We are staying at the Secrets Esmeralda hotel in the Dominican Republic. WestJet has suspended our trip and rescheduled it for tomorrow. We must check out now. Neither WestJet, nor Sunwing, nor NexusTours, nor destinationweddings.ca, the Ottawa tourism agency in charge of Maryan Bonilla, are giving us a solution. Neither is the hotel, which is asking us to leave the room. No one is responding to our request. They only inform us that any decision we make to resolve this will be at our own expense. For companies, the motto is: "screw the customer," they only care about their profits.
2
290nazilan
November 16, 2025 · via Tripadvisor
An Amazing Experience!
We got to see so many cool places. Venice was really a unique experience. The tour was very organized. The best part was having our awesome tour leader. She really went above and beyond to take care of us, literally made us feel like a big warm family. The only issue we had was excessive heat of month of June. It was so hot on the day we were touring the Colosseum that we had to cut it short and leave before we get heat stroke. There's so much to see in Rome, and we definitely want to come back again.
N
Nomad07131568648
October 17, 2025 · via Tripadvisor
Exciting
My 8-days, 7-nights tour of Italy, .dubbed Fantasia, was the best birthday jaunt, ever. Guide Pretizia was very knowledgeable, and welcoming. She was punctual, detailed, and warm throughout the tour. I would definitely, recommend her, and the tour, to future vacationers. Thanks ♥️ 😊
1
122ashnac
July 16, 2025 · via Tripadvisor
A rip off and a scam; poor quality
One of the worst experiences ever; they take your money offer you guided tours that are a scam ie someone who shows you a square ; meals that are inedible, and hotels for example in venice at least 30 minutes away; their extra tours are 5 times what you would pay on your own; at the end if you have an emergency they dont answer the phone; the pickup driver to airport at least 30 minutes late and drops you at wrong terminal; too many people tour guide could not manage
事業者からの返答
Dear Ashna,
thank you for sharing your feedback. We are very sorry to hear about your experience.
Please note that our team dedicated to this type of multi-day tour has already received your private email and is currently reviewing your case together with our management. We are carefully evaluating the situation and will be in touch with you directly as soon as possible.
Thank you for your patience and for bringing this to our attention.
Best regards,
Gray Line I Love Rome
Carrani Tours
R
Roam53855824643
July 16, 2025 · via Tripadvisor
Beautiful 5 days trip through Italy as a couple
An excellent trip, very well organized,
Quality hotels, comfortable ,very clean ,with a good location.Very good food, (you eat rich in Italy) thanks to Antonio's suggestions.
And our guide Antonio Lombardi of the best, rating that he loves his profession.
Our excellent driver Alessandro very friendly.
Just praise for our tour.
We had a great time. Thank you.
1人が参考になったと回答
事業者からの返答
Gracias de corazón por compartir su experiencia ✨. Italia es un país que se descubre con los sentidos: el arte en cada esquina, los sabores que conquistan la mesa y la historia que vive en sus calles. Qué alegría saber que todo esto fue acompañado por la pasión de Antonio y la amabilidad de Alessandro, quienes hacen que cada kilómetro recorrido tenga alma.
Nos emociona saber que guardan este viaje en la memoria como una vivencia fenomenal. Ojalá el recuerdo de Roma, Florencia y Venecia siga iluminando sus días, y que pronto podamos darles la bienvenida otra vez para escribir juntos nuevas páginas de esta aventura italiana. 🇮🇹❤️
Saludos,
Gray Line I Love Rome
L
Lizzy0909
July 16, 2025 · via Tripadvisor
8 day tour of Rome
The trip was fun, there was a lot of walking and wouldn’t recommend this to anyone with mobility issues. There was ample time in all locations and in some places too long . Most of the tour looks at cathedrals and churches so if your not interested in this I wouldn’t recommend it.
We also thought that trips to various places was included but found out we had to pay to do these things eg the gondola ride and trip to Burbano. Also when we went to the Vatican and St Peter’s Basilica we thought entry to the Basilica included but found out on the day it wasn’t and we would need to line up after the museum tour and buy the tickets . The lines were very long so this wasn’t an option and the tour finished in the Vatican square and we had to make our own way out of it , not an easy task .
Overall the tour was fun and we did enjoy it but don’t think we would do it again.
事業者からの返答
Thank you for sharing your detailed feedback about our 8-Day Best of Italy tour. We’re glad to hear you enjoyed the overall experience and had fun discovering Italy with us.
It’s true that Italy’s history has been deeply shaped by the Catholic Church, and so much of our artistic and cultural heritage — from breathtaking cathedrals to world-renowned masterpieces — reflects this influence. For many travelers, visiting these iconic sites is a highlight of their journey through Italy.
Regarding optional activities such as the gondola ride in Venice or excursions like Burano, as well as specific entries such as St. Peter’s Basilica, our booking platforms clearly list what is included in the tour and what is offered as an optional experience, so guests may choose how to enrich their itinerary.
This said, we truly value your input and are delighted you enjoyed your time exploring Italy with us. Thanks for your four stars!
We hope the memories of Rome, Florence, and Venice will stay with you for years to come. 🇮🇹✨
Best regards,
Gray Line I Love Rome
E
elizabethmI8734PL
July 9, 2025 · via Tripadvisor
12 day bus tour with Insight Vacations -Best of Italy (Rome, Florence, Venice, Assisi, Sorrento)
We booked a 12-day bus tour through Italy with Insight Vacations. This 12-day trip included overnights in Rome, Venice, Florence, Assisi (1 night), and Sorrento. We appreciated visiting many historic sites with knowledgeable tour guides who navigated the crowds, which enhanced the experience (Vatican, St.Peter's Basilica, the catacombs, the Colosseum, Pantheon, Pompei, and the island of Capri). A bus tour is a great way to travel if you value efficiency in seeing many sites. All transportation, some meals, and admission fees into the sites visited are included in the overall price. For us, this trip was perfect as we didn't have to worry about carrying luggage, navigating the trains, or the long lines for admission to some sites. Note that this kind of trip is "on the go" as you are usually spending 2 nights in each location. Most days begin at 7 am, and you should expect a fair amount of walking (3 - 6 miles per day) and more, if you decide not to take cabs during your free time. We enjoyed getting in our steps, considering we needed to burn calories! Most hotels were located within 1 mile of city centers. I would rate the included meals as good to excellent, and the rooms are acceptable, 3 to 4 stars, and two of them include pools, which was a welcome. We found rooms in Rome/Venice to be somewhat dated and small. This time of year is very hot, and I would recommend going in fall or spring if your schedule allows!
事業者からの返答
Dear Elizabeth, thank you for taking the time to share such a thoughtful review! 🌟
Your words beautifully reflect what it means to experience Italy on a multi-day journey: waking up in Rome, strolling through the alleys of Venice, standing in awe before Florence’s treasures, pausing in the quiet of Assisi, and feeling the sea breeze in Sorrento and Capri. Each stop becomes a rhythm in the symphony of travel — guided by experts who bring history to life and supported by the comfort of knowing that every detail, from luggage handling to entrance tickets, has already been taken care of.
You’re absolutely right — these tours are “on the go,” with early mornings, busy days, and plenty of walking. Yet that very pace allows travelers to see and feel so much of Italy in a short time, turning miles into memories and footsteps into stories.
This is exactly the spirit of our Fantasia tours: curated itineraries that balance efficiency with discovery, the famous with the unexpected, while letting you simply enjoy the journey. Thank you for entrusting us with your Italian adventure — we would be honored to welcome you again, perhaps in the cooler months of spring or autumn, for another chapter in your Italian story.
Sincerely,
Gray Line I Love Rome
S
Sabrina L
July 8, 2025 · via Tripadvisor
Ten day bus tour of Italy from North to South with stops in Rome, Assisi, Sienna, Florence,Venice and Sorrento.
10 day bus tour of Italy from North South. With stops in Rome, Asissi, Sienna, Florence, Venice, Montepulciano, Pisa, Sorrento, Capri and Positano. Guide Nikki organized great excursions and gave a great Italian experience. Bus driver Luigi got us around safely and efficiently. Very friendly and helpful. Great trip!
事業者からの返答
Thank you for sharing such beautiful feedback! ✨
Your words perfectly capture the essence of a journey through Italy — from the timeless streets of Rome to the cliffs of Positano, every stop is a chapter in a story that only travel can write. We’re so glad that Nikki’s guidance and Luigi’s steady hands on the road helped turn this trip into an experience full of joy and discovery.
That’s the magic of our Fantasia tours: not only visiting the iconic cities and landscapes, but also revealing the hidden moments and emotions that stay with you long after you return home. We would be honored to write the next chapter of Italy with you on another Fantasia journey.
Best regards,
Gray Line I Love Rome
O
O4819XXnancya
July 5, 2025 · via Tripadvisor
Wonderful!
We saw everything we wanted to see and loved experiences we didn’t even realize. The guides were knowledgeable and helpful and so much fun!
事業者からの返答
Thank you so much for your wonderful review! 🌟
We’re very happy to know that you enjoyed the Best of Italy Trip and that our guides made the experience both fun and insightful. This is exactly what our Fantasia tours are designed for — discovering Italy’s most iconic places while adding special moments you might not expect. We look forward to welcoming you again on another Fantasia journey!
Gray Line I Love Rome
S
Safari61241619840
June 21, 2025 · via Tripadvisor
Travel in Europe
It was a fabulous trip we did guided tours in Rome, Venice, Florence, Pizza, Mount Catini, and several countries in Europe
事業者からの返答
¡Muchas gracias! ¡Ha sido un honor para nosotros tenerla entre nuestros viajeros!
Saludos,
Gray Line Rome
