5-days tour is only for 3 days of activities. Too early departure (4 am/5am) each day, change tour guides and cars/vans daily. it maybe not fit for seniors. Poor communication and received the tour detail very late such as the itinerary in 1-day before tour and next departure time in 9 pm in previous night.
事業者からの返答
Dear Customer,
Thank you for sharing your experience with us. We sincerely regret that certain aspects of the organization and communication did not meet your expectations.
We would like to clarify that our 5-day program includes airport transportation on the first day and transportation to the airport on the final day, while the activities take place during the days in between. Departure times vary depending on each experience: the Sacred Valley tour starts at approximately 7:30 a.m.; Machu Picchu depends on the assigned entry time; and Rainbow Mountain requires an early departure due to its high altitude, which exceeds 5,000 meters (16,400 feet) above sea level, as well as the weather conditions.
Likewise, our guides are specialized according to each activity, including both cultural experiences and trekking. However, we understand that changing guides or vehicles can be unexpected and may cause inconvenience.
Regarding communication, we are sorry that some details were provided with limited advance notice. We normally provide the information and pickup time the day before each activity, but we understand your concern and will work to improve this aspect of our service.
We sincerely appreciate your feedback and regret that we did not fully meet your expectations. The safety, organization, and comfort of our travelers are always a priority for us.
Best regards,
Fly Cusco Travel Agency Team
L
LightPacker631310
January 14, 2026 · via Tripadvisor
As tourist, you can find what you are looking for in this company.
We have bought "-Day tour Essential; Machu Picchu, Sacred Valley and Rainbow Mountain from Cusco
" tour from Fly Cusco tour company . My review is honestly as follows;
Accommodation : both hotels in Cusco and Macha Picchu were good
Meals (lunch) : all restaurants were satisfied in variety of meals, service quality, physical conditions, hygen.
Transfers : all vehicles were comfortable, clean, fully equipped
Drivers werlre professional, follow up traffic rules, safe drive, polite, timely
Guides : all guides were perfect, well educated, professional, helpful, polite
Program : was fully well organized, executed in a professional manner in all meanings
Company over all score is highest top. No any other hidden cost. Clear and transparent. Well documented.
Professional, reachable 7/24, solution oriented, helpful
Thanks to Fly Cusco Team
A
amadoud43
December 30, 2025 · via Tripadvisor
Great guides and incredible landscapes
The tour was very well-planned and the hand-off between guides and operators in the different regions was seamless. You could piece this itinerary together yourself for less money but Fly Cusco offers a set it and forget it experience where all you have to do is show up at the arrivals gate with a smile.
We are a family of four with a teen and young adult. All of the hotel accommodations were great; either two rooms or a room with a double and two single beds.
Every guide we had was friendly, knowledgeable and local to the region. Highlights in addition to Machu Picchu were a demonstration at a weaving village and the scenery along the drive to Rainbow Mountain. The early AM departure times for Machu Picchu and Rainbow Mountain were worth it; not only did we avoid overly large crowds, but avoided cloud cover and rain/hail that came as we were leaving.
A great experience in every way. Highly recommended.
事業者からの返答
Thank you so much for this wonderful review and recommendation! We’re delighted to hear that your family had such a great experience. Treating our travelers like family and making everything seamless from start to finish is exactly what we strive for. We’re so glad you enjoyed the guides, accommodations, and special moments along the way. We hope to welcome your family back again one day!
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Navigator52819429161
September 15, 2025 · via Tripadvisor
Great experience, highly recommend
A great experience end-to-end. Shout out to Hector, who debriefed me at the 1st hotel, Martin the driver and Victor the guide. Also the guide at Machupicchu whom took too many pictures of our group haha and the last guide for the rainbow mountain.
I personally find that the rainbow mountain trip on the road for 5 hours? was far too much time vs the time spent of 2 hours? at the site, i prolly stayed max 30 min at the mountain top only but i guess this is the journey to visit the mountain.
The hotels were really good too.
Good to know that the operator is more responsive on Whatsapp than emails.
Overall, i really enjoyed it and I guess it also helped to have met the family of David, Belinda and Caleb in the same group tour!
D
duncwhite84
May 9, 2025 · via Tripadvisor
Must book! Amazing experience
This really made our trip to Peru worthwhile. We were able to cover all the sites we wanted to see while we were here. The entire experience was so seamless, Rayza from Flycusco was in touch very much in advance to book all the necessary logistics. We were taken care of from point to point across the entire duration of our trip and didn’t have to worry or plan anything.
The tours themselves were so informative and enjoyable, Nilton (Pisaq and Ollyatambo) and Martin (Machu Picchu) were amazing guides, providing such insightful information and assisting us to take such amazing pictures.
Overall I highly recommend booking this for a worry-free and highly enjoyable experience!!
A
ald0ve
December 2, 2024 · via Tripadvisor
Aw inspiring experience
Simply amazing experience. We paid for door to door persobal guided tour and the guides went Above and Beyond every step of the way. Words cannot express how impactful this trip was for our family.
G
Guillermo F
November 8, 2024 · via Tripadvisor
You have to visit Peru, it’s a must
Great experience, Rayza with Fly Cusco Travel Agency was the best. Everything was scheduled perfectly and great service
M
mayrarJ6996PU
November 2, 2024 · via Tripadvisor
Great visit to Cuzco/ Machu Picchu
I highly recommend Fly Cusco Peru. We worked with Jordy and Raysa, who helped organize our trip. Our tour guide, Justino was amazing! He was so friendly and helpful in all the tours. He knew everyone and everything and had such a great attitude. Our tour guide in Machu Picchu- Victor- provided us an amazing visit. Lastly, our drivers, Jorge and Martin were the best in getting us to where we needed to be; both were so kind and considerate.
A big thank you for making our trip so memorable!!
S
Scott_V
December 13, 2023 · via Viator
A full 5 days of fun
Being on the mountain side across from the Machu Picchu site seeing nothing but clouds, but having the wind give us an epic reveal. Our guide made sure we were well positioned and told us to be patient. It was worth the trip for that one moment!
A
anafE1361CT
August 9, 2023 · via Tripadvisor
Amazing experience, recommended 100%
This company is the best ever . They coordinated all the activities, transportation and meals with excellence. Our guide Efrain , was punctual, professional and knowledgeable. This trip was an unforgettable experience for our entire family . Will recommend 150 % . The best in all Peru . Will use them again without doubt .
