Starting with the negative experience first, as it is important for folks to know this before booking the tour group. I would rate this a low-moderate ranking tour group, because: 1. Overpricing: They offer the basic tour for $1400, and gave us a 50% discount to make it 700$, which was the correct price (as compared to other operators). However, all of the optional tours are 3X priced. Specifically, the Hot Air Balloon (second ride after sunrise) which is available for $40 is being charged for $120. Similarly, you get Abu Simbel tours for half the price (they charged 100$, whereas it would be only ~60$). I would recommend booking same optional tours directly via other operators on Trip Advisor to get the same experience at 1/3rd of price. The Nubian Village Tour priced at 40$ per person was not worth it at all. We paid 360$ for a group of 9 and we should’ve barely paid 30$ in total. 2. Inconsistent Guide Quality: Anas, our tour guide for Day 3-6, was average. I was uncertain if he was an officially recognized tour guide as he neither explained the interiors of temple complexes nor had specific insight into these sights (except for the basic information that is already available via. a quick google search). 3. Poor customer service: When we shared feedback on Day 5 night (about the bad experiences of Day 3-5), the operator Alaa Abdou, who met us to alleviate our concerns actually aggravated it. He was condescending and disrespectful leading to an overall poor travel experience with the tour operator. 4. Unnecessary tipping: The tour company recommended exorbitant tips to drivers, ship crew, etc. This is unnecessary as we are already over paying for the package which should mean the staff get fairly paid. Please make your own decision and tip as appropriate. Positives: 1. Egypt is definitely a land of massive and unreal structures. It's hard to imagine how pyramids and temples of such sheer scale were built thousands of ages ago! It's important to know that Egypt tourism is highly commercialized and the locals often try to scam you (and bargain is the norm!). 2. Taher, our overall organizer was super helpful with transportation & stay. He was approachable from Day 1 and even bought us local SIMs. He helped quickly arrange transportation to airport on Day 7 when we had communication gaps. 3. Similarly, our tour guide for Day 2, Sohaila, was also knowledgeable & friendly. She gave detailed history & insights about the pyramids, gave us enough time for photos. She even quickly pivoted our lunch restaurant when she knew we had been there already on Day 1.
Thank you very much for your feedback we are happy to receive your feedback it is important to us to improve our service and we are glad that you had good time in general in Egypt, looking forward to welcome you in Egypt again in the near future
