モーニングリムジントランスファーハノイからマイチャウへハノイ旧市街から5時間

Despite the ad on Viator, this non refundable transfer is no longer offered, unless you book accomodation with EcoLodge. I had previously tried to contact the lodge with questions before booking and they did not get back to me to confirm. I then booked this transfer and tried to contact them about the pickup point. I booked another hotel so didn’t want to pay another $150USD for their accomodation. The agent eventually got back to me with those details. I then contacted Viator to find out about the supplier cancelling. I was told it’s non refundable. Viator tried to contact the agent to see about a refund but could not get through. I went into my hotel reception And they called the agent for me and arranged a different limousine which wasn’t as nice and was more expensive than this one. My hotel reception spoke to the agent and they were told that it would be refunded. I did get my money back, but would have preferred to travel as per my booking and not had to have the stress of sorting this refund out while on holidays.

The bus company provided clear communication for pickup time. We had a very safe trip with an excellent driver. The bus was clean & comfortable. I highly recommend this company for any transfers between Hanoi & Mai Chau

We had a fantastic transfer from Hanoi to Mai Chau. The driver was very professional and a safe driver. There was excellent communication to confirm the pickup time & location the day before our transfer. The driver was also very kind to a passenger who became ill during the trip. The bus was clean and comfortable. This was a really good experience for us as we had recently travelled up to Ha Giang with another company where this was not good! I highly recommend this company. You won't be disappointed.