スリランカ。 7日間観光格安ツアーパッケージ

Let’s begin by saying the only good thing about them is Milan, the driver - an absolute gem! I have seen at least another review mentioning that: after receiving the deposit, they disappeared. I had to send an email requesting an urgent reply or refund for them to reply - totally unacceptable!! I had to search by myself to find the best possible itinerary as their suggestion would be exhausting for us. The final program was not the one we did (I can provide details to anyone interested ). The highlight? The manager asked me to buy him a whiskey from the Sri Lankan duty free on arrival!!!I When in Sri Lanka, he again messed up with the reservations: we almost checked out one day earlier after a long haul flight and the day of the safari!!! Also, he lied about a problem with the bathrooms in our Unawatuna hotel in the South (I verified from multiple sources there was no issue) and downgraded us to a hotel in Galle. Another issue: he had promised that the beach was good but the hotel informed us directly that we are not allowed to swim! He then suggested that we change hotel - we were sooo tired and the options were painful, indeed. Then another misunderstanding: we paid USD 130 more for hotels, certainly we were downgraded for them/him to pocket the amount.. The only thing they gave back to us was USD 30 after me insisting that with the programme change I did (we chose a safari nearby in the North and not the Yala one, so 250 klm less). Unprofessional, unorganised. They caused us distress before and after. Only Milan deserves credit.