カルタヘナとロサリオ諸島の5島を巡るスピードボートツアー

We did the Rosario Islands tour on February 22 with boat “Picante” (Group 1), booked through Panamericana agency. The outward journey was fine. However, the return to Cartagena was extremely unsafe. The boat was driven at excessive speed in rough water. We were completely drenched, water entered the boat, and several passengers’ phones and cameras were soaked. Many people were frightened. The situation felt dangerous, not just uncomfortable. This was not a minor inconvenience but a serious safety concern. Tourist excursions should prioritize passenger safety. Unfortunately, this return trip did not meet acceptable standards.

The experience we experienced with this tour in Cartagena de Indias was undoubtedly one of the worst we have had on a trip. It has absolutely nothing to do with what they promise on the reservation and should be investigated by the tourism authorities. 1. Unacceptable delay The activity began two and a half hours later. A total lack of purpose that demonstrates lack of organization and zero respect for customers. 2. Islands in deplorable conditions Except for the first, the other islands were dirty, neglected and focused only on promoting alcohol consumption. None of this is mentioned in the description. Conditions were unworthy for a sightseeing tour. 3. Change of operator without warning and more disorder After lunch in Barú, we were switched without warning, generating more delays and confusion. The activity that was supposed to start at 17:00 was delayed again, and there was even a risk that we would not be located. The disorganization was absolute. 4. Shameful situation after plankton After doing the luminescent plankton activity, we were left on a beach with nowhere suitable to change, forcing us to walk through a garbage-filled neighborhood. The bus was overcrowded and I had to change wrapped in a towel so I wouldn't get wet for more than an hour. To top it all off, this improvised operator did not return by boat, just as the original activity contracted indicated. 5. Deceptive lunch The activity said that lunch included 30,000 COPs to consume, but in reality there was only a single option for that value. This is misleading advertising. 6. Eczema due to unhealthy The next day I woke up with an eczema in my skin that has spread throughout my body. At the medical center I was confirmed that it is a fungal infection, most likely caused by poor hygiene in activity. I'm taking an antifungal prescribed by a professional. 7. Fraudulent port charge In addition, they charge a completely unnecessary port fee for the islands we visit. We were informed later that that fee does not apply to those routes, so it is a scam and that money ends up in the pocket of the lady who checks in. ⸻ ❌ Conclusion: I do not recommend it under any circumstances Delays, lies, impromptu changes, unsanitary, disorganization and undignified conditions. It has been a stressful, unpleasant experience and a far cry from what any tourist deserves. Do not hire this tour. There are much better and, above all, more professional options.

Excellent tour. All very well informed and the people of the boat very kind to attend our doubts and concerns.

An excellent experience! Very chevere has an amazing time, you can not miss it !!!, always safe and with party all the time 🎶and highly recommended to Aisa and Diego thanks for everything guys !!!

Excursion 5 islands very complete. Beautiful landscape and amazing beach club facing the sea. I sauté the mojarra dish, very rich and tasty. Music in the place fabulous.Price quality 10.

The exit site of the tour, is very messy! Several other companies occupy the same space, so it can be confusing. First, the description of the tour options are confusing on the site. I contacted, responded promptly, but still did not describe what happened in practice. I took the walk that contained sunset and to see the planktons. But detail, in the description did not say that we would stay until the night at sea and nor that we would leave by bus (in very bad condition), in a whole messy place and a super tired trip back Until the walk to Playa Blanca, on the island of Baru, everything was very cool, the guide Cesar very fine people, super attentive. I only found the volume of sound in the shuttle very high, which takes quite the peace of places. Arriving at Playa Blanca, we were going to separate from the tour that we came and we were not introduced to the new guide. We were not warned that we would be more than 6 hours vacant on the same beach (filled with sellers who bother him all the time, dogs doing coco in the sand, among other scenes we saw). That is, you spend a lot of time staying in the same place, which makes it tired. Since they asked us to be at 07h30 at the departure point (to leave at 9hrs). After staying more than 6 hours at the same point, another guide asked us to go to another restaurant/bar. We thought we'd already take the walk. But no, we stayed over 1hr 30 there waiting without doing anything. No place to put things. Almost dark, we were on a precarious boat, with several people inside, with two guides who barely helped people get up or down. Very amateur. We returned and left on a bus in very bad condition, on an even worse road. We arrived around 22:00 in Cartagena. I do not recommend this tour + planctons. Only without that option.

The service and service were excellent. And the guide very formal and attentive. Excellent Service and Very Rich Food 10 out of 10...

I believe that in general the descriptions of the Viator tours from Cartagena do not correspond to what really happens. In our case, there was no scheduled stop at Cholon, but we had to stay there for half an hour as a bonus. But Cholon is really a bastard as they say in the other reviews. We did not land to see the Fuerte de San Fernando, we only stayed observing from a very large distance... The snorkeling ride was reasonable. We also went to two private beaches, one at first was shallow, but the last one had a beautiful view of the modern part of Cartagena. We had lunch in Barú, a beautiful and very long beach. It was reasonable. The shuttle was pretty fast and comfortable, but sometimes the "DJ" put the sound too loud, and it failed.

Very good company, very good Mood, guides up to scratch, in a nutshell EXCELLENT EVERYTHING, 5 stations and all with good professionalism

Great customer service from the staff, they were very friendly and dedicated to the provide a great experience to the tourists. 100% recommended