This was the worst Viator tour that I have ever experienced.
I chose it because the hotel pick up and drop was confirmed at the start. However, at 10pm the night before the trip we were told to meet at a different site away from the hotel. A time to meet was given as 7:20am. At 7:00am, we receive a message that the bus is coming and we should be at the pick up point.
We had to rush.
Then, the description of the tour was inaccurate. The length was described as 10-11 hours, but ended up being 14 hours.
The food was not as described, either.
Finally, we were dropped off at a different site without any help of how to get to our hotel.
We would not have chosen this tour if the description was more accurate… definitely in terms of the pick up and drop off and length of tour.
How can we trust Viator?
事業者からの返答
Dear Darshini,
Thank you for the honest feedback about some issues we have on our tour.
On that day the road in Hanoi Old Quarter was blocked so we couldn't provide pick-up and drop-off service at your hotel. This situation was out of our control, so we asked for your understanding.
Still, we sincerely apologize for the inconvenience and hope you still have some good memories about the beauty of Halong Bay.
We will work harder to overcome all the things you mentioned to ensure better quality from now on.
J
Jacques76543
October 16, 2025 · via Tripadvisor
No duty of care
I’m sure 99% of the people on this tour today had a good time however my wife unfortunately has caught a bug/fever and was visibly unwell on the tour. Not one tour guide came to check in on her throughout the afternoon and not one member of the boat staff did either. She spent over 1 hour lying down on the couches at the front of the boat covered with 2 towels to try & keep warm and no one came to check on her, offer her water or a wet cloth or help whatsoever. More concerned about looking after other guests. What is really concerning if there was a major health issue for anyone on the tour. We believe it is unsafe as no medical support or care was offered. The focus was around how much money we would spend and also leaving tips for staff. This feedback was shared with Fola Travel and they took action to try and make my wife’s trip back to the hotel more comfortable but unfortunately it doesn’t override the terrible duty of care shown to an ill passenger on their tour.
事業者からの返答
Dear Derek,
We sincerely apologize and truly regret for the bad experience you and your wife had during the tour. This does not reflect our standards of care, and we want to assure you there was no discrimination or intentional neglect.
We’ve already contacted the team involved to address the issue and ensure better support for all cases in the future.
Thank you for your honest feedback, and we hope your wife is feeling better.
C
chetanp944
June 5, 2025 · via Tripadvisor
Best tour
Nice tour with sun cruise tour & Elly team , beautiful & nature view with haloan Bay near Hanoi, Vietnam. Nice lunch break fast.
事業者からの返答
Hi chetan p!
Thanks so much for taking the time to share your experience with us.
It's great that you and your partner had a nice time on our cruise, and our team helped you enjoy Halong Bay.
We'd love to serve you again on future trips in Vietnam. Have a nice weekend!
5
572rekhabenp
June 5, 2025 · via Tripadvisor
Best service
Beautiful service as treatment. I would you like to go again with this team & Elly. Nice Guide too. Nice to capture picture & some video too.
事業者からの返答
Hello Rekhaben P!
Thank you so much for choosing our cruise for your vacation! We're glad you had a good time in Halong Bay and enjoyed the view.
Hope you have a nice trip in Vietnam!
D
Dream28033905528
May 25, 2025 · via Tripadvisor
Sun Cruise day cruise
We were a group of 7 friends on the day cruise with Sun Cruise. It was an awesome experience. Also we were provided a cheerful service by Elly.
事業者からの返答
Hi Dream28033905528!
It's great to know you and your friends all had a great time on our cruise. We hope you love Halong Bay just as much as us!
If you're ever back in Vietnam, we'd love to serve you again!
H
Happiness18187707434
May 25, 2025 · via Tripadvisor
Cruise experience
Great ambience, Good food , good service by the staff .Elli & others did a great job . We loved the overall experience. Wonderful 😃
事業者からの返答
Hello Happiness18187707434, thank you so much for cruising with us!
We're happy you and your friends enjoyed the cruise and found the staff helpful. We always try our best to bring an enjoyable trip for our guests ^^
Again, thank you for your feedback. We hope you have a wonderful time in Vietnam!
B
Branko R
February 28, 2025 · via Tripadvisor
Amazing tour from Hanoi to halong bay
We have beautiful trip in halong bay.thank to fola travel to arrange Nice cruiser for US ,the buffet was delicous .i recomend the agent for everyone
事業者からの返答
Hi Branko R! Thank you so much for taking the time to share your lovely Halong Bay trip with us!
We're glad you enjoyed the cruise, especially the buffet lunch! Again, thanks for choosing us for your vacation. We hope to serve you again on future Vietnam adventures!
S
Seaside05560199312
February 26, 2025 · via Tripadvisor
Amazing experience
Great destinations and interesting activities. My favourites were speedboat ride and Surprising Cave. The guide was friendly and knowledgeable.
事業者からの返答
Hi Seaside05560199312!
I'm so happy to know you and your partner enjoyed your Halong Bay cruise trip. Also have to agree with your fav being Surprising Cave—it's such a magical spot with outstanding beauty.
Thank you so much for the good words about our service—those are the motivation for us to get better. Hope you have a wonderful time in Vietnam!
D
DayTrip48827752811
November 26, 2024 · via Tripadvisor
It was a good track.
I went to the same day on a local reservation, and the tour was too much and so much fun. The pickup gear was also a luxurious pickup gear and a good 5-star condition.
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事業者からの返答
Dear valued customer,
Thank you so much for spending time to share your experience. Your kind words are a great source of motivation for us to continuously improve our services. We are always ready to serve you and your family in the future.
We hope you have a wonderful time ahead.
Best regards.
