Save your money—this booking is simply not worth the price. The listing advertises a private tour, but there is no tour guide included. You’re completely on your own. Apparently, there’s a separate option for a “private tour with a tour guide,” but that was never presented or made clear during the booking process. To most people, a private tour means you have a private experience with a guide, not that you’re simply transported there and left by yourself with an audio guide. Once we arrived, we were left to navigate the palace on our own, which was extremely crowded. It felt like being herded through with the masses, and there was nothing private about the actual experience. Could you buy tickets yourself and make your own way to the palace for much less? Absolutely. The only real perk was being driven there in a BMW, but that alone doesn’t justify the premium price. Overall, this experience was overpriced, misleading, and disappointing. I would recommend saving your money, buying your own tickets, and arranging your own transportation instead.
Thank you for taking the time to share your feedback. While we're disappointed to learn that the experience did not fully meet your expectations, we'd like to provide some clarification for future travellers considering this experience. This product is a private chauffeur-driven sightseeing experience, providing exclusive transportation for your party in a BMW 7 Series executive vehicle, hotel pickup and drop-off, admission to Windsor Castle, complimentary bottled water, onboard WiFi, and the flexibility to explore at your own pace. As outlined in the product description and itinerary, this experience is designed for independent sightseeing and does not include a licensed tour guide accompanying guests inside Windsor Castle. Your admission tickets were pre-arranged in advance, allowing your visit to begin smoothly without the need to purchase tickets on arrival. Admission also includes Windsor Castle's official multimedia guide, which forms part of the visitor experience. Many of our guests specifically choose this experience because they prefer the privacy, comfort and flexibility of travelling in a luxury executive vehicle, with the freedom to enjoy Windsor Castle independently rather than being part of a scheduled group tour. Visitor numbers inside Windsor Castle are managed entirely by the attraction and can vary significantly depending on the season, school holidays and special events, which is outside the control of any tour operator. We respect that every traveller has different preferences. Guests looking for a chauffeur-driven private sightseeing experience with executive transportation and the freedom to explore independently will find this experience delivers exactly as described. Thank you again for travelling with London Prestige Tours, and we wish you all the best in your future travels.
