アドベンチャー＋リラックス：ジップラインまたはATV＋ポートピックアップ付きマッサージ

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations, both with the adventure portion and the massage service. What you described regarding lack of clear instructions, coordination with the guide, and insufficient information beforehand is not the standard we aim to provide. We understand how frustrating and stressful that can be, especially when expectations are not properly set. We also take your comments about the obstacle course and overall communication very seriously. Guests should always know exactly what to expect, how challenging activities are, and where to meet their guide. We will be reviewing this internally with our partners to improve clarity, safety communication, and pre-experience instructions. Regarding the massage experience, we are truly sorry it did not feel satisfactory for you. This is especially important to us, and we will be addressing your feedback with our spa team to ensure consistency and quality in training and service. We appreciate your honesty, even though we wish your experience had been much better.

Thank you for sharing your experience! We're so happy to hear that you had such a fun and memorable adventure. Our team loves helping guests feel comfortable, confident, and excited to make the most of every activity. It’s wonderful to know that their encouragement helped you step outside your comfort zone and fully enjoy the bridges and zip lines! Thank you for your kind words about our staff’s knowledge and support. We’ll be sure to share your feedback with the team. We hope to welcome you back for another amazing experience in the future!

Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the combination of the ATV adventure and massage experience. It’s one of our favorite pairings because it offers the perfect balance of excitement and relaxation. We're especially glad to know that your guide and driver made such a positive impression. Providing friendly, professional service is something our team takes great pride in, and we’ll be sure to share your kind words with them. Thank you for your recommendation and for choosing us during your visit. We hope to welcome you back for another unforgettable excursion the next time you're in Ensenada!

Thank you for taking the time to share such a detailed review. We’re really happy to hear you had a lot of fun overall and enjoyed both the ATV experience—especially the sand dunes and coastal views—and your massage with our team. It’s also great to know you found the spa clean and sanitary, and that our staff delivered a great treatment. That said, we sincerely apologize for the confusion regarding the timing of your itinerary. We understand how important it is to have a clear, reliable schedule—especially when you’re on a cruise or limited time. The change in timing and suggestion of additional activities should have been communicated more clearly and aligned with your original plan. We completely understand your frustration, and we’re glad we were able to adjust things quickly once you raised your concern. Your feedback is very valuable, and we will review this with our team to ensure better coordination and clearer communication going forward so guests always feel confident in their schedule. We appreciate your recommendation and hope to welcome you again in the future for an even smoother experience from start to finish.

Thank you so much for your thoughtful review! We’re really happy to hear you felt the experience was personal and genuine, and that everything was clear and transparent with no unexpected fees. That’s exactly the kind of honest service we strive to provide. It’s also wonderful to know our team made you feel comfortable and welcomed—almost like family—and that your driver was able to share a great local lunch recommendation. We love helping guests discover the best of Ensenada beyond the tour itself. We truly appreciate your support and hope to welcome you again in the future.