The tour itself was great, and we really enjoyed the experience. However, the communication and customer service leading up to the tour were very disappointing.
The pricing through Viator was not communicated clearly. We were initially told the cost was $270, only to be contacted the day before the tour and told that an additional $260 was still owed. That is a significant additional amount that should have been clearly communicated from the beginning.
The full price of the tour, including any remaining balance that will be due, needs to be disclosed upfront and clearly communicated before tickets or confirmations are sent. Customers should not be surprised with an additional charge the day before their scheduled tour.
Great tour overall, but the communication and transparency regarding pricing definitely need improvement.
R
Renard_D
August 31, 2026
Great couple travel
It was great and peaceful... we had a great host/Driver, who made sure we made it to our destination. Thanks you again for the great food and adventure around Jamaica.
P.s WE had a great drive who was very entertaining and informed us a lot about Jamaican? We greatly appreciate the knowledge. This was a great trip, nothing was wasted. We highly appreciate everything.
事業者からの返答
Hi, we’re delighted to know you guys enjoyed the experience. It was our pleasure being able to accommodate you, we hope to do so again soon. All the best and take care. One love Denard!
D
danahis2026
August 21, 2026
Best tour guide
Whole experience was awesome. We had a great time talking with Shane on our way to the excursions and going back to the hotel. Getting in contact with him was super easy which helped a lot when it came to getting picked up. Everyone was so friendly and food was amazing!!! We were delighted when they asked us what piece of the chicken we prefer. Whole trip felt super peaceful and festive as we relaxed on the bamboo raft and headed to the bar. We wouldve preferred more time in the cafe since we didn’t get to explore the whole thing but we had a blast jumping off the cliffs and taking pictures.
事業者からの返答
Hey Dana, thank you for the lovely feedback. It’s our pleasure to have accommodated you guys and we’re happy you a lot of fun on your first experience of Jamaica. We look forward to future bookings from you and you will even have a better experience!! Take care! One love!
C
crystal_s
July 24, 2026
Best birthday
They did an amazing job. They’re very attentive and friendly. You should definitely consider booking with them!
事業者からの返答
Hey Crystal, it was our sincere pleasure! We're happy to know you had a lot of fun. Thank you for leaving us an awesome review, we are looking forward to accommodating you again soon.
C
chaneicew2020
July 21, 2026
Fun times
Great experience 10/10!! Our guide was amazing and the tours were great!
事業者からの返答
Thanks so much for the awesome feedback Chaneice, we really appreciate it. We’re happy to know you had a blast! Looking forward to accommodating you again.
R
raadiac
July 1, 2026
Long day full of fun
In a nutshell... A good time was had! A few tips 1st:
- read all the fine print on your ticket page.
- bring extra $$ for the riverside bar & souvenirs
- basic leg massage included; costs more for beyond that
- bring extra $$ for your driver & activity hosts
Shane, our driver, took great care of us for the day. He was pleasant, worked well with schedule adjustments and was accommodating. He even shared some Jamaican stories during our long rides, from one activity to another.
This was my 1st bamboo raft experience and it was nothing short of great! Javar, our raft navigator, had great energy and made us comfortable. His "hands of God",lol, massage was well worth the extra cash to pay.
事業者からの返答
Thanks for your feedback Radia, glad you enjoyed your Experience and thank you again for booking with us! We hope to accommodate you again soon. Take care Radia!
J
jesseaJ6112AS
June 25, 2026
First Timer
really enjoyed the entire excursion, guides were amazing. pricing was decent because at first you’re only paying 30% so when you get to the ATV portion you still have to pay 70% left, you’re only paying for your reservation. Crowd size was small and weather was great. I would do it again if i could, truly recommend.
事業者からの返答
Thank you for booking with us Jesse, we appreciate your feedback.
D
deirickc
May 26, 2026
Pebbles and Dtrain Jamaica Tour
Nice and beautiful experience overall
事業者からの返答
Hey Deirick, we appreciate your feedback and glad you enjoyed your experience. We hope to accommodate you for future bookings, all the best Deirick.
D
derrickl773
April 22, 2026
Amazing Time
This was such an amazing experience! The price, the driver, the ride, the excursions ! Everything was a 10/10. We had a great time with our driver Shane. He was so informative, friendly and extra patient lol. The excursions were also amazing ! All the guides were so nice and made the experiences even better.
事業者からの返答
Hey Derrick, it was a pleasure accommodating you and your wife. We glad you had an anmazing time, we look forward to future bookings from you. Stay safe! One love!
P
phoebe_h
April 11, 2024
Great!
My boyfriend and I did this tour when we visiting Montego Bay and we highly recommend!! Dwain, our driver, was awesome! Super friendly and very easy to talk to! The ATVs were so fun and everyone there was super nice! Rick’s Cafe is a must do when coming to Jamaica! If you are considering this excursion you should definitely do it!