クスコ マジコ - マチュ ピチュ - レインボー マウンテンの 6 日間ツアー

Excellent experience from start to finish. Everything was perfectly organized, which allowed us to enjoy the trip without worrying about anything. All the guides and the people involved were incredibly kind and attentive to us. The quality-price ratio is excellent and it is truly worth hiring this service to explore Cusco and make the most of your time. We leave happy and very grateful 🇵🇪✨ Highly recommended!

Peru is a magical country. Truly. The people, the culture, the landscapes… everything was everything I imagined and more. And the food? 10/10 without question. Now, let’s talk about Runas Trip Peru. Overall rating: 3/10. At first, everything felt solid. I booked a 6-day tour covering Cusco, Machu Picchu, Rainbow Mountain, and more. After booking, they were quick and organized in collecting my information, which gave me confidence that I was in good hands. But that quickly changed. About a week before my trip, I reached out via WhatsApp (their main form of communication) to confirm everything was set. No response. I followed up 2 days later—still nothing. At this point, I started getting concerned, so I reached out through Viator. I finally got a reply a day later—now only 4 days before my trip—saying their WhatsApp had been hacked and giving me a new number. I contacted the new number… and again, no response. I texted multiple times, even called—nothing. I didn’t hear back until 2 days before my trip, when they finally reassured me everything was set. I also asked if my personal information (passport details, etc.) had been compromised—no response to that at all. I decided to trust the process. When I arrived in Cusco, I was picked up and taken to my hotel without issues. So far, so good. But communication remained a problem. I reached out about my first tour that same day—no response. Eventually, I met with a representative in person. She was kind, but clearly overwhelmed. The information she gave was vague—“someone will call you,” “someone will pick you up”—with no real clarity on who, when, or how. The tours themselves? Great. The guides were knowledgeable and engaging—honestly an 8/10 experience there. But the logistics and communication? Terrible. For the first couple of tours, I was picked up from my hotel and the guides communicated well. After that, everything fell apart. I was never told the next day’s schedule ahead of time. I had to chase down information constantly, often getting responses late at night—even when pickups were at 3:30am. Then came the breaking point. For my Lake Humantay tour, I woke up at 3:00am for a scheduled 3:30–4:00am pickup. I waited. No message. No call. I reached out—no response. I kept texting… nothing. By 4:45am, I gave up and went back to sleep, frustrated. At 7:00am, I followed up again. The response I got? “Sorry, what time did they pick you up?” I was still at the hotel. That’s when I lost all confidence. They tried to make up for it by offering a free extra tour and rearranging my schedule, but it didn’t align with my flight. I ended up cramming things in, rushing back to the airport, and even renting motorbikes on my own dime just to make it work. Bottom line: The destinations are incredible. Peru is unforgettable. But the disorganization, lack of communication, and stress caused by Runas Trip Peru took away from what should have been a seamless experience. I will not be using this tour company again.

Mainly, the places we visit are magical, it is a wonder to see all the landscapes and places Cusco has, we came back in love with the city and the sites, Machu Picchu is beautiful, and as I mentioned, the arrival and passage between the mountains make the road something magical. The attention of the whole agency was amazing, picked up door to door, advice with places, guides, friendliness of all the people, caught us incredibly. It goes without saying that we were with a baby of 1 1/2 years, and all the guides on each tour gave us the time and space to be aware of their needs, additionally when climbing the mountain, the guide was always super attentive to the state of health of our baby. We returned to our country, delighted and in love with everything we enjoyed that even made us that the time we were there was very short.We were very much looking forward and wanting to come back and enjoy a little more cusco.

Definitely one of the best trips I've ever experienced. Everything was perfectly organized, the attentions were amazing and the views simply unforgettable.

The best, took care of everything and it was a magical honeymoon for me and my wife, all very well organized, very punctual and especially attentive with us.

+6

Simply magical, I decided to travel alone and this agency made my experience magical, the attention, logistics, timing, were accurate, I recommend the agency and if anyone has doubts because they are alone, I assure you that with the agency you will feel perfect.

I want to thank you for all the attention, professionalism and quality you offered us. We loved the tours, guides, very well located hotels, quality transportation, etc. Of course, I also couldn’t forget to mention his speed in service, for all the times he helped me when I needed to. On behalf of me and my friend, we thank you from the bottom of our hearts and you can rest assured that we will recommend Runes to all our family and friends, as we have already done. Some will probably seize the opportunity. Muito obrigado! From your brothers 🇧🇷🤝🇵🇪

Runas Trip Peru is an excellent agency for tourists from anywhere, their guides are super punctual and prepared. Everything is very organized, a service 10/10 🇩🇴 fully recommended

Excellent service, everyone treated us very well. From guides, customer service and carriers. Thank you very much ☺️

Amazing experience, the views are beautiful. The quad bikes are the most, it is quite an adventure!!!!!!!!!!!