One day before arriving, they changed my hotel and tried to give me a single room when I had paid for a double room. The next day, they took us to visit Moray, and we couldn't explore because the guide had to take another group to another place; they only gave us 20 minutes to take photos. They took us to Ollantaytambo, and the guide left us there because he had to go with another group to another place. We had to explore on our own and then head by ourselves to the train station where we had to wait for 1 hour and 40 minutes because the train was delayed. No one contacted us or guided us at all. I could go on listing everything that disappointed me about this tour, but I’ll just end by saying that this agency didn’t care that we were outsiders and that doing so many activities affected our health (we all were sick of our stomach), and they never cared about how we were handling all these activities without them giving us instructions or a detailed itinerary of what we were going to do each day. This experience is something I’ll keep in mind today, so I won’t trust travel agencies for my future trips.
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brayans291
June 1, 2026 · via Tripadvisor
Excellent experience
Excellent tour, I loved getting to know the Sacred Valley. Luis was an exceptional guide, very kind and knowledgeable. Totally recommended!
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GM_P
April 6, 2026 · via Viator
Great communication via...
Great communication via Whatsapp. Cell phone with data access essential. Well organized tour, excellent guides, amazing sights. Ensure the agent has booked your Machu Picchu tickets weeks before starting trip or you risk having to queue for hours for tickets and might miss out.
C
christine_w
March 8, 2026 · via Viator
The good, bad and creepy
I would have given 5 stars but there was alot of confusion and unorganized things happening. Being that I traveled solo. I had to depend on myself for answers. I had to make many calls to tour people. A few times I was just dropped off without a clue as to where I was. All of the buildings look the same after awhile. And I was just wondering around in circles. Thank God there are some nice people out there. I got to see everything that I wanted to see. Some parts to me were a money grab. The one hotel that I stayed in I would have given a half star.
事業者からの返答
Dear Christine I don't understand your complaint! We fulfilled all our services, and you knew that all tours ended next to the Plaza. We gave you precise instructions on how to get to the hotel and assigned you one just 3 minutes from the plaza. We were monitoring the situation at all times. We are very sorry for you. Thank you for your feedback.
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Ana Karen C
August 27, 2025 · via Tripadvisor
Unique experience
If you’re looking for an agency that delivers on what it promises, this is the best option. Their Service has been exceptional and they have managed to exceed our expectations in every way. Amazing tours and personalized attention.
3
352jaimeenriquer
July 10, 2025 · via Tripadvisor
Magical places, full of stories, good energy and many landscapes to admire
Super recommended the agency, very punctual, honest with everything we were promised, we ended the stay in Peru, grateful and happy
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Freedom50763831351
May 30, 2025 · via Tripadvisor
Super recommended!
PACHA INCA TOUR ARE THE BEST!!! WE STAYED 10 DAYS IN PERU AND THE AGENCY TOOK CARE OF TRANSPORTATION SINCE WE ARRIVED AT THE AIRPORT, THEY ORGANIZED HOTELS, GUIDES, TODOOOO AND WE HAD AN AMAZING TRIP!!! EVERYDAY ATTENTION, AND KEEP AN EYE ON US AT ALL TIMES.
SUPER RECOMMENDED!!!!💚
1人が参考になったと回答
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MiriamPM13
May 29, 2025 · via Tripadvisor
Super happy with the agency and travel:)
We toured with this agency in Cuzco, made the following excursions: city tour in Cuzco, mountain of colors, sacred valley, Machupichu and Humantay lagoon.
We were also managed by hotels and transport. We couldn't have chosen a better agency, it was all super well organized. We had a great time, we enjoyed it very much and without worries.
Thank Miracles for their collaboration and help at all times.
We recommend that you contact them if you are going to visit Cuzco, you will not regret it!
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nicolaspX5614ZQ
May 8, 2025 · via Tripadvisor
10 points!
All excellent and the best prices! We did the trekking of salkantay, sacred valley and mountain of 7 colors. Super recommended!
8
8yajairag
January 16, 2025 · via Tripadvisor
Happy to buy the tour with PACHAINCA
Super, very attentive to what you require, they meet the needs, help you organize the tour and are very aware of how you are living the experience in each tour, they are always to answer and clarify any doubts, they never leave you alone, they are always keeping track that each tour is being carried out in perfect conditions as purchased. Thank you so much for taking this experience to the top 👏🏾👏🏾👏🏾
事業者からの返答
Agradecemos su confianza en nosotros estamos muy felices que hayan disfrutado su visita en Cusco fue un placer.
Cuscoの類似ツアーを比較
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