We had an appointment for a guided tour of the gardens and the palace in a small group in French.
We were welcomed at the welcome visitor center then taken care of by Andy, our guide.
There were only 4 of us, an American couple and us French people.
The guide conducted the entire tour in French and in English. It was great! He knew how to build a connection between the group members. He alternated all the historical explanations in the 2 languages. He knew how to keep our attention for 3 very rich hours!
We finished the tour enchanted.
Bravo to Andy for these human qualities and his professionalism.
事業者からの返答
Merci pour vos mots! Nous vous remercions vivement pour votre commentaire et sommes ravis que la visite en deux langues avec notre guide vous ait plu.
Andy est un guide très professionnel, qui sait mettre en valeur les particularités du monument et créer une ambiance propice à ce que le groupe puisse profiter pleinement de la visite.
Nous espérons vous revoir bientôt pour vivre d’autres expériences avec nous, merci!
R
Rich_G
September 25, 2026 · via Viator
Good knowledge but odd accent
Tour guy had a great amount of knowledge, but he had a very strange accent when he spoke English and I probably be missed about 30 to 40% of what he was saying cause I couldn’t really understand him. My wife had the same experience.
事業者からの返答
Hello.
We are very sorry that you were not satisfied with your guide's accent. All our guides have extensive experience, including those who conduct tours in English. We therefore regret that you did not find their way of sharing the monument's history entirely to your liking.
In any case, we hope you enjoyed the rest of the experience.
Best regards.
L
Laura_E
September 24, 2026 · via Viator
Excellent tour and guide....
Excellent tour and guide. Must do when visiting Granada! Beautiful sites and history to experience and explore.
事業者からの返答
Thank you for your kind words!
We are delighted to hear that you enjoyed the visit and the company of your guide.
We hope you return soon and place your trust in us again when you do.
M
MonicaMalaysia
September 24, 2026 · via Tripadvisor
Good small group experience
Fernando was very knowledgeable/ friendly and professional.
Good to be in a small group
事業者からの返答
Thank you for your kind words!
We agree with your assessment: Fernando is a fantastic guide. And having the opportunity to tour the Alhambra in his company is an unforgettable experience.
We hope you return soon and that we meet again!
R
R56ISrayb
September 20, 2026 · via Tripadvisor
Great
Enjoyed this unique place very much. Carlos P from GranaVision was our guide and he was excellent, both knowledgeable and entertaining.
事業者からの返答
Thank you for your words!
Carlos is one of the best guides working at the Alhambra, and we would be delighted to pass on your comments to him.
We hope to see you again soon!
M
meganhazlett
September 20, 2026 · via Tripadvisor
Extremely unprofessional
Our guide, Hector, did a great job and was very enthusiastic despite a truly massive mess up on the company’s part, so please note that the negative is only directed at the company. We traveled from Seville in the morning to Grenada for a day trip, and arrived on time for our tour to start at 12. However, when we got there they informed us that they had rescheduled us 2 hours later. They said they had attempted to contact us on WhatsApp, but the message has 1) been filtered out as spam, 2) last edited at 8am after we had already left on our train. Since it was not really possible to return downtown, we walked around some gardens for a bit and got a bite a the cafe. When we returned for our tour, we found out that we would be on a combined French and English tour. It was very obvious that the company wanted to maximize profits so just combined our small English group with the small French tour. This genuinely made the experience not enjoyable- the guide had to constantly ping pong between languages. You could tell people were disappointed since everyone signed up for monolingual tours. This whole experience with the booking company was so unprofessional.
事業者からの返答
Hello.
First of all, thank you for your kind words regarding your guide, Héctor. We will pass them on to him, as he will certainly be pleased to know that you enjoyed his company.
Secondly, we apologize if the schedule change disrupted your travel plans. However, the booking voucher notes that, in certain instances, we may delay or advance the group's start time to ensure you can visit all areas of the Alhambra (including the Nasrid Palaces). This was the case for your tour: we delayed the start time due to the specific time slots available for the Nasrid Palaces.
Furthermore, we are not aware of any issues raised by the rest of the group regarding the bilingual nature of the tour. This is likely because there is no option to book a tour in a single language unless it is a private tour. Moreover, our guides are highly qualified to conduct tours in two languages without losing any of the information.
In any case, we appreciate your feedback.
N
Nicoleecmartins
September 14, 2026 · via Tripadvisor
Incredible
Incredible. The complex is magnificent and the tour was very good.
事業者からの返答
Muchas gracias por sus palabras!
Desde luego, la Alhambra es un lugar mágico, y plagado de historia. Y visitarlo en compañía de un guía, lo mejora aún más.
Gracias de nuevo!
2
223oriels
September 14, 2026 · via Tripadvisor
Alhambra guided visit
Our guide Antonio Villalabos was excellent. He has the gift of communicating information in an entertaining and engaging way. Having studied history at University, he is a fund of facts, stories and unusual insights. We were unusually lucky being in a group of just 6 which made it even more enjoyable. I wouldn’t hesitate to recommend Antonio to any visitor. Thank you!
事業者からの返答
Thank you for your kind words!
You were incredibly lucky to have a guide like Antonio Villalobos. Not only does he possess deep knowledge of the history of the Alhambra and the city, but he also knows how to share it in an engaging and entertaining way.
We are delighted, therefore, to read your comments and to know that you are taking away such fond memories of your visit.
We hope you return soon—and that when you do, you will place your trust in us once again!
5
546mercedesk
September 10, 2026 · via Tripadvisor
Guided tour with Sara ( Granavision )
We had an excellent experience with Sara. It was only 2 couples in this tour and Sara guided us in Spanish and English since one couple was from Spain and we were from US. We enjoyed this tour very much. It was well paced and Sara added little stories and legends as well as the facts. We recommend this tour and Sara as well. She did a great job!
事業者からの返答
Thank you very much for your comment!
We will pass it on to Sara and the rest of the Granavisión team. We believe the key to a visit like yours is enjoying the experience while learning along the way.
We hope you return soon—and that when you do, you’ll place your trust in us again!
F
FelicitasT15
September 6, 2026 · via Tripadvisor
Highly recommended
Consuelo was the group's guide. Charming! Patient and very kind. The tour was great and there were few of us in the group, 7 people. Ideal! Super happy
事業者からの返答
Muchísimas gracias por sus palabras!
A veces tenemos grupos de muy pocas personas, y en esos casos, como bien advierte, se disfruta aún más el monumento.
Sobre todo si la guía es alguien como Consuelo, divertida, con saber estar y enormes conocimientos acerca de la Alhambra y su historia.
Si vuelven a la ciudad, no duden en confiar de nuevo en nosotros. Les esperamos!
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