Poor service
If I could rate this 0 stars, I would. Totally unprofessional, communication system is VERY poor. I didn’t get to go because there was no driver to pick me up. I called and messaged, but no response. I’m waiting on the status of a refund. DO NOT BOOK!!!
A very full day!
Alex our tour guide from mamajuana tours and driver to the activities was an amazing and helpful host. He was on time sharply at 5:30am and made the trip smooth. The activities themselves were a meet up of several tour companies coming together at the same time for the same activities. In our case, we were coming from Santo Domingo to Punta Cana where the activities were held. Fair warning, this is a tourist trap and you will be asked several times to buy or tip someone throughout the activities. Everything was fun and safe. The buggies will get you very dirty, be careful what you bring and have a change of clothes, showers were available to rinse off. Water was provided and some tasting of local products was at the end of the safari piece. Would recommend if you like a packed day of activities in one general area.
事業者からの返答
Thank you for your feedback and for taking the time to share your experience! We’re glad to hear that you had an overall positive time and that Alex was able to make your day smooth and enjoyable.
We understand your concern about the frequent requests for purchases and tips during the activities. While we aim to create an unforgettable experience, we also want to ensure that our guests feel comfortable and not pressured. Your feedback is valuable, and we’ll review it with our partners to ensure a more pleasant experience moving forward.
We’re happy to hear you enjoyed the activities, and we hope that you had a great time exploring the Dominican Republic! We look forward to welcoming you again in the future.
Great combo of activities!
It was a fantastic tour! Our family enjoyed all the stops and the lunch! All the guides were kind and entertaining!! The only thing is that we never made it to Macao beach and it was never explained to our group why that was omitted. I wished someone said something. We were all looking forward to it especially after getting quite muddy from the buggie ride :-)
Our driver, Robert, was awesome!! He made the 3 hour trip easy and relaxing!
事業者からの返答
Thank you for sharing your feedback, May! We’re thrilled to hear that you and your family enjoyed the activities and the lunch, and that Robert made your trip more comfortable.
We do apologize for the omission of Macao Beach. We understand how disappointing that can be, especially after the buggy ride! Sometimes, due to scheduling or operational adjustments, certain parts of the itinerary may need to be altered. We sincerely apologize if this was not communicated clearly to your group during the tour.
Your feedback is important, and we’ll take it into consideration as we continue to improve the experience for our future guests. We hope to welcome you back for a complete adventure next time, including Macao Beach!