It was horrible they as I landed I got a message saying that they cannot come and collect me and that I have to find other alternatives . Was quite embarrassing
Dear Rudra, We are very sorry that you were unable to use our transfer service and understand how frustrating and embarrassing this situation must have been. We carefully reviewed your reservation and can confirm that your booking was indeed in our system. Unfortunately, in order for us to properly organize a transfer, we need to receive the booking at least 24 hours before the scheduled transfer time. This allows us to assign the reservation to a driver in advance and properly arrange the service. As your booking was received outside the required timeframe, we were unfortunately unable to organize the transfer. In such situations, we always provide our customers with a full refund, and we have already approved the full refund for your reservation. To receive your refund, you simply need to contact Viator Customer Support, who will process the refund for you. We sincerely apologize for the inconvenience and appreciate your understanding.
