We had an amazing time. He was very informative and so friendly and sociable really knew his way around the city and the countryside took us around and helped us find good deals for gifts when shopping souvenirs. And got us back to port with plenty of time! Very reliable with a comfortable clean car and great AC. 1000% recommend!
事業者からの返答
Thank you so much for the amazing review! It was truly a pleasure spending the day with you and showing you around Puerto Plata. I’m very happy you enjoyed both the city and countryside, and I’m glad I could help you find some good deals for souvenirs along the way.
3
343huyenn
July 17, 2026 · via Tripadvisor
Would do any tour with them again!
We had the best time doing the zip-line and waterfalls in Amber Cove with E&J! Melvin was our taxi driver and he was awesome! The zip and dip is one of the best things our family has ever done! Thank you E&J Taxi Tours! Highly trustable and recommended!
事業者からの返答
You are welcome!
Thanks so much for trusting us♥️
T
T51BWals
June 28, 2026 · via Tripadvisor
An Excursion You Will Remember!
We were a group of 8 with ages ranging from 9-64.
What a perfect experience! Sailing on the Mardi Gras and we were met in the taxi area by our guide Elian. I recommend you plan to go as early as possible. This will help you beat the ship crowds.
The drive thru Puerta Plata was beautiful and Elian provided a running description of the sights. It was quite obvious that he is both proud and knowledgeable of his country. Upon arrival at Damajagua, Elian handled getting us checked in and let us know that he would be waiting when we returned.
I highly recommend getting the photo package as this provides you with your own photographer who will help/encourage you on the hike up to the falls. The hike to the falls is no joke. I am an out of shape senior and it was no picnic getting up to the top. I was exhausted by the end but the payoff is worth it. The falls are beautiful and the water was so refreshing! Everyone involved in this experience is incredibly safety focused. They are truly focused on your safety and fun!
Upon returning to the base Elian was waiting for us. He offered to take us anywhere we wished but the kids were tired so we just returned to the ship. From port to port was approximately 4 hours. Highly recommended!
事業者からの返答
I'm especially happy that you enjoyed the Damajagua Waterfalls! The hike can definitely be challenging, but as you said, the reward at the top is absolutely worth it. Safety is always our highest priority, and we're glad you noticed the dedication of the entire team.
Thank you again for choosing E&J Taxi Tours Puerto Plata. We truly appreciate your recommendation and hope to welcome you and your family back for another adventure in the future!
Warm regards, Elian E&J Taxi Tours Puerto Plata
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Companion37566371063
June 21, 2026 · via Tripadvisor
Highly recommended! Highly recommended.
Excellent service from E&J Private Tours! Our guide was friendly, professional, and very knowledgeable. Everything was well organized, and they went above and beyond to make our excursion enjoyable and stress-free. Highly recommend!⭐️⭐️⭐️⭐️⭐️
Excellent service from E&J Private Tours! Our guide was friendly, professional, and very knowledgeable. Everything was very well organized, and they made every effort to ensure our excursion was pleasant and worry-free. I totally recommend them!
⭐️⭐️⭐️⭐️⭐️
事業者からの返答
Muchísimas gracias por elegirnos, tratamos de dar lo mejor siempre!!
K
kerilynnb2021
May 19, 2026 · via Tripadvisor
Great service!
Best excursion ever. We had an awesome time and everything was taken care of for us. Driver was a sweetheart and so knowledgeable! Would totally recommend.
事業者からの返答
WOWWW!!
You had a wonderful day in Puerto Plata
N
nicolehA5211NC
May 17, 2026 · via Tripadvisor
Highly recommend! Great communication, fun experience and Jose A. was the BEST!
My family and I booked the zip line and Demajagua waterfalls excursion through E&J Taxi tours. Jose Alvarez picked us up at the cruise port at the taxi terminal, which was easy to find. Jose was very friendly, drove safely and gave us great info on the area and culture. He set the tour up, introduced us to our guide and kept our backpacks secure while we were on the excursion.
The zip line and waterfall tour was well organized (there were many groups doing different excursions and with multiple cruise ship guests everything ran smoothly). We were grouped in with a larger tour and our guides were Felix and Flaco. The trail is a long gradual maintained trail with sitting areas for short breaks. I would recommend wearing water shoes with a thicker sole because there are rocks and roots along the trail and those shoes are helpful at river crossings and waterfalls.
The lunch was a locally prepared buffet of delicious food and water was provided throughout the day.
Overall we had a great experience and would highly recommend booking through E&J Taxi Tours. Great communication, fun experience and Jose A. was an A+ driver and host.
事業者からの返答
Thank you so much for your amazing review! We’re truly happy to hear that you and your family had such a great time on the zip line and Damajagua waterfalls excursion with E&J Taxi Tours Puerto Plata.
We’re especially glad that Jose Alvarez helped make your day smooth, safe, and enjoyable from the moment you arrived at the cruise port. He always enjoys sharing information about our culture and making guests feel comfortable and welcomed.
It’s also wonderful to hear that you enjoyed the organization of the excursion, the beautiful trail, the waterfalls, and the delicious local buffet lunch. Thank you as well for sharing the helpful tip about water shoes — future travelers will definitely appreciate that advice!
We truly appreciate your recommendation and your kind words about our communication and service. It was a pleasure having your family with us, and we hope to welcome you back again someday here in beautiful Puerto Plata!
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Tracy R
May 13, 2026 · via Tripadvisor
You can trust E&J to get you places safely. Excellent communication.
We often rent cars while on port days in the Caribbean. So glad we didn’t here! The drivers are super confident and often don’t follow the rules of the road we are accustomed to in Canada. You can trust E&J to get you places safely and reliably. Excellent service. Highly recommend.
事業者からの返答
Thanks for recommending our service!!!
A
alpheausb
February 16, 2026 · via Tripadvisor
Poor Communication and Zero Support – Avoid!
Rating: ⭐☆☆☆☆
I would strongly advise against booking with this company. Our experience was a disorganized mess from start to finish, and we ended up wasting both time and money.
The Issues:
* Vague Instructions: The confirmation email we received was essentially useless. It provided no driver name, no vehicle description, and—incredibly—didn’t even list the name of the local subcontracting company.
* Zero Accountability: We arrived at the designated taxi line and asked multiple drivers if they were our contact. None of them had our names or any record of our booking.
* Impossible Communication: Because we had no cell service (which is common for international travelers), we were completely stranded. A reputable tour company should provide a specific meeting point or a clear sign, not expect you to play a guessing game in a busy terminal.
After 20 minutes of frustration and getting nowhere, we finally gave up and paid out of pocket for a local taxi just to get to our destination. To make matters worse they sent us a WhatsApp message 58 mins after the meeting time with a picture of the driver next to two other men, we still have no idea who our driver was. They refused to refund us with trip advisor and now we have to fight with the CC company. To be clear NO SERVICE WAS PROVIDED.
事業者からの返答
Hello!
We want to kindly respond to this review:
First of all, our tour information says that you have to meet your driver at Taxi Area. The day before we sent you the instructions and the name of the driver:
And you did have the instructions because when we sent you a message to WhatsApp (because your driver was waiting for more than 30 minutes) you said this
"We followed the instructions a there was no driver there"
So you had the instructions but you get outside and a no certified driver offer you a better price and you took it.
Clearly we can't give you the refund, your tour guide ended up spending more than an hour waiting for you.
We are always clear, this company is very known for this, we never send the information of the driver last minute.
A
Anna_A
January 29, 2026 · via Viator
Private and safe...
Private and safe transport between activities. Our chauffeur did not have enough English or knowledge to be called a guide. Booked the combo tour because I wanted a small guided tour of puerto plata. Not just be shown the three major sights.
事業者からの返答
Thanks so much for coming!!!
T
Tomas_C
December 31, 2025 · via Viator
Joseph Alvarez and Little Greece
I highly recommend Joseph Alvarez. He accommodates to your own need and at your own pace, no rush, no push to buy stuff, just what you want . We went out the schedule to the Little Greece which I highly recommend, no crows, personalize attention just to you and your family.
事業者からの返答
It was an absolute pleasure hosting your group! Enjoy the rest of your trip.
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