Our tour was canceled because of the wind was strong. We reached out to the tour provider multiple times and have yet to receive a refund
事業者からの返答
We are sorry for the inconvenience. As your booking was made through Viator, the payment was processed directly by their platform. Therefore, any refund request must be submitted directly to Viator.
Please contact Viator Customer Support through your booking account or confirmation email to request and follow up on your refund.
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Go27094683662
August 21, 2026
Terrible experience
Terrible experience. Cancelled my private family boat trip without providing any reason, hours before the trip. I asked for reason for cancellation and they said it is the bad weather conditions so they won't be doing boat trips. I sent them the weather report that was showing sunny skies, 26° and very low wind 9 kmh and they stopped respondong. I ended up booking with one of the competitors for the same hour and guess what, their boats were doing regular trips. So it was just cowerdness from their side and all for their business to go well and who cares about the customers?
事業者からの返答
Lamentamos a sua insatisfação, mas, conforme já explicámos, cancelámos o passeio porque, de acordo com a nossa avaliação, não considerámos que estivessem reunidas as condições adequadas para o realizar. Cada empresa toma as suas próprias decisões e não somos responsáveis pelas opções de outros operadores.
O valor foi integralmente reembolsado. Consideramos, por isso, desnecessário publicar a mesma reclamação em várias plataformas como forma de retaliação. Respeitamos a sua opinião, mas pedimos igualmente que respeite as nossas decisões operacionais e de segurança.
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Genna_P
June 15, 2026
This was an excellent...
This was an excellent experience. What impressed me most was the level of communication and customer service. The team proactively reached out before our scheduled trip to let us know that weather conditions would not be ideal and worked with us to find a better day. They were incredibly accommodating.
The boat itself was much larger and more comfortable than we expected, which made the trip even more enjoyable. We visited in early June, and it turned out to be the perfect time to go. The caves were nearly empty, and we often had them completely to ourselves.
The scenery was breathtaking, the crew was professional and friendly, and everything was handled seamlessly. If you’re considering a private boat tour, I highly recommend this company. It was one of the highlights of our trip.
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Piper_W
June 5, 2026
We had an amazing time!!...
We had an amazing time!! The boat was way bigger than we expected in the best way and the sights were even more beautiful in person. The three crew members were incredibly kind and helpful with everything. They made sure we were all safe and happy and that we had a great time. We can’t recommend this experience enough!
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almacristina_g
October 7, 2025
Super recommended
We did the private tour only two people, my husband didn't have so many expectations of the tour and loved it... Sergio, the guide, has a lot of experience and explains in detail, plus he takes very good pictures... if you are in portimao you have to do the tour, the incredible caves...
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Alexandra_R
August 29, 2025
A must when visiting the...
A must when visiting the Algarve! Absolutely loved this boat tour, an incredible experience and breathtaking views. Thank you to our captain Nelson and the guide Sergio!👏🏻
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Jay G
August 9, 2025
Excellent tour and service
Captain Nelson and Ugo were great guides. Excellent service a wealth of knowledge and friendly like family. Highly recommend.
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Sunita_S
August 2, 2025
Boat tour was fantastic!!...
Boat tour was fantastic!! Boat was perfect size to fit into caves and crew was truly amazing and very kind!
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Paul_B
August 1, 2025
Nothing short of amazing!!
Miguel and Sergio we amazing!! Boat was excellent and comfortable. We were taken to see many caves, given a lot of history and fun facts about the coast line! We luckily were greeted by a large family of dolphins who followed our boat! Couldn’t think of a better way to spend the day! Thank you Miguel and Sergio
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Lauren_M
July 17, 2025
Fantastic!
Our tour guides, Diogo and Gonzalez, were fantastic. They took our needs and wants into consideration. They showed us spectacular caves, pointed out details and then took us to a great bay where we anchored and were able to swim in the water. 10/10!!
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