My booking was made on 9 February 2026 for my elderly parents. Shockingly, until 16 February 2026, I did not receive a single communication from the agency—no itinerary, no point of contact, no confirmation details whatsoever. I had to take the initiative to follow up myself through email and WhatsApp. After waiting the entire day without any response, I was forced to call the agency personally. The person who answered was extremely cold and dismissive. He abruptly informed me that the office would be on holiday until 23 February and casually stated that he would “look into it” and get back to me—before hanging up the call. To my absolute disbelief, instead of any clarification or assistance, I later received an email stating that the booking had been cancelled. With only three days remaining before my parents’ trip, the agency did not have the basic courtesy to call, message, or attempt any alternative arrangements. They simply cancelled the booking without accountability or concern. This level of irresponsibility is unacceptable and deeply distressing. Had I not proactively followed up, my elderly parents could have been left stranded in a foreign country without any support. This experience has been extremely stressful and reflects a complete lack of professionalism and care.
Dear Reader, 1. We canceled the tour 04 days before arrival date. It is NOT A LAST MINUTE CANCELATION. 2. In cancelation form of Viator the reason is stated clearly due to the Chinese New Year. 3. We canceled all the tour in our holidays: 17th to 22th Feb at least 4 days in advance so that customers may have alternative chances to find other solutions. 4. The review means we are most reasonable and customers cannot find as good so they got upset and put the hatreds on us. This is not reasonable. Best regards, Tailor Team
