With spotty wifi audio guide was useless. It would have been better with head sets that picked up description when you stood in front of items. Large tour groups monopolized smaller items making it hard for individuals. Pretty boring and a waste of time best part was the subterranean city model they constructed. We skipped the walk up to the Acropolis too steep for seniors in our party.
事業者からの返答
Dear Nancy,
Thank you for your feedback!
As clearly stated in the instructions sent before the visit, we recommend downloading the audio guide in advance since Wi-Fi inside the venue can be unstable. We also advise guests to bring their own headphones for the best experience.
Regarding the Acropolis, it is unfortunate you chose to skip it, please note that an elevator is available for visitors with mobility concerns.
We hope you were able to download everything and still enjoyed your visit!
Best regards,
Stephanie
K
Kent_J
August 16, 2025 · via Viator
The Acropolis Museum
The museum was very nice and informative regarding the Ancient Greek culture. The artifacts contained in the museum were appropriately displayed. It was a bit crowded with other people at the time of our visit, making the experience seem a bit hurried, but we were free to move about at our own discretion. Overall, it was a positive and informative experience.
事業者からの返答
Hello and thanks for your review!
It is great you enjoyed your experience with us!
Hope to welcome you back in the future!
Best,🌸
Stephanie
T
Taryn_W
July 26, 2025 · via Viator
Perfect for Solo
Perfect guide if you want to walk through the museum at your leisure. The app download was immediate and simple.
事業者からの返答
Hi Taryn, thank you for your review!
We are very glad that you liked the content of the audio guide and found the download process of the app easy and convenient!
Hope to welcome you back for more explorations with us in the future!
Best,
Stephanie
V
Victoria_C
December 29, 2024 · via Viator
A waste - Skip the audio guide and get a regular ticket
Informative but not very interesting. Didn’t listen to the whole thing. We felt it was a waste of money and wish we would’ve just bought a regular museum ticket and just read the plaques about the items we were most interested in.
事業者からの返答
Dear Victroria,
We’re sorry to hear that our self-guided audio tour didn’t meet your expectations. While it includes 36 points of interest with a variety of stories to suit different tastes, the beauty of a self-guided tour is that you can skip sections and tailor it to your preferences and schedule.
We’d really appreciate it if you could share your feedback on how we can improve the experience. Your input means a lot to us!
Best regards,
Olga, Marketing Dept.
A
Arthur_F
December 8, 2024 · via Viator
DO NOT BOOK THE AUDIO PART of this tour. It was impossible to load and the museum offers a audio tour for free
The museum was fantastic and must not be missed. The displays are beautifully presented and the continuing excavation before you enter is fascinating
事業者からの返答
Dear Arthur,
We’re glad that you enjoyed the venue! Regarding the issue with the audio tour not loading, we always strongly recommend in our communications to download the audio tours in advance while connected to a strong network. Since many venues may have limited network coverage, you might face problems loading the audio tour. What differentiates our audio tours is that they are crafted by local experts to provide insights and information that are not easily accessible.
Best regards,
Olga, Marketing Dept.
M
Merav_N
November 3, 2024 · via Viator
Good experience
We loved the audio tour and the museum! It was amazing and imtresting. A guid is not necessary when you use this audio guide
事業者からの返答
Dear Merav,
Thank you so much for your feedback! We're really happy to hear that you enjoyed your visit and found the self-guided audio tour both interesting and helpful. We'd love to guide you again on your next trip!
Best regards,
Olga, Marketing Dept.
B
Betsy_R
October 19, 2024 · via Viator
Hard to get the printed tickets from Clio Muse
Getting to the Museum and not having tickets. Had to text and call to get them so we could enter. Had paid for the audio but did not get it!
事業者からの返答
Dear Betsy,
We apologize for the inconvenience you've experienced. It seems there may have been a missed communication, and we had to manually send your tickets as soon as you contacted us. If you haven’t received your audio tours yet, please reach out to us at support@cliomuseapp.com so we can review your booking and proceed to a partial refund. We are sorry again for the confusion.
Best regards,
Olga, Marketing Dept.
G
gr923
September 3, 2024 · via Tripadvisor
The museum was worthwhile but we should have just pre booked the entrance tickets
My wife and I toured the museum at the end of our travels. We had prebooked the tickets with the audio guide program online . We were not able to download the entrance tickets until the prior evening. The instructions were not very good. First we had to download an app and sign up. We then looked for this booking but it did not show up. I texted the tour operator and in a while our trip showed up in the app. There is no human guide but we were hopeful about the audio guide. Perhaps we were not patient enough but after about 10 minutes listening to it at the museum we gave up using it. We should have just gone with the museum’s audio guide. The museum itself was quite interesting.
1人が参考になったと回答
事業者からの返答
Dear Traveler,
As part of our policy, entrance tickets are sent the evening prior to the event to account for any last-minute cancellations. However, we assure you that you will receive your tickets on time. Please note that occasionally, the audio tour may take some time to load on your device, but our customer care team is always available to assist you.
We value your feedback but your purchase was for a self-guided audio tour as mentioned in the description of the product, so it does not include a human guide. While we understand that this may not have met your expectations, we would love to hear which parts of the audio tour caused you to discontinue it so we can improve.
Our audio tours are crafted with unique stories written by locals, providing insights you won't find elsewhere. We appreciate your time and would be grateful if you could share more specific examples from your experience with the tour. Thank you again!
Best Regards,
Olga, Marketing Dept.
S
sjpjd
August 26, 2024 · via Viator
Great but needs a bit of tuning
Navigation of the system could use a bit of simplification-if tickets can be downloaded without need to go to redemption center , make clear to customers that they can take ticket right to museum entrance. I had to contact customer support to clarify this.
事業者からの返答
Dear Traveler,
We always send an email that aims to make downloading and accessing your tickets and audio tours as straightforward as possible. To help us improve, please let us know if there is any specific part of our communication that you think could be clearer or easier to follow. Feel free to share your feedback here or reach out to us at support@cliomusetours.com. Thank you for your time!
Warm regards,
Olga, Marketing Dept.
L
Linda_G
August 20, 2024 · via Viator
The Acropolis Museum was...
The Acropolis Museum was beautiful. Very interesting history. It was very clean inside the building.
事業者からの返答
Dear Linda,
We are happy to hear that you enjoyed the museum and found our stories interesting! We wish to guide you with another self-guided audio tour soon!
Warm regards,
Olga, Marketing Dept.
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