5-日 : バンフ、ジャスパー、ヨーホー、ルイーズ湖、モレーン湖、アイスフィールド

The tour was amazing and the views were spectacular. Our tour guide, Kan MA, was friendly and very courteous. He was knowledgeable and flexible in making accommodations to suit the needs of the patrons. Overall, the hotel choices were quite comfortable. It was at times overwhelming to soak up unique information of many visited sites in one day. I wished there could be briefings made available to download onto our phones each day as we set out on the journey. Then we can refer to it if we forget or confused with the specifics, especially the histories of the land. Nevertheless, I would recommend Westar Travel. A Chow

- the hotel we stayed in Banff was excellent, the kids loved it! - Icefield was the best part of the trip but Westar made a mistake and shorten the staying time in the icefield. We decided we would go there by ourselves to stay a little bit longer for future trip. One incident making the whole day worse though. I have planned the trip a month earlier just to make sure everything goes smooth because i have two kids with me. However, on the day of the trip, Tour guy said we did not have any booking on tickets which was impossible because i have paid everything in advance. They told us to buy the tickets first and they will refund the money back afterwards. Spending the time lining up buying the tickets which only left us 15min to buy and eat lunches with 3 and 5 year old kids. Tour guy set the back to bus time as 4pm, however the bus leave icefield at 3:30pm and whole bus dropped off at skywalk around 3:50??? We were anxious as we did not want the whole bus waiting for us. When we were dropped off, we quickly ran back to the bus lining up to go back which was a bit long as it is one way only. Kids and parents were very tiring. Not a good experience as I paid to go to tours to want myself more relax. lol when we arrive back at the center it was already 4:20ish. Back to Calgary it was almost 8pm on that day. Nice thing about the tour is no worrying where to park, where to eat, booking the hotel, just get on and off the bus. But after this experience, i would rather take more time to book and go by ourselves as it is more flexible and relaxing. After the trip, we wanted to refund the amount we pay. They only refund the amount we paid in the package (which when we brought it upfront was much expensive). The company said they have a net loss on this because they refund us that amount of money and ask me to do a flavor to take the loss myself because i had the skywalk which i did not even take time to look at. I think it was unacceptable. They never refund other parts back or apologize on the mistake on "forget to book my icefield tickets". Sorry for writing so much bs, just wanted to express my trip experience. Columbia Icefield is a MUSTGO if you have kids, they were super excited when they were there.

I couldn’t stop taking photos of the beautiful Mountain View’s, Athabaca glacier, roaring falls and turquoise glacier fed lakes. Whether you want to walk along the cliffs edge of glass bottom bridge, cruise Maligne Lake or jump on a glacier or just sit on the observation deck with beauty all around you, this tour is for you. Our guide Simon was great, guides are great photographers which was a perk since I was solo.

Trip was very well planned, when trouble came the staff handled it very well. Lisa was a great tour guide very funny personality, and handled the tour very well.

Lisa was a great tour guide and gave us special treatment to ensure we had a good time as we came from Australia

I chose the Banff-Jasper route in September. There were countless beautiful views along the way. The overall itinerary was relaxed and there was no sense of urgency like in previous trips. Here I would like to thank our driver Mr. Wang and tour guide Lisa Rong. The driver was very familiar with the route and controlled the road conditions very well. In addition, his etiquette between drivers and some micro-handling of the car while driving showed his very professional professionalism. Tour guide Lisa Rong was very cheerful and good at speaking. She had very strong professional ability and explained the attractions and related historical anecdotes in detail. At the same time, the arrangement of each day made me and my family feel very at ease. The introduction of the restaurant was very accurate to avoid stepping on thunder, which can keep the good mood going. Choosing westar travel and choosing Lisa Rong was the best thing I did on this trip. If I made the right choice, the next journey will be smooth.

It was a very fulfilling two-day trip! Tour guide Lisa was meticulous and attentive, and provided good service. She explained the precautions clearly before each attraction, so that we would not make mistakes. Before the end of the trip, she also confirmed the arrangements for the next day's itinerary.

The two-day trip was amazing. The Columbia Icefields was my favourite place. And I want to recommend Westar travel and my tour guide Lisa to every one Lisa Rong is a very experienced bilingual tour guider.She introduced a lot of stories and histories of the famous attractions and geological knowledge behind the amazing scene. She is an organized person and our trip was planned very reasonable. We did not get bored nor feel pushed. Everyone was instructed clearly so our trip is on time and nothing unexpected happened. She is good at taking photos and helped us take a lot of good photos with attractions. She also introduce a lot of restaurants to us on the bus at the end of one day.

This is amazing trip! Love the Athabasca Glacier. Tour guide Lisa is amazing. Very caring and knowledgeable. She was able to solve my problem because the previous agency separated me and my friend. She worked hard till midnight to solve this problem, will give her 5 stars!

It was the first time to participate in the Western Star Travel Rocky Mountains family trip. The scenery is really beautiful. Our tour guide Stella is really great! She described our itinerary and schedule in great detail so there was no confusion at all and we always knew where and when to go! She has a serious, responsible, attentive and friendly attitude, she is the best tour guide we have ever met! Thank you so much for her, we highly recommend you to find West Star Tours next time you travel to the Rocky Mountains and also recommend her as your tour guide, a great and memorable trip.