Excellent quad/buggy experience!
An excellent experience, picked up from the hotel at the exact time, upgraded to two buggies rather than quads and the four of us had a fantastic afternoon. Well worth the money and a great time had by all. Great course and lovely views. Take goggles/glasses and a change of clothes 😊 Highly recommend.
事業者からの返答
Thank you for sharing your experience with the ATV Quad Safari Tour. We are thrilled you had an enjoyable afternoon and appreciated the upgrade to buggies. It's lovely to know everything—from the punctual hotel pickup to the scenic course—met your expectations.
We're delighted that the experience offered great value and provided lasting memories for your group.
Thank you once again for your kind recommendation. We can't wait to have you back for another thrilling adventure soon!
Kind regards,
Tripventura Team
Do not recommend
We booked for a 0930 trip. We received a confirmation email that said to be ready at that time. They picked us up at 1030 from our hotel. They said that they had sent us a message of the change two days prior. When I showed proof that the had sent me an email the day before confirming the 0930 time, the said, “oh yes, sorry.”
In the description it says that it will be 4 and a half hours overall with a three hour drive. We drove around for an hour and 20 minutes total including a break. We were back at the hotel less than 3 hours later.
The quads were in poor shape. Mine didn’t have a working front break and a weak rear break. My wife’s quad was leaking oil and the throttle barely worked. She barely made it up the hills. They did switch hers during the break though. When she went to shut off the quad at the end, the whole ignition assembly came off.
The quad in front of me just shut off in the middle of the road towards the end. I almost rear-ended him with my poor breaks.
They also do not provide the dust cover as advertised. You must pay 5€ for eye protection and another 5€ for a mask.
I am very disappointed and do not recommend this company.
事業者からの返答
We want to express our sincere apologies for the disappointing experience you encountered during your recent quad biking tour with Tripventura. Your feedback is precious to us, and we deeply regret the inconvenience you faced.
We understand that your experience deviated significantly from the standard of service we aim to provide. The delayed pickup and discrepancies in the tour duration and conditions are not representative of our usual offerings, and we take this matter very seriously.
Regarding the delayed pickup, we have thoroughly reviewed the communication issues that led to this inconvenience. While we acknowledge the email confirmation error, we understand this should not have occurred. We have already taken corrective measures to improve our communication processes to prevent such issues in the future.
We are equally concerned about the condition of the quads you and your wife used during the tour. This is certainly different from the level of maintenance and safety that we stand for. We have addressed this matter with the tour provider and are considering discontinuing our collaboration with them to ensure that our customers receive the high-quality service they expect.
We appreciate your honest feedback, as it assists us in identifying areas for improvement. We remain committed to delivering exceptional experiences and hope you consider giving us another opportunity to serve you.
Thank you for bringing this matter to our attention.
Sincerely,
Tripventura
Best tour ever!
Amazing tour, loved that they put safety first and was just so much fun! Will def recommend. Everything went smoothly!
事業者からの返答
Dear customer,
Thank you for your wonderful feedback! We are thrilled to hear that you had an amazing and fun-filled tour with us.
Safety is our top priority, and we are delighted to know that you appreciated our commitment to ensuring a safe and enjoyable experience for all our guests.
Your recommendation means a lot to us, and we are glad that everything went smoothly during your tour. Providing seamless and memorable experiences is what we strive for.
We truly appreciate your kind words, and we look forward to welcoming you back on another adventure in the future.
Best regards,
Trip Ventura Team
