From Montego Bay to the ATV site was extremely long. Our driver told us 30 to 40 minutes. I timed it and it was 1 hour and 22 minutes each way. The van was cramped with the number of people which again made the ride miserable because the AC barely worked, and I was so hot I began to stick to the seats.
The ATV ride itself was great along with our tour guys. I would definitely give our ATV guides a 15 out of 10 while the drive is a two out of 10. The driver was polite and nice but the AC and the length of the drive made a huge difference unfortunately.
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antoinew972
September 20, 2023 · via Tripadvisor
Family gathering with adult children.
The ATV ride was less than an hour. The ride back and forth to Montego Bay was longer than the ATV ride.
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Tamika_B
September 15, 2023 · via Viator
Birthday vacation
Poor communication between the tour company and the supplier of the excursion..
We missed our tour because of tour company FRESH LOOK TOURS WAS LATE AND DIDNT WANT TO REFUND MY MONEY. And stated I couldn’t cancel the excursion the same day WHEN THERE WAS NO MORE FOR THAT DAY. It was impossible to planned another day when our itinerary was jammed with different events.
Poor communication and didn’t want to answer my calls or shared the name of their company when calling for assistance.
HALF A STAR
WOW!
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selenaf361
September 10, 2023 · via Tripadvisor
So much fun
Orlando and Daniel made our tour soo much fun. I was soo excited about mud puddles. They even captured some great videos and photos for us. Would definitely do it again!
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shayj4123
September 7, 2023 · via Tripadvisor
ATV
Communication can be better. We left the resort about an hour later than scheduled. Other than that, enjoyed the experience.
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Jaleesa S
September 5, 2023 · via Tripadvisor
Great memory nice tour guide!
We had a very nice ride and the tour guide also took time in between to tell us things about Jamaica's nature and history. Because we were interested in this. He also took videos and photos to capture this memory. The only downside was that the drive was a little shorter and not really near Montego Bay as we expected. Perhaps it would be helpful to clarify the description on TripAdvisor a bit.
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bobbiw905
September 4, 2023 · via Tripadvisor
TOUR WAS CANCELED 11 minutes before our pick up time. DO. NOT. BOOK.
Unfortunately I didn’t even get to experience the ATV’s!!! Our ride was scheduled to pick us up at 9:30 am. We were in the lobby waiting to be picked up, when I received an email at 9:19 stating that our tour was canceled. Was never given an explanation to why this happened. I booked a tour for different excursions prior to our trip. We were very excited to ride the ATV’s! So this was a major let down!
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Antonio_W
August 9, 2023 · via Viator
What a rise
The actual excursion was ok. You are definitely going to get muddy so be prepared. The trip there was the problem. This place is extremely far it basically in Negril. In booking my excursion came with a private transfer which is just a cab driver. The only problem is mined decided to stop and do a drug deal on my way back to my resort.. That could have became very dangerous…. I strongly recommend booking these type of excursions with companies that provide shared bus transportation
事業者からの返答
Thank you for bringing this matter to our attention. Here at Fresh Look Tours, we ONLY offer shared bus shuttles. We do not offer private services or taxi services when you book with our company.
We set a high standard for ourselves and we always aim to deliver a great experience. Our customers safety and satisfaction is our number one priority! As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.
We would like the opportunity to investigate your feedback further. Please contact us at freshlooktoursja@gmail.com or call our team at +1 561-951-3944
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Beast2285
August 5, 2023 · via Viator
Not worth it
Very short experience, wasn't a a tour, it was a 30 min atv ride in muddy woods, def not worth the money or the time of travel from the resort to the venue... 1 hr and 40 mins of travel time for a 30 min experience then a 1 hr 40 min ride back to the resort.... guides were good wich is the only reason I'm giving 2 stars
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事業者からの返答
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone
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shervon_k
July 27, 2023 · via Viator
Great Experience
We had a group of 12. The driver gave us a tour of the city on the way there. The atv guides were amazing, very observant and assisted us expeditiously every time we got stuck lol. Great experience.
事業者からの返答
Thanks so much for sharing your experience with us. We hope to see you again soon!
