You are not with the same group all the time, pick up for tours daily is ALWAYS LATER THAN TOLD, too much “Down Time”
We are truly sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. For shared tours, pick-up times may vary because we coordinate with several hotels and multiple guests. This sometimes causes delays that are unfortunately outside of our immediate control, especially during high-traffic hours. Even so, we work every day to optimize our routes and reduce waiting times to provide a smoother and more punctual service. Regarding the “down time” during the tour, these moments are included so that all travelers can enjoy each stop at a comfortable pace—taking photos, using facilities, or simply relaxing—without feeling rushed. Thank you again for your comments. We truly hope to have the opportunity to welcome you again and offer you a more seamless and satisfying experience. We remain committed to improving our timing and overall coordination.
