guide and agency is absurd. they are so bossy and no repspect to tourist
I must write a review for this because the agency and guide was horrible though i didn't go to the trip actucally.
i booked the tour before one month and the guide contact to me right before late afternoon and tell me he's gonna pick me up at 8 and just gone on the chat. I was so mad because I booked it for 9 o'clock and I replyed to him quickly to change the time, but he didn't reply until next morning.
during the no response time, i was so upset I contact to viator and i show them guide to me to meet me when he wants and just gone and no negotiation or reply about it. and vitor told me that since it's right before the tour i cannot get the refund due to terms and condition. so I told them isn't their a terms and condition for tourists. it was so unfair. it was tour guide and agency's fault who contact me late and being bossy and no communication but why do i have to lose my money without any fault of mine.
and then later on this whole situation agency contact me and bragging about this whole situation and told me they can give me 50% back. it was absurd. i didnt accept it and i told them to contact viator since i have zero trust with them.
this tour agency and guide is so irresposible and I must tell this to hoping to no more tourist have ruin their day cuase of these kinda situation.
事業者からの返答
Thank you for the context. Here's the response:
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Thank you for sharing your experience, and we sincerely apologize for the frustration this situation caused you.
First, we want to acknowledge that our communication fell short of the standard we hold ourselves to. Our guide reached out to you later than expected due to severe traffic congestion caused by heavy rainfall in Cairo that day. However, that does not excuse the lack of timely follow-up to your message. When you raised a concern about the pickup time, you deserved a prompt response, and we failed to provide that. We fully understand how upsetting it must have been to feel unheard, especially the evening before your tour.
We also understand your frustration regarding the refund process. Our intention in offering a partial refund was to find a resolution, but we recognize that given the circumstances, this may not have felt adequate.
This experience has been a serious learning moment for our team. We are implementing stricter communication protocols to ensure that every guest receives timely, respectful, and clear communication — especially when unexpected circumstances arise. A simple message explaining the situation could have prevented this entire experience.
We deeply regret that your trip was affected and would welcome the opportunity to resolve this matter fairly. Please feel free to contact us directly at info@pyramidsland.com.
Warm regards,
Pyramids Land Tours Team
R
Ryan M
July 20, 2023 · via Tripadvisor
Take this tour, ask for Memo.
Memo Jones is the best tour guide.
Omda is the best driver.
Both are very professional.
Tour is very awesome.
Very breathtaking.
Must do in Cairo.
7
799marianoo
February 7, 2022 · via Tripadvisor
We had to hire Mimo again for this other trip! Simply amazing day in Sakkara and Memphis!
Let me start by saying that our tour guide Mimo was so good on our first day in Cairo when we visited the Giza Plateau pyramid complex that we wanted him back with us to go to Memphis & Saqqara.
He was really grateful we called him back for it and he gave us a good deal to work with him again. He is not the cheapest, but is worth every penny.
Friendly, knowledgeable and kind, Mimo takes the time to understand what’s important to you and provide you the best experience possible.
We really wanted to see it all. And we did!
We visited the red pyramid, the step pyramid, and the bend pyramid. We actually went in to two of them and he reassured us we would enjoy it. And oh boy we did!
Such a unique an amazing experience to be there. Mimo took us to Memphis, Sakkara and Dahshur, and bathed us with so much information about the middle era of ancient egypt.
The two pyramids we went down on, they were a unique experience on their own and I highly recommend you do it. Even if you are not fit … I am a little fat now and really unfit, but I took my time and got them both done. If you are patient with yourself you can do it. It’s is exhausting though, so bring some water with you and hydrate after the fact.
All in all, another 10 out of 10 with Mimo, who also gave us a tremendous day in the Middle Kingdom of Ancient Egypt.
Don't miss it, and also keep in mind he does other tours in the Cairo area as well. I wrote another review for the Giza complex as well on the first day here, go check it out.
E
Explore255229
August 23, 2021 · via Tripadvisor
Day trip to Memphis, Dashur and Saqara
This tour was just amazing!!! Our guide Mahmoud Hafez was incredible!! Would recommend to everyone! Going into the pyramids is not an easy feat but totally worth it!!! Thanks again, can’t wait to come back!❤️
C
Canadians787
July 16, 2021 · via Tripadvisor
Great day in the Egyptian desert
This was a fantastic tour. We had the pleasure of meeting Mimo , our very knowledgeable guide. He is so passionate about Egyptian history he captures everyones attention. This was an awesome day with them and I would highly recommend any of their tours. I am looking forward to my next one already!
C
carolecQ7587FP
July 7, 2021 · via Tripadvisor
A FABULOUS TOUR WITH A FABULOUS GUIDE
The tour is definitely worth seeing…..very informative and historical…..
This was our second day trip with Mimo, our guide….Mimo is very enthusiastic, very fun to be with and passionate about history.
The visits inside the pyramids are quite demanding, make sure you wear good walking shoes….
Can’t wait to do more tours with Mimo….
Carole Charette
Flight Attendant Air Canada
A
ASRandfriends
July 7, 2021 · via Tripadvisor
Great experience to see history
Mimo was an excellent guide. He was always providing info to what we were seeing and giving us tips to stay safe and not fall for the constant hustle to buy things from people selling you stuff. He was great at giving us the time we needed to explore the sights and seemed very caring that we had a good time. Our driver Yaser was great because he was always on time and maneuvered the crazy streets of Cairo well. This was a stellar tour.
M
margow132
October 23, 2019 · via Tripadvisor
Fantastic
Everything you see that has anything to do with ancient Egypt is what you are here for.
Make sure you do it all. So worth it.
The people pushing to get your money by offering services can take away from the experience. Just try to remember they are only trying to feed their families. You don’t need to give but do not let them steal your joy of being in this magical place.
T
Tracy_B
February 20, 2018 · via Viator
An amazing day, fantastic value for...
<p>An amazing day, fantastic value for money. <br/>
Friendly and knowledgeable guide and driver in a comfy minivan. Picked up from our hotel, went to Memphis, then Saqqara had lunch overlooking the pyramids. Highly recommend booking this tour. Family of 9 who had an amazing day together. <br/>
5 star service !!</p>
