Took longer to check in vs time on ATV. time was maybe 20 minutes. Ride was great and guide was good, but time on ATV was misrepresented. Our bus driver was fantastic. Would not recommend due to short time on ATV.
事業者からの返答
Dear Lisa Gifford-Guardin,
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the ATV ride itself, appreciated your guide, and had a great experience with your driver.
We would, however, like to clarify the timing of your tour. Based on our records, you spent approximately 45 minutes riding the ATV, with an additional 15 minutes for check-in and 15 minutes for the mandatory safety orientation and instructions before the ride began. These safety procedures are an essential part of the experience and are required for all participants.
We also understand that cruise ship guests can sometimes experience confusion because cruise ship time is often one hour ahead of Jamaica time. This can make the overall experience feel different than expected when comparing times throughout the day.
We certainly appreciate that when you're having fun, the ride can feel much shorter than it actually is. Your feedback is valuable, and we'll continue working with our partners to ensure timing expectations are communicated as clearly as possible.
Thank you again for choosing to tour with us, and we wish you all the best on your future travels. Warm regards