THEY SAFEST FAMILY AIRPORT HOTEL IN NAIROBI OUTSTANDING SECURITY TEAM
We stayed as a family with kids for one night before our international flight from JKIA and I cannot praise the security at Four Points by Sheraton Nairobi Airport enough.
As a parent, safety is everything, and from the moment we arrived, we felt completely secure and well cared for.
At the main entrance there is a boom barrier gate and a strong iron barrier with several professional guards and a sniffer-dog security check for all vehicles and bags before entering the drop-off zone. This was handled so professionally and gave us immediate peace of mind that our children were safe. Then there's a standard bag scan at the lobby entrance.
What impressed me most is how family-friendly the security team is. They were not just vigilant, they were warm, courteous, and so helpful - they welcomed our kids with smiles, assisted with all our luggage and strollers, helped us securely park and guided us to check-in.
Inside the hotel, security continues: Elevators and staircases require your room key to access, so no outsider can wander to guest floors. Security personnel are visible 24/7 around the lobby, restaurant, and pool area, but never intimidating. The whole environment feels controlled, safe, and peaceful away from the Nairobi traffic.
We used the rooftop pool overlooking Nairobi National Park, had dinner, and slept so soundly knowing our family was in safe hands.
If you are travelling with family and transit via JKIA, this is the ONLY place to stay. Exceptional security with a human touch. We will definitely be back.
Their free 24hr airport shuttle is also very secure and punctual - perfect when you have kids and many bags.
M
miquala_d
June 19, 2026
my experience was a 10/10...
my experience was a 10/10 once on the atvs. if it weren’t for the actual activity being a great time, but based off of the interaction before hand with the “manager” id have rated it 0. unprofessional, rude, should just not work in customer service at all pretty much but otherwise try it out!! the guys who led us on the atvs made the experience much more enjoyable!
K
Kelvis_A
January 18, 2026
Bring changing clothes,...
Bring changing clothes, you are riding through water and mud. Staff was friendly and helpful. Might want to bring your own goggles
A
Amy_H
August 17, 2025
Junkie four wheelers
My son did not get to enjoy the ride because the four wheeler kept malfunction where the speed would not go faster than 10 miles while everyone else went 25 miles and he was way behind everybody. The guy that was recording and can try to fix the four wheeler was very cocky and treated my son like crap. The manager Daniel said that he could not give us a discount on one of the rides because it was a third party reservation in this app so I called the app and the app customer service
spoke to Daniel on the phone and he said yes it was ok to give me a 50% discount on one of the rides but then he refused to reply to the email so he can confirm the discount.
1人が参考になったと回答
事業者からの返答
We sincerely apologize for the inconvenience and the way your son was treated. Your feedback is taken seriously, and we will review our team’s conduct and the issue with the four-wheeler. We want to resolve the discount matter promptly and ensure your next experience is much better.
D
Darrell_F
August 11, 2025
ATV move
Loved every minute of it. You really get your monies worth in my opinion. It rained while we were out there we still were able to ride and enjoy ourselves. The entrance is kinda tricky reach tho.
事業者からの返答
We’re so glad you loved every minute of your ride! A little rain just adds to the adventure 😄 Thanks for your feedback about the entrance — we’ll look into making it easier to find.
U
Udeme_I
January 21, 2025
It was an exciting...
It was an exciting experience, but there were hidden fees that we wasn’t aware of. And because of this, most of my friends were not able to ride. I also don’t know if we will get our money back.
事業者からの返答
"Thank you for sharing your experience. I’m glad to hear that the tour itself was exciting, but I completely understand your frustration with the EXTRA fees, luckily we were able to fix everything on Viator to make sure this do not happen again. We hope you come back another time to change this bad experience for you !
N
Navigate58477320218
December 27, 2024
Don’t get Scammed
Nothing to tell. It’s a Scam to make you believe it costs less. $10 and later they ask for more. Otherwise you loose your initial payment 🥺
事業者からの返答
Hello, the rental price its the one showed in the website there it’s only $60 trail fee that needs to be paid to be able to ride on the trail. We do apologize for any inconvenience, we hope we see you soon !
E
E8589RCvictoriag
December 7, 2024
Super 16
5 out of 5 my family and I enjoyed our time today celebrating my son’s 16th Birthday. We had a ball. Will definitely come back.
事業者からの返答
Thank you for the fantastic review! We’re so glad your family enjoyed celebrating your son’s birthday and look forward to seeing you again soon.
A
Abenlemah_E
November 28, 2024
Wonderland
Long time ride with a great picture moment . Went around the whole field , passed by a ton of bee hives
事業者からの返答
Thank you for sharing your experience! It sounds like you got the full tour of the field — and those bee hives make for a memorable ride!
C
Charlene_T
November 25, 2024
WE HAD A COMPLETE BLAST!
I brought my son and his girlfriend to going ATV riding and this was, by far, the highlight of our trip to Miami. We had THE BEST time, riding around in the dust and puddles!! So worth the drive from Miami Beach and…the unexpected upcharge.
事業者からの返答
We’re thrilled to hear that ATV riding was the highlight of your trip! Riding through dust and puddles is definitely part of the fun 😄 Thanks for making the drive from Miami Beach and for sharing your experience.
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