportation is not private, it is a shuttle that picks up and drops off other customers..
We value your feedback and regret that we didn't provide the experience you were hoping for. Thank you for giving us the opportunity to improve, and we wish you all the best in your future travels.
M
Malka_A
May 24, 2026
Careful what you sign up for!!
The price you see is not the price you pay!! when we got there they tell us we cannot take our phones along on the tour, if we want to then we need to pay an additional $150 for a private tour!! Who ever heard of such a thing? they send a photographer along and they want you to buy the pictures from them for $100. then they tell you medical insurance is $10, and Utv insurance about $45. We were extremely upset about this phone rule and wanted to cancel and go home.
事業者からの返答
Thank you for your review. Everything is clearly mentioned online before you book so there are no surprises. No hidden fees! You just needed to read everything carefully before you book. You took your phone on tour and we have pictures. If we could post pics on here we would just to prove you wrong. Also we have rules for your safety and every company in the entire world has rules not just us.
J
Jacey_M
February 22, 2026
My partner and I had the...
My partner and I had the best time!!
The extra fees at check in were more than I was expecting, so we had to pay an additional $95 at check in after paying $210 to book. A little crazy if you ask me.
Our tour ended up basically being a private even though we did not pay for a private. We had the coolest guide who was so fun to be around!
The horseback riding ended up being less than exciting. My particular horse only had one speed: snail. He did not want to participate and it was boring. On top of that, the saddles are so uncomfortable. 2 days later and my bottom is still bruised.
Overall worth it and loved the experience.
事業者からの返答
Thank you for your review Jacey. The $95 USD extra you paid at check in is 2 mandatory park entrance fees of $25 USD each (fee goes to the government) and 1 UTV collision insurance $45 USD which is OPTIONAL with credit card. This is all clearly mentioned online where you book. You just need to read everything carefully. We are very clear about everything so there are no surprises. No hidden fees!
A
Anijah_M
February 19, 2026
Andres was a great tour...
Andres was a great tour guide everything was explained well and nicely curated. The horseback riding was approximately 30-35 minutes
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