They make you get a locker and leave your phone in it so you don’t take photos just so you have no choice but to buy the photos from them
事業者からの返答
The tour description clearly states that no phones may be used while participating in the activities due to safety concerns and the nature of the activities, so travelers know what to expect even before booking. Your ticket also states this.
Furthermore, in the confirmation message sent the day before the tour, we reminded you that this service (photos) was not included in your booking with us.
Finally, when you asked about your photos, we informed you for the fourth time that this was not part of the service you purchased from us.
Even so, you insist on coming to rate us poorly for something that does not correspond to our agency, we never sold photos in your reservation.
We receive adult travelers daily who have the capacity to make decisions, no one is forced to buy or acquire anything (They make you get a...)
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Cheryl_S
September 1, 2026
Great all in 1 experiance.
This experiance gave us the oppotunity to try several activities in one. The price was cheeper through Viator, if we had of paid at the park it wouch have cost more.
We had an amazing time, staff were healpful and friendly. I would 100% recomend this experiance.
事業者からの返答
Awesome to hear you enjoyed the all-in-one experience and got great value for your day! So glad our friendly staff helped make it such an amazing time for you.
We hope you will join us again for another adventure soon!
J
Jennifer_F
August 11, 2026
I didn't like the...
I didn't like the experience because you weren't able to take your cellphone with you. Rather, they want you to lock up your cellphone and pay $50.00 for their staff to take it for you to pay.
事業者からの返答
The tour description clearly states that, for safety reasons, you cannot use your cellphone; this way, travelers know what to expect even before booking—but evidently, you simply booked blindly and didn't read it.
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valerierD1531EV
August 5, 2026
Unresponsive Tour Operator
The overall experience was satisfactory, but the booking company provided an unsatisfactory experience. The excessive number of bookings on the same day resulted in prolonged waiting periods due to the large crowds, extending the experience from the intended 4 hours to 6-8 hours. Furthermore, the tour operator, Alberto A, exhibited unprofessional behavior by disregarding my messages and failing to respond. This made a stressful birthday experience.
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Bianca_R
August 2, 2026
Worst experience ever
This was by far one of the worst excursions I’ve ever been on. They constantly harassed everyone about not bringing their phones because they wanted to force people into buying their overpriced photos instead.
To make matters worse, when it was time to leave, the organization was a complete disaster. They skipped our name multiple times, even after we had already checked in, and made us wait well over an hour for transportation back after being on the excursion all day. It was hot, exhausting, and completely unacceptable.
The customer service was terrible. Several employees had nasty attitudes and acted like helping guests was an inconvenience. Temo, in particular, was extremely rude, disrespectful, and came across as racist in the way he treated us. No one should be made to feel that way while on vacation.
The food was just as disappointing bland, tasteless, and not worth eating. Overall, the entire experience was poorly managed, unprofessional, and felt like a money grab from start to finish. I would not recommend this excursion to anyone..
事業者からの返答
Wow, it seems like everything around you is negative, even the air you breathe. Of course, being in Cancun on vacation, it's obvious it will be hot. The tour description clearly states that cell phones are not allowed for safety reasons. Evidently, you booked without reading it. Anyway, it's difficult to have a dialogue and reach a positive outcome for both parties when one of them sees everything negatively. Good luck with your next tours.
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B9424SIandrewr
June 22, 2026
Very fun
Very fun loved the atvs and the horse back riding
事業者からの返答
Wonderful to read! Fantastic that you loved riding the horses and hitting the trails on the ATVs.
Counting down the days until your next adventure with us!
J
jolean2026
June 22, 2026
PERFECT
amazing,i loved it! very fun,they guide you through everything.
事業者からの返答
Delighted to read your review! Wonderful to hear you loved the entire experience and felt well-guided throughout the whole day.
Can't wait to see you back on your next trip!
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Q8013CItrevorg
June 22, 2026
My experience
It was amazing, I liked the Zip line most of all.
事業者からの返答
So glad to hear you had an amazing experience! Thrilled to know that ziplining was the absolute highlight of your day.
Looking forward to welcoming you back for more thrills soon!
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Pioneer14490320956
June 22, 2026
Excellent decision!
Excellent service, very kind German, and the whole team is very friendly.
事業者からの返答
¡Qué excelente noticia! Nos da mucho gusto saber que recibieron una atención maravillosa y que el equipo, especialmente Alemán, les hizo pasar un momento genial.
¡Los esperamos de vuelta para la próxima aventura!
I
I6081ZOstephaniel
June 22, 2026
ATV Amazing Park Shared Basic Combo 2
My husband and I booked this park for a fun adventure on our honeymoon. The experience was amazing. The guide was great, funny and made it a great time. The zip lining moved smooth and was very fun! The ATVs were so much fun and the ride lasted for awhile! The Cenote was the best part. So much fun and beautiful. Lunch was provided with our booking; Chicken fajitas which were amazing! Overall 10/10 would recommend.
事業者からの返答
What a fantastic way to celebrate your honeymoon! We are thrilled that you had such a 10/10 experience with our team and enjoyed every part of your day.
We would love to welcome you both back for another adventure!
Cancunの類似ツアーを比較
最安値: Cancun Best ATV Tour, Ziplines and Cenote Swim with Lunch — $35
最高評価: Best ATV Tour, Horseback Riding, Zip Lines, Cenote Swim, Tequila Tasting — 4.9 (397 件のレビュー)
