Do NOT book this trip! To start we were in the van for over 3hrs to get there without any stops. We were told we would be stopping at monkey cave on three way there which we didn’t (ended up being on the way back so glad it was still included). Once we got there our names weren’t even on the sheet for being booked on the tour and there was ZERO communication at any point of the day.
We started with elephant bathing which was advertised at 30 minutes so we were very disappointed when we only got 8. After this we had lunch which was also disappointing before doing the white water rafting advertised at 5.5km. After the experience we had up until this point we decided to record the distance which needed up being only 1.3km and there was not enough water so spent most of it getting unstuck and unlike other trips you do not get to paddle just sit back and ‘enjoy’. The zip line is a joke, about 10 metres long 5m off the ground.
The best bit of the day was the waterfall and monkey cave which were nothing to do with this activity company.
Do yourself a favour and book another trip or sitting in your hotel room would be a better day out.
1人が参考になったと回答
事業者からの返答
Dear Customer,
Thank you for your detailed feedback on your recent tour experience. We are truly sorry to hear that several aspects of the trip did not meet your expectations, from the travel logistics to the activities themselves. We take your concerns seriously and are currently reviewing the tour's organization and communication to ensure that all advertised features are fully delivered and meet our high standards. We appreciate your honest input, as it is essential for us to make necessary improvements and ensure a more satisfying experience for all our guests in the future.
Warm regards,
Oh-Hoo Team
G
Gerald N
October 26, 2023 · via Tripadvisor
You get what you pay for.
The white water rafting was by far the best part of the experience. I have done a few before so I knew what to look for. Spacing and timing needs to be better. Large groups of people were waiting for quite a few minutes before we went down river. Too many boats were clumped together, causing one boat to overturn. Spacing was an issue. The river was challenging, Because of the amount of people, two paddlers per boat seemed like a good idea. The option of additional miles was an interesting idea but our group stayed with 5 miles. The zipline was very average, almost boring. The ATV could have been so much better if they had expanded the range. I like traveling through mud but more countryside would have helped. The meal was ok but the ride there and back was long. I passed on everything else. I appreciated the effort by the guide to keep us together and organized.
1人が参考になったと回答
事業者からの返答
Thank you for sharing your candid feedback. We're elated that you enjoyed the white water rafting and acknowledge the insights you've provided. Your experience is invaluable to us as we strive to refine our timing and spacing for the safety and enjoyment of our guests. We're also exploring ways to enhance our ATV routes and zipline adventure. We appreciate your appreciation for our guide's efforts and thank you for choosing to embark on this journey with us. Your observations will be pivotal in our mission to continuously improve our services.
Best regards,
The Oh-Hoo Team
J
Jeff V
October 22, 2023 · via Tripadvisor
Average Day
Tour guide was great but the rafting said 30 mins and if you wanted to go extra 2km or 30 mins you pay $500 more baht and then another 500baht to go the 9km. I timed the rafting and it was 20 mins the a following 15 mins that you pay the $500 baht. With ATV I thought we would do sightseeing on them but it was a track that they made up. The zip line was very average. The ones that I have been on were much better and higher. I didn’t like how the staff expected money afterwards. For most tourist I believe this is a big turn off. The driver was like he was in a hurry as I am sure he was speeding and was close to hitting some which was a bit scary.
事業者からの返答
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you appreciated our tour guide. However, we deeply regret the discrepancies in the rafting duration and the ATV experience, as well as the concerns raised about the driver.
Please know that we're committed to refining our services to better align with our customers' expectations. We'll address your concerns with the respective teams to ensure enhanced experiences in the future.
We hope you'll consider us again and witness the improvements firsthand.
Warm regards,
Oh-Hoo Team
G
Galewis7980
September 26, 2023 · via Tripadvisor
Busy trip
I liked the activities that were offered, though I felt like things should have been a little more organized.
Starting with pickup, we didn't know who was for what trip because the hotel was a pickup for multiple trips.
As far as the trip, the least favorite was the waterfall, which was the main feature I wanted to see, and there was barely a waterfall. The best activity was water rafting. The staff was amazing and made the trip down to the river exciting. Be informed that you should bring water shoes for the rafting portion.
I appreciate the snacks that were given and the pleasantries from the tour guide.
事業者からの返答
Thank you for sharing your candid feedback about your recent experience with Oh-Hoo. We are glad to hear that you enjoyed many of the activities, especially the exhilarating water rafting experience.
We sincerely apologize for the confusion during the pickup and the disappointment regarding the waterfall. Your constructive feedback provides us with invaluable insights to refine our organization and better inform our guests about what to expect and bring.
We're grateful for your appreciation of the small gestures like snacks and the warmth of our tour guide. We're committed to continuous improvement and hope to offer you an even more streamlined and memorable experience in the future.
Warm regards,
Oh-Hoo Team
D
Damien D
July 24, 2023 · via Tripadvisor
Rafting & ATV Tour
Excellent Tour & we had lots of fun. Tour guide was really good & provided information about the history of each area & was really helpful with any queries we had.
事業者からの返答
Dear Damien ,
We're thrilled to hear that you had such a great experience with our Rafting & ATV tour! Your kind words genuinely uplifted our spirits and confirmed why we love what we do.
Your enjoyment and satisfaction are the most important things to us at Oh-Hoo. It is heartening to hear that our tour guide's knowledge and assistance added value to your adventure.
Our commitment to high-quality travel activities is constantly inspired by the stories and experiences of travelers like yourself. We aim to ensure all of our customers explore, learn, and create memorable moments on our tours.
Once again, thank you for choosing Oh-Hoo and sharing your feedback. We can't wait to take you on your next adventure!
Warm regards,
Oh-Hoo Team
L
louisedavies1980
July 24, 2023 · via Tripadvisor
Not a great overall experience experience!
Our guide and driver were really nice, polite.
The distance to get to the location was around 2.5hrs, which if I’d have known I wouldn’t have booked.
The white water rafting, wasn’t what I’ve done previously whereby you paddle, we just sat there and “enjoyed” the ride.
The zip-line, not the best…when there is a member of staff physically stopping at the end, rather than a “stopper”, it’s not great! He literally had to grab/push against me, and “wiggle” the line to stop/slow me down.
Quad biking, was ok, it was literally through the waste ground of the area!
Jungle Tour…absolute joke! I’ve been on a jungle tour with another provider in Thailand which was a few hours, he guided us through etc…We basically got told to walk 5 minutes along a path, on our own, to a small waterfall and back.
Food…was ok, didn’t look the most sanitised place and the staff were actually rude when people asked for anything, they just shouted and said it would cost more!
Surprise was that there was a temple tour, although I’d already don’t this tour so I didn’t partake.
The other really saddening thing about this was that this was the only trip (I’ve done 9 trips in total) whereby staff were putting you under pressure to give them a tip! This was from the rafting team, they literally drove up on mopeds and was putting pressure on giving them tips, constantly asking, begging hands and getting rather close! Not a great experience!
事業者からの返答
Dear louisedavies1980,
Thank you for taking the time to share your detailed feedback. We are sincerely sorry to hear about the less-than-ideal experiences during your tour. It is our commitment at Oh-Hoo to ensure every guest has an exceptional adventure, and it's clear we fell short in your case.
We deeply appreciate your positive words about our guide and driver. Their professionalism is a core part of our service.
We have noted your concerns about the rafting, zipline, ATV ride, and jungle tour. We assure you that we will address these issues with our partners to ensure improvement. The unanticipated temple tour and the food service also warrant our attention. Our goal is to provide not just okay, but outstanding experiences, and your input helps us to do that.
Lastly, the pressure to tip is certainly not part of our ethos and we are sorry you felt this way. Your feedback will help us reinforce our policies with our staff and partners.
We're grateful for your honest review, and we hope to have an opportunity to serve you better in the future.
Warm Regards,
Oh-Hoo Team
S
sagren n
April 22, 2023 · via Tripadvisor
River Rafting in Phuket.
Had a great experience.
Did the 7km rafting.
Would definitely recommend it .
Would do it again without second thought.
Booked via Benyathip Taikhuan @ Andaman tours. She is an excellent Tour organiser, using excellent, vetted tour operators and constantly checkingon the safety and well-being of her clients. .
I highly recommend her as well.
