This tour requires the purchase of two domestic flights which isn't specified in the description. We took this trip in Jan. 2026 and found Peru to be a beatiful country, with amazing sights and expert guides. Highly recommend a visit to Peru but we probably would not travel with this company again. It was a bit confusing as we sometimes we were not told what time we would be picked up for our tours. We were always chasing information from our contact on Whats app. On a couple of occasions payment would be required on the bus on the way to an activity that was included. The company did refund this later, but this is something we were not expecting. The description also specifies that you will experience the view from the train on the way to Machu picchu however our tickets were scheduled after dark so we missed that part. Overall it was just a bit unorganized and confusing.
事業者からの返答
Dear Mrs Jane Smith.
Thank you very much for taking the time to share your detailed feedback and for visiting Peru with us. We truly appreciate your kind words about our beautiful country, the sights, and our expert guides — this means a lot to our team.
We are sorry to hear that some parts of the experience felt confusing and not as smooth as expected. Our intention is always to provide a well-organized and stress-free journey, and we sincerely apologize for any moments where communication was not as clear as it should have been.
Regarding the coordination, we were in contact with you almost throughout the trip via WhatsApp, however we acknowledge that we missed the Puno pick-up confirmation, and we take responsibility for that oversight. We are already improving our internal processes to avoid this in the future.
About the payments, all tours and services included in the itinerary were indeed provided as promised. In the few cases where a payment was requested by local operators, this was an operational mistake and, as you mentioned, we refunded you immediately. We agree this should not have happened and we apologize for the inconvenience.
Concerning the train to Machu Picchu, train schedules are subject to availability and demand, especially in high season. Unfortunately, in your case the only confirmed option was an evening departure, which affected the scenic view. We understand your disappointment and will make this clearer for future travelers.
Your feedback is very valuable to us, as it helps us improve our service and communication. We are glad you enjoyed Peru and its highlights, and we truly regret that some logistical aspects affected your overall perception of our company.
We wish you all the best in your future travels and thank you again for choosing Peru as your destination.
Warm regards,
Edgar Sotomayor
Machu Picchu Peru Journeys
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Odyssey34076743405
November 2, 2025 · via Tripadvisor
Fantastic Peru
The sceneries in the tour package is fantastic. Our local travel agent in Peru was contactable 24hours to address our questions and issues.
事業者からの返答
Thank you so much for your wonderful feedback! 🌄 We’re thrilled to hear you enjoyed the fantastic sceneries during your Peru tour. Our team at MachuPicchu Peru Journeys is always available 24/7 to ensure every traveler feels supported and cared for throughout their adventure. We truly appreciate you choosing us to explore Machu Picchu and the beauty of Peru — we hope to welcome you again for more unforgettable experiences! 🇵🇪✨
Sincerely, the MachuPicchu Peru Journeys Team
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317ruchid
October 22, 2025 · via Tripadvisor
Amazing 8-Day Peru Adventure with Friends
We booked the 8-day tour with Machupicchu Perú Journeys, and it was honestly one of the best travel experiences we’ve ever had. Every stop from Machu Picchu to Rainbow Mountain and Lake Titicaca was breathtaking. The guides were locals, super knowledgeable, and shared so many interesting stories about Inca history and Peruvian culture.
Everything was very well organized, from transportation to meals and hotels. Traveling with friends made it even better, we laughed, hiked, and learned so much together. Highly recommend this agency if you want a smooth, authentic, and unforgettable Peru experience
事業者からの返答
Thank you so much for your wonderful review! We are truly grateful that you chose MachuPicchu Perú Journeys for your 8-day adventure. It’s fantastic to hear that every stop—from Machu Picchu to Rainbow Mountain and Lake Titicaca—was breathtaking and that our local guides brought the history and culture of Peru to life.
We’re delighted that everything, from transportation to hotels and meals, was seamless, and that traveling with friends made the experience even more memorable. Your recommendation means the world to us, and we would love to welcome you back to explore more of Peru on another unforgettable journey!
Warm regards,
The MachuPicchu Perú Journeys Team
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shuetmingw2019
October 10, 2025 · via Tripadvisor
Trip in Peru
The service was attentive! Whenever we encountered any issues, they actively assisted us in resolving them. Every day, they presented different new options for us to choose from, allowing us to enjoy the best possible experience.
The private guides in Lima and Cusco to Machu Picchu were outstanding—especially the one at Machu Picchu! His service was thorough, and his attitude was sincere and professional. He provided immediate assistance whenever we faced difficulties.
However, the private guide at Machu Picchu was rather perfunctory. He did not demonstrate a professional attitude and offered little explanation of the sights during the tour.
As for the contact person, he followed up diligently every day and helped us resolve many issues. Whenever we reached out, he did his best to answer our questions and provided wholehearted service.
We do have a small suggestion for the company: it would be ideal to provide more detailed explanations of the itinerary before departure—for example, which activities can be upgraded with additional payment, and to inform us in advance of the daily departure times. This would allow customers to prepare sufficient funds for premium services and coordinate with the contact person ahead of time. That way, we can avoid having to discuss the next day's itinerary when we’re already physically and mentally tired after a day of activities.
事業者からの返答
Hi, Mrs, Shuet W. Thank you very much for sharing your detailed feedback! 🌄 We are glad to hear that our team provided attentive and responsive service, helping you resolve any issues and offering a variety of options each day to ensure you had the best possible experience in Lima, Cusco, and Machu Picchu.
We also appreciate your honest feedback regarding the guide at Machu Picchu. At MachuPicchu Peru Journeys, we strive to provide highly professional and knowledgeable guides for every tour, and we will use your comments to improve our training and ensure all guides meet the highest standards of service and historical interpretation.
Your suggestion about providing more detailed itineraries and advance information on optional activities is excellent, and we will work to implement this so future travelers can plan and enjoy their Peru adventures seamlessly.
It will be a pleasure to have you, your friends, family, and co-workers in Peru, and we will give the best service possible in all of Peru, creating unforgettable experiences from Cusco and the Sacred Valley to Machu Picchu and beyond. 🇵🇪✨
– MachuPicchu Peru Journeys | Specialist Tours by Experienced Locals | Trusted Experts for Cusco, Sacred Valley, Machu Picchu and all Perú Tours
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Kalman_K
September 19, 2025 · via Viator
Unprofessional tour agency
This was a package tour: every day with another tour operator and the agency should have organised everything. Edgar, my tour organiser was really nice and supportive: he helped me to upgrade the train ticket to Macchu Picchu, organised a tour to the rainbow mountains with 4WD-ATV and helped me prolonging my stay in Lima because my flight was cancelled. But even his engagement could not compensate the problems in the organisation:
- when I arrived at Machu Picchu train station, nobody was waiting me. I had to find my hotel myself;
- it turned out in the very last moment that there was no guided tour organised for me in Machu Picchu. I was forced to take a private guide and paid for it additionally $40;
- I almost missed my bus to Puno because of delayed transfer;
- nobody was waiting for me at the Puno bus station. I could not reach anybody at the travel agency on phone. After 40 minutes waiting at the bus station finally came a driver and brought me to a hotel which was not the same I was told before, but a cheaper one.
- There was no English speaking guide on the tour at the Titicaca lake;
- It turned out in the last moment that there was no sightseeing tour organised for me in Lima. Finally I was given $40 to organise my sightseeing tour myself.
- It turned out in the last moment that my hotel in Lima was changed, too. I had to cancel and rebook all my programs for the new hotel.
Summarising my experiences: my contact Edgar was supporting and engaged, but the tour agency was working very unprofessional.
事業者からの返答
Dear Kalman,
Thank you for your feedback and please accept our sincere apologies for the inconveniences during your trip. The main difficulties you experienced were due to recent strikes and operational problems with the local bus and train companies in Machu Picchu, which unfortunately affected coordination.
We are very grateful for your kind words about Edgar, and we truly appreciate your patience and understanding. Your comments help us improve our service and avoid similar situations in the future.
Warm regards.
Rafael S.
C
copycap
August 29, 2025 · via Tripadvisor
Not for the feeble-hearted or feeble-bodied
If you are into Indiana Jones movies, this trip is for you. The itinerary was packed with adventures / quite intense ( we are in our 40’s and decent physical shape), which is what we like. We are not early birds (a lot of things started around 4am) and by the time we got to Cusco, the altitude sickness got to us. But with we made it through all the stairs of the historical sites, deserts and waterways…with Lots of coca tea, hydration, and the grace of Inka gods. Our tour lead, Edgar, was very attentive, accommodating, always available to address our questions and concerns. The Andes nature, Inka history, food, and crafts alone are unforgettable. Some cons- air pollution in Lima, excessive alpaca sales, train scheduling. Cherished memories - Machupicchu tour/ great guide Abelito, sand boarding and dune rides, textile dye presentation, catacombs, to name a few. There us so much more to rave about Peru experience (this review is coming from a hard to impress globetrotter with 45 counties off her bucket list); just go! Ask questions, prepare well, and live your dreams.
事業者からの返答
Dear Mr, Aramis and Mrs Kate.
Thank you so much for sharing such a thoughtful and detailed review, We are thrilled to know your journey through Peru felt like a true adventure worthy of an Indiana Jones movie. It makes us very happy that, despite the early mornings and the challenges of altitude, you embraced every step with energy, curiosity, and an adventurous spirit. 💪
We’re especially glad to hear your kind words about Edgar (ME) and Abelito, they will be delighted to know they helped make your trip unforgettable. Your highlights, from Machu Picchu to the desert dunes and cultural experiences, reflect the very essence of what we love to share with travelers.
Thank you also for your honest feedback about areas to improve it helps us continue making each experience even better. 🙏
Sincereally Edgar Sotomayor, Machupicchu Perú Journeys.
It was truly an honor to be part of your 45-country (and counting!) journey. We hope Peru will always hold a special place in your heart, and we’d love to welcome you back for more adventures whenever you’re ready. 🏔️🌄
With gratitude and best wishes,
Limaの類似ツアーを比較
最安値: 6 - Day Best of Peru : クスコ、マチュピチュ、チチカカ湖ツアー — $799
最高評価: 6 - Day Best of Peru : クスコ、マチュピチュ、チチカカ湖ツアー — 4.8 (130 件のレビュー)
