Tom Brown made of this Safari the best possible experience. All was perfect since the information, pick up, on site comunication, etc. Thanks for everything
事業者からの返答
Hi Rodrigo
Thanks for the great feedback, we really appreciate it.
Safe travels.
Regards
Tim Brown Tours Team
C
Curious26111948765
April 26, 2026
Very satisfying professionally managed tour
Though I booked the tour at the last minute the vehicle reached in time for pickup. Nicholas was the driver cum guide with a great sense of humour. The itinerary was well planned, vehicle condition was good and the schedule was perfectly adhered to. The safari was a memorable experience with lots of sightings of different species. Overall a very satisfying experience. Will surely recommend to others.
事業者からの返答
Good day
Thanks very much for your feedback, we really appreciate you sharing your experience with us.
Kind regards
Tim
1
120johann
April 16, 2026
Terrible
Had a one day tour of Hluhluwe Imfolozi park from Durban. A day of nearly 14 hours. Absolutely no snacks, not even a couple of courtesy cookies/muffin/chips are provided. On the way to Durban, they stop at a gas station, and they say "you can get your coffee...lunch is at 12 o'clock at the reserve". It is not an open back safari vehicle. You are told you can open the windows to take pictures, but close them due to air conditioning. On the side of the van, some of the windows don't work. For the others, you are struggling with the latch to slide the window sideways. Opening and closing windows all day. The guide was supposedly on a Whatsapp group with other drivers to get alerts about animal sightings. However, we saw only one elephant. Imagine driving 14 hours in Africa just to see one elephant. No lions, a couple of rhinos from far far away and two giraffes. I have been to about a dozen safaris, including some arranged by other Durban operators. This was my worst experience by far.
事業者からの返答
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet your expectations, particularly after what is indeed a long day travelling to and from Hluhluwe–iMfolozi Park.
Regarding meals and refreshments, guests are responsible for their own lunch and any snacks or drinks during the day. We do, however, include scheduled comfort stops at reputable locations along the route where guests can purchase these items, and we ensure there is time allocated for lunch inside the reserve. Complimentary bottled water is provided on board. This information is clearly outlined in our itinerary, and we appreciate your feedback as we continue to refine how we communicate the tour experience.
Our website itinerary is designed to be clear on what is included and excluded, including optional extras such as open vehicle game drives within the reserve. Our standard tour is conducted in enclosed, air-conditioned vehicles for comfort over long distances, with windows that can be opened for photography. We will also review your comments regarding window functionality with our team.
With regard to wildlife sightings, Hluhluwe–iMfolozi Park is a large, approximately 96,000-hectare protected reserve. While it is fenced, it remains a vast natural ecosystem, and animal movements are entirely unpredictable. Our guides do their best—often in communication with other guides via sighting groups—to locate wildlife, but sightings can vary greatly from day to day and are unfortunately never guaranteed. As much as we would like to, we cannot control nature or the movement of animals. We do understand how disappointing this can be when expectations are high.
We appreciate your feedback and will continue working to ensure we deliver the best possible experience for our guests.
Kind regards,
Tim Brown Tours
K
kittcatt0
April 16, 2026
Profoundly excellent
Tim was very communicative and responsive. The guide was knowledgeable and courteous. We saw many animals: elephants, lions, zebras, buffalo, birds, impalas, warthogs and more. It was magical.
事業者からの返答
Hi there
Thanks very much for your wonderful feedback, we really value it and are so pleased you got to see so many amazing animals!
Until we meet again, safe travels.
Regards
Tim
I
I8893JN_
February 28, 2026
That's great!
Beautiful organization. wonderful guide. A very interesting tour. Comfortable car. There's a water fridge in the trunk.
I recommend it!
事業者からの返答
Привет, Джордж!
Спасибо за отличный отзыв, да, здорово, что в багажнике машины есть холодильник.
Рад, что вам понравился день, проведенный в африканской саванне.
С уважением,
Тим
D
Dunworthjuliet
December 29, 2025
A memorable visit to Durban and KwaZulu
Tim, Sibo and his team are wonderful. They are knowledgeable, well organised, very reliable and safe to be with. We saw so much wildlife, birds, flowers and stunning landscape. Highly recommend them and will certainly use them again. They are also very nice people and pleasant to deal with… they made our visit memorable in every way.
Thank you Tim, Sibo and your team
事業者からの返答
Hi Juliet
Thank for the lovely feedback!
We really enjoyed meeting you all and spending time with you!
Safe travels until we meet again.
Best wishes
Tim/Nats and Sibo
R
rmoelders
December 20, 2025
Excellent customized safari experience
We booked a custom version of this trip from Durban. Left mid-morning to travel to the park. Did an afternoon game drive and then stayed at a nearby lodge. Next day had an early morning game drive. Then drove to St Lucia for a noon River tour before heading back to Durban. Our driver stayed with us the whole time. He was knowledgeable and a very safe and confident driver. The Safari was in an open vehicle with a separate guide who really worked hard to find animals and give us a great experience. The lodge setting was beautiful and food delicious. I highly recommend Tim Brown for your travel experiences!
事業者からの返答
Hi Renee
Thanks for your lovely feedback!
So glad you enjoyed the safari with us from Durban.
We look forward to hosting you in the near future.
regards
Tim
I
inca357
November 20, 2025
Incredible experience!
What a wonderful experience! Sibo our guide was an absolute pleasure to spend time with and very knowledgeable. We would highly recommend Tim Brown tours. The service was impeccable from start to finish.
事業者からの返答
Hi Inca
Thanks very much for your lovely feedback, so glad you enjoyed your tour with us and Sibo.
Regards Tim
T
Trek27870595151
November 13, 2025
Beautiful day!
We had a day safari with Nicholas yesterday and it was great!😍
My mother said it was one of the best days of her life.
The animals and the park were impressive and Nicholas told us a lot of interesting things about life in Africa.
事業者からの返答
Hallo Melina,
vielen Dank, dass du deine Erfahrungen mit uns geteilt hast!
Wir freuen uns sehr, dass du und deine Mutter den Tag so genossen habt und auch so viel Wissenswertes über unser schönes Land mit nach Hause nehmen konntet.
Wir würden uns freuen, dich in Zukunft wieder bei uns begrüßen zu dürfen.
Viele Grüße
Tim
__________________________
Hi Melina
Thanks very much for sharing your experience with us!
We are very happy that you and your mother enjoyed the day so much as also took home some wonderful information of our Beautiful country.
Look forward to hosting you in the future.
regards
Tim
Q
Q5508NIpeterr
October 12, 2025
Amazing day
Superb day into the reserve. While we didnt see the big cats, we did see Rhino, Elephant and Buffalo. My guide, Marieste was fantastic - very knowledgeable across all sorts of local topics.
事業者からの返答
Hi Peter
Thanks very much for your lovely feedback! We really appreciate you joining us.
regards
Tim
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