Great experience with Friends and one of the best places to vacations at Riviera maya
事業者からの返答
Thank you so much for sharing your experience! We’re delighted to hear that you had a great time with your friends and enjoyed your vacation in Riviera Maya. It was a pleasure having you with us, and we hope to welcome you back soon for another unforgettable adventure!
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Shameika_H
September 1, 2026 · via Viator
Book Somewhere Else
The ATV, zipline, and cenote excursion was just okay. During the zipline, the guide accused me of recording, yelled at me to remove my harness, and also made my husband remove his, causing us to miss the entire ziplining experience. Expect constant upselling—from overpriced alcohol to additional food after a very small taco lunch. Tipping also felt heavily pressured despite us not receiving the full experience. The “owner” repeatedly made a point of announcing that he was the owner, which was unnecessary. This was my only remaining option, but I wish I had booked another company earlier.
事業者からの返答
Thank you very much for sharing your opinion!
Regarding the zipline, we would like to clarify that our safety rules are communicated to all visitors before the activity. Cell phones and recording devices are not permitted during the zipline, primarily for safety reasons, as they can fall, get lost, or interfere with the equipment.
After reviewing what happened, we confirmed that you and your husband did in fact participate in the zipline activity. Therefore, we are sorry for any misunderstanding regarding this part of your experience. Our guide’s actions were based on our established safety procedures and were never intended to prevent you from enjoying the activity.
Regarding the food, drinks, and other products available at the park, these are completely optional additional services. Guests are not required to purchase them in order to participate in the excursion. Likewise, we are sorry if you felt pressured regarding tipping, as gratuities are always entirely at the guest’s discretion.
We take your comments seriously and will share them with our team, as our goal is always to provide a safe, enjoyable, and respectful experience for all our visitors.
Thank you for choosing us, and we sincerely regret that the experience did not fully meet your expectations.
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Y3402PSnataliag
August 30, 2026 · via Tripadvisor
Incredible tour!
I loved the tour! It is an unforgettable experience! It is totally worth it, there are so many activities, the jet skis, the cenote, the zip lines!! It is incredibleeeee
事業者からの返答
¡Muchísimas gracias por tu increíble reseña! Nos llena de alegría saber que disfrutaste tanto el tour y que todas las actividades fueron parte de una experiencia inolvidable.
¡Qué bueno saber que disfrutaste las motos, el cenote y las tirolesas! Gracias por recomendarnos y por vivir esta aventura con nosotros. ¡Esperamos verte nuevamente muy pronto para otra experiencia increíble!
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brunoeJ1186ZN
August 18, 2026 · via Tripadvisor
An incredible ATV adventure
An incredible ATV adventure
An experience full of adrenaline, fun, and incredible landscapes. Riding the dirt paths on an ATV was quite an adventure: excitement, a little bit of mud 😄 and a great desire to keep riding, the staff team was very friendly, responsible, and respectful.
Without a doubt, a different experience that I enjoyed very much and would do again.
Highly recommended for those looking to break the routine and experience something exciting. 🏍️
事業者からの返答
Hola! ¡Muchas gracias por compartir tu experiencia! Nos alegra muchísimo saber que disfrutaste la aventura, la adrenalina y hasta un poquito de lodo la cual es el ingrediente perfecto para un recorrido genial, Fue un placer recibirte. ¡Te esperamos para la próxima aventura!
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912garya
August 6, 2026 · via Tripadvisor
Fun Adventure..... But...
Had fun... but there were some issues. First the pickup and coordination were less than perfect.... we read that someone would be in contact within 24 hours before the tour. We did not get any contact until a couple hours before the tour..... and they changed the pickup site from the one we had previously selected. The bus ride to the tour area was extremely rough... almost violent and uncomfortable. The extra "park fees" paid felt questionnable.
事業者からの返答
We would like to clarify a few points to provide accurate information for future travelers.
Our staff contacts all passengers approximately 24 hours before the activity to confirm the details of their reservation. Before pickup, we also provide the driver’s name, vehicle information, and updates regarding the estimated arrival time, including any possible delays.
When it is not possible to access a hotel or Airbnb directly, we assign the closest and most convenient meeting point for the passenger. It is also important to clarify that the transportation included with this activity is shared, not private.
Regarding the additional park fees, these are clearly specified in the product description, on the booking ticket, and in the confirmation we send to the passenger before the activity.
We appreciate your feedback, as it helps us continue improving our service while also allowing us to clarify these details for future travelers so they know what to expect from the activity.
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Breasia_G
August 2, 2026 · via Viator
Don’t recommend
I was really looking forward to this excursion because it included ATV riding, swimming in a cenote, and zip lining, but unfortunately it was a disappointing experience.
First, the safety instructions for the ATVs were not clear or thorough. Because of the lack of proper guidance, I ended up with a second-degree burn during the ride. Safety should be the top priority, and I don’t feel that it was.
Another issue was that no one informed us the excursion involved nearly a two-hour drive each way from the resort. Knowing we would spend around four hours traveling would have helped us decide if this tour was worth booking.
The ATV ride itself was also disappointing because there were people with all different experience levels in the same group. Since beginners and experienced riders were together, we had to ride very slowly the entire time and couldn’t really enjoy the experience.
Finally, when the excursion ended, the staff repeatedly pressured everyone for tips. We gave what we could afford, but we were told it wasn’t enough, which made us feel uncomfortable and took away from the experience.
Overall, I would not recommend this excursion due to the lack of safety information, poor communication, excessive travel time, and the uncomfortable pressure for tips.
事業者からの返答
Regarding your injury, we do not know exactly how it occurred. This tour operates daily, and I have personally participated in it more than five times without experiencing any incidents. Before the activities begin, all participants receive a safety briefing with clear and straightforward instructions for both the ATV ride and the zipline.
As for the transportation time, it depends on the location of each guest's hotel. Your hotel was among the farthest from the park, which is why your transfer took longer. It is also important to remember that transportation is shared, so multiple stops are made to pick up other passengers along the way.
Regarding the ATV ride, groups include participants with different levels of experience. For safety reasons, the guide sets a pace that is appropriate for the entire group. It is not possible to separate participants by experience level on a shared tour. If you were looking for a much more extreme or high-speed ATV experience, then this shared tour was probably not the best fit for your expectations.
Best regards
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Sofia_D
August 2, 2026 · via Viator
Worth the Experience!
We had a really good time on this tour! The ATV ride was fun, the zipline was a nice bonus, and the cenote was the perfect way to cool off afterward. The staff was friendly and kept everything well organized. Nothing felt rushed, and the whole experience was smooth from start to finish. Definitely worth it if you’re looking for a fun day outdoors. If you’re in Cancun and want to do something a little different, I’d definitely recommend this tour. I’d do it again!
事業者からの返答
Thank you so much for your wonderful review!
We're thrilled to hear that you had such a great time and enjoyed the ATV ride, zipline, and refreshing cenote. It's also great to know that our team made you feel welcome and that everything was well organized from start to finish.
Your recommendation means a lot to us, and we're honored that you would choose to do the tour again. We look forward to welcoming you back for another unforgettable adventure on your next visit to Cancun!
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Sonia_B
July 29, 2026 · via Viator
Disappointed
I was disappointed, it wasn't what I expected. I've been to several different cenotes, and this one didn't compare. It wasn't even deep, and it was very small.
The ATV ride was the best part of the experience. We also paid for the horseback ride, but it lasted only less than 10 minutes. On top of that, we were charged $35 per person option arrival.
They didn't allow us to use our phones to take pictures, which made it feel like they were forcing us to buy the photos they took. Overall, we felt it was a waste of money and time, and I wouldn't recommend it.
事業者からの返答
We believe it is important to clarify several points in your review.
The depth and size of the cenote are natural characteristics of the site and are not something we can modify to suit each visitor's expectations. At no point do we advertise or promise a deep cenote or specific dimensions.
Regarding the $35 USD per person fee, this is a mandatory nature and cenote conservation fee. This information is clearly stated in the product description and is also sent to all guests again before the activity, more than 24 hours in advance.
As for the use of cell phones, the restriction is in place solely for safety reasons during the activities. We do not force anyone to purchase photographs. Buying the photos is completely optional; if a guest chooses not to purchase them, there is no additional cost and it does not affect their experience.
We respect your opinion, but we believe it is important for other travelers to know the facts as they are.
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Eleonora_R
July 28, 2026 · via Viator
Stay Away
It is a tourist trap..First off, the driver went to the wrong place to pick us up. We almost lost the day trip as we had to walk extra miles to get to the actual pick up point. When you get to the place they start charging you for a forest nonsense Mayan Jungles conservation fee of $35 per person (it is almost as much as the day trip), which is an extra they put in their pocket, as there is no such tax. I would be happy to contribute to the conservation as a voluntary donation, but not happy to having to pay it disguised as such. Then they immediately take you in their shop to try to sell you everything you do not need at tourist overpriced prices. They barely give you a tasting of 2 small tacos which they dare to call lunch and not to mention the tequila tasting, which is a joke. I do not drink but frankly it is offensive. The cenote is nice. At the end of this harassment ring of trying to push extra charges on you, they even expect a tip? The experience is very demeaning, I would not recommend it.
事業者からの返答
We are sorry that your experience did not meet your expectations. However, we would like to clarify a few important points to provide context for other travelers.
The $35 USD conservation fee per person does exist and is not a hidden charge. It is clearly stated in the product description before booking, and it was also communicated to you again when we sent you the information regarding your pickup time and location.
On the day of the tour, you arrived 15 minutes after your scheduled pickup time. Even so, our team did everything possible to wait for you so that you would not miss the experience.
In addition, our staff helped you avoid paying the fee for an additional passenger, doing their best to assist you throughout the process.
We respect your opinion, but we must disagree with the claim that this is a nonexistent or misleading charge. Our commitment has always been to provide transparent information and the best possible service to all of our guests.
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Sofia_D
May 30, 2026 · via Viator
excelent
An incredible experience from beginning to end. The ATV was super fun; the ride was exciting but also safe at the same time. The cenote is beautiful, perfect for cooling off and enjoying nature. The zipline was one of the best parts, full of adrenaline and with a lot of spectacular views.
The staff was very kind and attentive at all times. Without a doubt, a very complete tour and highly recommended for anyone looking for adventure and doing something different.
but i do recommend bringing mosquito repellent
事業者からの返答
Thank you so much for your wonderful review!
We're excited to hear that you enjoyed every part of the adventure, from the exciting ATV ride and refreshing cenote to the adrenaline-filled zipline experience. It's great to know that our team helped make your day even more enjoyable with their attentive service.
We also appreciate your recommendation about bringing mosquito repellent. Since we're surrounded by beautiful natural jungle areas, it can definitely help guests stay more comfortable during the experience.
Thank you for choosing us, and we hope to welcome you back for another unforgettable adventure soon!