I would not recommend this company. The experience we purchased is not the same as the experience we received. Every activity was not as described in the Purchase. We raised our concerns in the desert at the camp, particularly in not allowing my daughter to ride the quad bike and yet they have come back lying to me about the whole thing. Also, you are told on the day of the experience that everything is different to what you paid for and you also have to pay extra for a seating area. This is not my first time at a Dubai Desert Camp and this was awful compared to that. I will never book with this company again.
事業者からの返答
Dear Ms. Michelle and Family,
Thank you for sharing your feedback. We have thoroughly reviewed your case, and we would like to clarify that there is nothing further for us to add. All details were independently verified, and your refund request was declined based on clear evidence.
For accuracy, we must note that your daughter did participate in the quad biking activity, which is fully supported by our CCTV coverage and the vehicle’s tracking logs. In fact, she was even provided with a single bike as a complimentary gesture, despite your original booking being for a double-sharing bike.
Throughout your time at the majlis camp, your family appeared satisfied and did not report any concerns to our team on-site. All standard services were delivered exactly as described in your booking.
We would also like to gently but firmly address a concern: using dissatisfaction after enjoying the full experience* as leverage to request a refund is not acceptable. Our team will always treat guests with respect, but we will not be pressured or intimidated into issuing refunds that are unjustified. We are fully confident in the quality of our services and the evidence that supports our position.
Thank you.
Kind Regards,
Team ABC
J
julianamT6950RR
September 26, 2025 · via Tripadvisor
I was expecting a little bit more!
The camel ride does not worth it, and the Quadbike is not very fast, but our driver Rasheed Ali made the 4x4 safari the best part of it!
About the dinner, it was well served (actually a lot of food) and a little spicy for us!
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear that you found our Desert Safari experience worth every penny. From the open desert quad biking to the live performances and authentic Arabic cuisine, it's always our aim to create something truly unforgettable.
Best regards,
Team ABC
A
Adventure187300
June 30, 2025 · via Tripadvisor
Absolutely Recommend This Tour Experience!
We had an incredible time with ABC Tours! Rasheed, our guide, was amazing—punctual, friendly, and full of energy. The dune bashing was thrilling, the ATV ride was a blast, and the food was delicious. Rasheed made us feel safe, kept us laughing, and even snapped some fantastic photos. Everything was well-organized and smooth. Highly recommend ABC Tours and especially Rasheed for an unforgettable desert adventure!
事業者からの返答
Dear Valued guest, We very much appreciate your comments regarding our Desert Safari Program. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Warm Regards,
TEAM ABC
D
D9208QPnikkic
April 19, 2025 · via Tripadvisor
Dune bashing was fun
Zahir was a great driver, dune bashing was so fun. As was the quad bikes and the shows. Recommend if you have a stopover in Dubai
N
ninagN6455GY
April 15, 2025 · via Tripadvisor
Poor quality and authenticity - tourist trap
I have lived in Dubai for 10 years and been on many desert safari trips, this one was the most disappointing.
- Staff is very tired and completely unbothered doing only the absolute bare minimum.
- Their info is not transparent when you book (expect surprises when you get there and no will to help unless you argue, which makes it unpleasant for everyone).
- Low standard on security measures. Helmets for quads are prob 20 years old and they don’t close properly - I pointed this out but no one cared (even for kids).
- Overall the experience does not feel authentic at all. The traffic of other SUVs in the area is crazy and there was trash in the desert everywhere. Poor maintenance of the area.
- ABC has years of experience in Dubai and it’s sad to see how they think they can justify their arrogance with that when other companies offer a much better service and authentic experience in areas with proper open desert and much less people.
- I will not repeat this place for future guests as I feel they do not represent what the desert and Dubai can really offer, sorry. Now if you just want a “desert tic in the box” and a few staged pics for IG sure, go for it.
Shoutout to the camel carer, he was really sweet!
事業者からの返答
Dear Guest,
Staff engagement: Thank you for your feedback, and we are delighted that our camel carer made a positive impression — we will certainly pass on your appreciation. Our team strives to provide friendly and attentive service at every stage of the safari.
Booking transparency: We apologize if the information before your visit caused any confusion. At ABC Tours, we are continuously working to improve pre-tour communication so that every guest knows what to expect for a seamless desert adventure.
Safety measures / helmets: Guest safety is our top priority. All Open Desert Quad Bike rides and High Dune Safari experiences in our new SUVs are supervised, and we are regularly reviewing equipment and safety protocols to ensure the highest standards, especially for children.
Authenticity & desert environment: We take pride in offering a carefully curated desert experience at our ABC Tours Majlis Camp, where guests enjoy a relaxing Lounge and a traditional yet luxurious desert setting. Our team also works hard to maintain cleanliness and create a welcoming environment for all visitors.
Traffic & crowded areas: While the desert is a popular destination, we are continuously optimizing logistics to provide smooth and enjoyable access to High Dune Safari areas and ensure our guests have the best experience possible.
Experience & competition: With years of experience, ABC Tours focuses on providing a combination of adventure and culture, including thrilling Open Desert Quad Bike rides, camel rides, sandboarding, 5-Star food, and captivating Live Shows — such as the Belly Dancer Show, Tanoura Show, and Fire Show — to create a complete desert experience beyond just photos.
Overall premium experience: We are grateful for your feedback, as it helps us refine our services. Our goal is to ensure every guest enjoys a safe, exciting, and memorable desert adventure, combining cultural authenticity, entertainment, and high-quality amenities at ABC Tours Majlis Camp.
We hope to have the opportunity to welcome you again and provide the full premium experience that ABC Tours is known for.
Warm regards,
ABC Tours Team
F
frequentflyer7489
January 25, 2025 · via Tripadvisor
Desert Safari with ATV
Yes it is very touristy and in some ways a little tacky but we had a fantastic time and was a fun way to spend a day.
The camel ride lasts only a couple of minutes; you walk them in a circle, take a photo and get off.
The sand skiing is fun but if you snowboard takes only a few minutes to complete.
Having ATV is in my opinion a critical part of the tour. We only did 20 minutes but our friend did 60 and we wished we had booked for longer. This way you are able to get out into the desert. Those who booked five only do laps in the camp. Our ATV guide took amazing photos for us.
The dune bashing is a highlight but I think it really depends on the guide you get. We got Sadik and I would make sure my friends specified that they wanted him if I was to send them on this tour in the future. He was very knowledgeable throughout the tour, personable and a fantastic photographer. He has driven in dunes for various movies and commercials and is clearly very experienced and provided us with an amazing time.
We chose the VIP upgrade at the BBQ. It didn't have the charcoal heaters as advertised and we were cold. I don't think the food was different other than it was table service. The food isn't very good, quantity over quality. However I would pay the upgrade fee just to be sitting off the floor as I think it would be even colder plus I think the view for show is better.
We had a great time overall and I credit it all to our guide Sadik.
J
J4637MAjohnp
October 23, 2024 · via Tripadvisor
ABC tours great experience with Munir Khan
Munir Khan was the greatest driver and host for the family! He was amazing and very careful given we were with elderly! Highly recommended!
7
740sherenel
October 14, 2024 · via Tripadvisor
Fun Safari Excursion
Munir was an excellent guide. He was interactive and made the whole excursion more enjoyable. This experience was a good choice and included a lot!
N
Nomad35391828132
September 3, 2024 · via Tripadvisor
Great value for money and real fun day out
Our driver asif was extremely skilled driver and was fun friendly and exciting. We got lots of great photos and memories to last a lifetime.
The food was abundant and great
Flavours.
C
Coastal19089740032
September 3, 2024 · via Tripadvisor
Good tour while visiting Dubai
Great tour. My husband and I really enjoyed all the activities. All the staff were very friendly and made sure we had a good experience. Great value for the price. Asif, our tour guide was awesome. He really went out of his way to make sure we enjoyed ourselves. I definitely recommend this tour.
