Spent ages watching a video, getting a safety talk and then being taken up to the start of the ziplines. Then they just pushed us through. I'd never ziplined before so thought it would be a bit of adrenalin, but it was too rushed to even be exciting. We felt very rushed, and didn't have time to see anything because they were just pushing us through. Also, the waterfall was ages away and behind us on the first or second cable, so we didn't see that either. If you want to actually see the waterfall you have to come back after the ziplines and wait for the tractor to take you back so you can hike to it - which also isn't explained. I had to stand in line for over half an hour to ask about it, while the people in line in front of me - who hadn't been yet - were trying to work out how it would work for them too.
事業者からの返答
Thank you for your feedback.
We're sorry to hear that the experience felt rushed and didn't meet your expectations, especially as a first-time zipliner. We appreciate you pointing out the lack of clarity about seeing the waterfall afterward. We'll work on improving the pacing and communication for future guests. Thank you for sharing your honest experience.
M
michaelrK1423DH
March 12, 2026 · via Tripadvisor
There was no experience…
Booked a zip line trip, they canceled it; asked me if I could go at 8am instead of 11, and cancelled before I could answer. Go somewhere else
事業者からの返答
Thank you for your feedback.
We regret that you couldn't do the activity. However, it's important to mention that you need to book well in advance, as this is a highly popular activity that fills up very quickly. We're sorry for the inconvenience and hope you can enjoy it on a future visit.
A
Amy_H
December 23, 2025 · via Viator
Lovely guides, fun experience, waits could be shorter
The guides were incredibly helpful and friendly. We felt safe and prepared at each line. Unfortunately, there were so many people that there was a lot of standing and waiting at each line - sometimes in the hot sun.
事業者からの返答
Thank you for your review!
We're so glad to hear that the guides made you feel safe and prepared, and that you had a fun experience overall. We appreciate your honest feedback about the wait times — it’s a very popular activity, and we understand how standing in the sun can be tough. We're always working to improve the flow of the tour. Thanks again for sharing, and we hope to see you for another adventure in the future!
T
Trisha_S
July 7, 2025 · via Viator
Ziplines were great, we...
Ziplines were great, we had an amazing time. Staff was very friendly and efficient. Lines and harnesses always felt very safe and secure.
事業者からの返答
"Wow, thank you for this incredible review and recommendation! We're thrilled your entire family had a great experience and felt safe with our guides. We'll share your kind words about the scenery and our team's thorough explanations—they'll love to hear it! We can't wait to welcome you all back for another adventure!"
K
Kyle_L
June 28, 2025 · via Viator
Give this Zipline Tour a try!
So much fun. The guides were friendly and made this a fun experience. BEAUTIFUL scenery! The staff explained the whole process (in English) very thoroughly. We all felt safe the entire time.
Would absolutely recommend this to anyone looking to have a fun experience.
We had 2 adults and 3 teenage boys and we all had a great experience:)
事業者からの返答
"Wow, thank you for this incredible review and recommendation! We're thrilled your entire family had a great experience and felt safe with our guides. We'll share your kind words about the scenery and our team's thorough explanations—they'll love to hear it! We can't wait to welcome you all back for another adventure!"
M
Michael_M
June 11, 2025 · via Viator
Fun and exciting but a workout
It’s fun and exciting but it’s a workout and it takes more than 1-1/2 hours The guides are great. Thanks
事業者からの返答
Thanks so much for the review! We're thrilled to hear you had a fun, exciting experience and loved our guides. We appreciate your feedback on the workout and duration – it's definitely an adventure! Hope to see you on your next challenge!
A
Anadine M
April 1, 2025 · via Tripadvisor
Fun for family!
a lot of fun. Most of it was great, but the guys working it really rushed and so it felt very anxious because they had a new group coming in and kept talking about it.
事業者からの返答
"Thank you for choosing our zipline adventure and for sharing your feedback! We’re thrilled your family had fun experiencing the 7 longest lines over La Fortuna Waterfall — the views are truly unforgettable!
We sincerely apologize for the rushed feeling during your tour. Our team aims to balance safety, excitement, and a relaxed pace, and we’ll address this with them to ensure future guests enjoy a more seamless experience. Your input is invaluable to us.
M
Mark_S
January 26, 2024 · via Viator
A very awesome...
A very awesome experience! The guides were so helpful!!! And very safe and beautiful experience! Loved every minute of it!
事業者からの返答
"We're thrilled you had such an awesome experience! Our guides are passionate about showcasing the beauty and excitement of the zip lines, and we're glad they made you feel safe and comfortable. Hearing you loved every minute makes our day! Thanks for sharing your feedback!"
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