Beautiful experience
Great experience with the Lila Inn! The staff is very kind and available for any request. The guides who accompany you on your tours are also very kind and reliable. A big + for safety which is at the top, they give you protections for knees and elbows, which is not the case of all other agencies!!
I think to appreciate the experience at its maximum, the 4-day tour is enough!:)
事業者からの返答
Dear valued guest,
Thank you so much for your wonderful feedback!
We are truly delighted to hear that you had such a magnifique expérience with Lila Inn and that both our team and guides could make you feel welcomed and safe throughout your journey.
Your kind words about the safety equipment and the care we put into each detail mean a lot to us — we believe every traveler deserves not only an authentic local experience but also peace of mind when exploring.
We also appreciate your personal recommendation for the 4-day tour! Your insight will surely be helpful to future guests seeking the perfect balance of discovery and relaxation.
We hope to welcome you back one day for more meaningful journeys!
Warm regards,
I survived a new challenge
The ride was amazing! I saw landscape so beautiful! The staffing time is very very good, They did everything to make us comfortable
事業者からの返答
Dear our valued customer,
Thank you for your kind words! We’re thrilled that you enjoyed the ride and the beautiful landscape. Our team is always dedicated to making your experience as comfortable as possible.
We hope to see you again soon!
Best regards,
An unforgettable experience!
This was an unforgettable experience. The views were nothing short of breathtaking! The easy riders were so kind and took great care of us. My easy rider Tim made me feel safe and made sure I had so much fun. This was a perfect way to see northern Vietnam. The food was also very good. I would recommend this tour! Thank you so much!!
事業者からの返答
Dear our valued customer,
Thank you for your kind words! We are delighted to hear that you had an unforgettable experience and enjoyed the breathtaking views, delicious food, and the care from our easy riders—especially Tim. Your recommendation means a lot to us! We hope to welcome you on another adventure in Vietnam soon.
Best regards,
Highlight of Vietnam
It was the absolute highlight of our Vietnam travel! Everything was arranged perfectly and Nhu was easy to reach. Our easy riders were skilled drivers and we had a lot of fun with them. Not the standard tour, but takes you off road and off the beaten path. Especially the Cao Bang part was magnificent: barely saw other tourists. Would do it again if we come back some day!
事業者からの返答
Dear our valued customer,
Thank you for your kind words! We’re thrilled to hear that your Vietnam trip was a highlight and that you enjoyed the off-the-beaten-path experience. It’s great to know that our team, especially Như and the easy riders, made your journey smooth and memorable. Cao Bằng truly is a hidden gem, and we’re glad you loved it!
We’d love to welcome you back anytime for another adventure. Safe travels, and see you again someday!
Best regards,
Excellent itinerary, lovely people and ok experience overall but not recommended to solo travellers
Who would I recommend this tour to:
- 100% to couples and small groups!!!! especially if they value having an amazing itinerary full of incredible stops that bigger groups can’t do because of their size and a bit safer driving conditions then the big groups over having a more social/party environment, and also especially if they want to see Cao Bang as well (which I would absolutely recommend!!);
- not to solo travellers unless they really really want to see Cao Bang in the cheapest and most efficient way even at the cost of being awkwardly lonely for 5 days (maybe do it in the summer instead of the winter so the probability of finding more people at least at lunch and in the homestays if not also coming on the same tour is higher).
The people at Lila Inn were all truly the best: super nice, caring, attentive and lovely! Liam always answered all of my questions and doubts super quickly (with one exception I’ll mention in a moment) and my driver Tuyen was so kind and sweet, he drove super safely and always tried his best to make me happy and the tour go as best as possibile.
There’s a few unexpected things I want to say though because I feel like I would have found them very useful before choosing my tour:
1. even if the driving itself was super safe, the safety equipment was not the best, with only big helmets (I got the smallest one available and it was still big for me, making it not as safe as it should) and protective gear for the knees and elbows so old and battered that it didn’t even close properly - most companies don’t give anything though, so it’s still better than the norm even if not perfect;
2. be aware that “English speaking guide”doesn’t necessarily mean fluent at all and if it’s just you and the driver it can make things a bit lonely and awkward since it’s quite hard to have a full conversation;
3. also just be aware that since the tour is catered towards people who prefer quiet over big groups, the driver may do his best to avoid people because it’s what they’re used to, and if you’re solo but like company it can get quite frustrating and isolating to always be by yourself while seeing other people together having fun - disliking partying and big loud groups doesn’t mean not liking being with people at all!
4. if you need to go back to Hanoi from Cao Bang after the tour, I recommend to book it yourself because I asked the company multiple times and Liam always told me they would have done it when I got there in Cao Bang, but then the day before arriving I discovered thanks to a friend on another tour that the bus I wanted was actually already fully booked and I had to book a different one on 12GoAsia by myself
I’m still overall happy to have done this tour because it was the best option I could find for what I wanted and the views were still really cool despite the cloudy weather (I would advice people to not go during this time of the year though, cause the experience can really be negatively influenced by the weather and I was very very lucky to have two days and a half of sun out of five and no rain but if it had been all clouds and rain it wouldn’t have been worthy at all), but I didn’t expect to be alone in it and for the first time in my solo travels I’ve felt like being alone ruined the experience a bit and that what people find life changing about the Ha Giang Loop is the bond created by sharing its beauty with other people, not just the beauty itself, and by choosing this tour I’ve kinda lost this opportunity a bit.
事業者からの返答
Dear our valued customer,
Thank you so much for sharing your thoughtful feedback with us. We're delighted to hear that you enjoyed the itinerary and the beautiful sights of Cao Bang, and we truly appreciate your kind words about our team at Lila Inn, especially Liam and your driver, Tuyen.
We also acknowledge your helpful suggestions regarding the safety equipment and the language skills of the guide. We’re always striving to improve our services, and your input will certainly be taken into consideration for future improvements.
We understand that the tour's quiet nature may not have fully met your expectations as a solo traveler, and we truly regret that this led to a less-than-ideal experience for you. Your suggestion regarding the bus booking process has also been noted, and we will work to ensure clearer communication in the future.
Once again, thank you for your valuable feedback, and we hope to have the pleasure of welcoming you on another adventure in the future.
Best Regards,
Ha Giang 5 day Tour
It was amazing! Beautiful surroundings, good food, a friendly Easyrider. We didn't drive too much a day and there are plenty of breaks in between. Can definitely recommend it!
事業者からの返答
Dear our valued customer,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the beautiful surroundings, delicious food, and the friendly Easyrider. It’s great to know the pace and breaks were just right for you.
We truly appreciate your recommendation and hope to welcome you back on another adventure soon!
Warm regards,
Felicia
Customer Care Team