We had a wonderful experience with our driver, Mahmoud, in Amman. He was reliable, and came to pick us up right on time. He was very knowledgeable about the city and its history, and he made the trip both comfortable and interesting. Throughout the day, he was attentive and kept asking if we wanted to see anything else, which made the experience feel very personalized. We truly appreciated his professionalism and warm hospitality, and we would highly recommend him to anyone visiting Amman.
事業者からの返答
Dear Gustav....
Thank you for sharing your kind words! We’re delighted to hear that Mahmoud made your visit to Amman so enjoyable. His punctuality, knowledge, and warm hospitality reflect the standard of service we always strive to provide. We’re glad he personalized the experience to your interests and ensured your comfort throughout the day. We truly appreciate your recommendation and look forward to welcoming you again on your next trip to Jordan!
Best regards,
Sukaina
S
Storyteller691918
September 15, 2025 · via Tripadvisor
Down town Amann
Excellent tour we really enjoyed it our guide Jay was very helpful and knowledgeable about all the sites we highly recommend this tour. Antonia from Australia
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Ruth_G
February 23, 2025 · via Viator
Great tour, very relaxed....
Great tour, very relaxed. My tour guide Alaa was great and went out of his way to make this a great experience for me .
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Zlatibor_C
December 28, 2024 · via Viator
Not a guided tour
I did expect a guided tour with a running commentary, but we got just a driving service. The driver had a basic English knowledge and was friendly and polite, but was not able to give us a commentary I am used to when joined tours of other cities. We were transported between sites as promised, but left at our own devices there. We did hire a guide at Citadel (30JD), but there was nothing else at other spots. One could hire a taxi between spots for less money, but this was an extra convenience with less hassle.
事業者からの返答
Dear Zlatibor,
Greetings of the day!
Thank you so much for taking the time to share your feedback. We truly value your input and are grateful for the opportunity to learn more about your experience with us. Please accept our sincere apologies for any inconvenience you encountered during your tour.
We have thoroughly reviewed your concerns, particularly regarding the tour details and the items included. We want to assure you that the tour package clearly outlines the inclusion of private transport, driver, and fuel costs, all of which are designed to prioritize your safety and convenience while saving you time.
Regarding the driver assignment, we understand that this is an important part of your experience. Should you ever feel the need to change drivers, please know that we are more than happy to assist. We can promptly replace the driver within 15 minutes via the contact numbers provided, and we'll make sure to respond quickly to any requests.
To ensure a more seamless experience in the future, we are taking additional steps to primarily assign English-speaking drivers whenever possible, to better accommodate our guests' needs.
Once again, we truly appreciate your feedback and are committed to continuously improving our service. We hope to have the pleasure of welcoming you back soon for another wonderful experience.
Warm regards,
Sukaina Ahmad
S
samwA7714KT
November 22, 2024 · via Tripadvisor
One day in Amman
Amazing day around Amman! Wonderful people and food. My driver and tour guide Alaa Manasra was brilliant and most kind. Saw Roman theatre, citadel Jordan museum and Blue Mosque.
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stevenmI916DT
November 16, 2024 · via Tripadvisor
Wonderful experience!
I had an amazing experience seeing the roman theatre and citadel. My driver Raed provided excellent professional service. He was full of great knowledge and made my day wonderful.Wonder
事業者からの返答
Dear Steven,
Greetings of the day!
I would like to thank you for your feedback and for taking the time to fill up your review to help the others taking their decision easily.
Your participation is highly appreciated and well received thanking Raed for his great job in representing our high standards and values at it's best.
Best regards,
Sukaina
E
Explorer49898860053
November 13, 2024 · via Tripadvisor
Mr.islam in hilton amman was very nice, he suggested us with amazing tour view in amman. The driver Mr.Amer was very fr
Mr.islam in hilton amman was very nice, he suggested us with amazing tour view in amman.
The driver Mr.Amer was very friendly during the trip, he took us in a 4 hours trip around the city and showed us the places and gave us very good information about each place we went to.
On the last day he dropped us in the dead sea amman and gave us a small trip around the dead sea.
I suggest everyone who comes to amman to try the RETAJ group and specially the amazing driver Mr.Amer
Thank you so much.
事業者からの返答
Dear Explorer,
Greetings of the day!
We are pleased to hear about your experiences in details recognizing my colleagues who went beyond the expected services to ensure enjoying the places visited. Our experienced drivers are exceeding to be guides to our clients.
Thanks for your positive feedback , looking forward to having you again very soon.
Best regards,
Sukaina
E
E1685YHbarbaras
November 9, 2024 · via Tripadvisor
Thanks, “Joe Jordan”
We recently had the pleasure of meeting “Joe Jordan.” He was punctual, professional, knowledgeable, engaging, and friendly. We had one free day to tour Amman. We handed Joe our wish list of places to visit—and he made it happen!
B
benjaminsF8937PF
October 24, 2024 · via Tripadvisor
Beautiful Amman
Hamdi our driver was easily available on WhatsApp, communicated well and arrived smartly in a clean comfortable car. He provided us with a wifi-dongle to allow us to use while we toured the sites on our own. He was a very safe driver and brought us to the sites noted. He provided some insights along the way and also brought us to the Royal Automobile Museum. He would drop us off at the sites, allow you to wander around at your own leisure and then come back to pick you up when you are done. A good way for us to get around Amman with a driver/car. Amman is beautiful and you will need a driver/car to get around.
事業者からの返答
Dear benjma...
Greetings !
I would like to thank you first for your honest feedback highlighting our services describing our vehicles & my colleague Hami friendly behavior.
We are looking for the best and let our clients enjoying it.
Best regards,
Sukaina
E
elarsen1951
October 16, 2024 · via Tripadvisor
Old Jordan, tour & lunch!
Ahmed was a Fabulous tour guide! Ran into him in the parking lot, and he didn’t disappoint. Took us to a fabulous place for lunch… took us to old Amman. Seek him out when in Jordan!
事業者からの返答
Dear elarsen,
Thanks for your review, and positive feedback. And for recognizing Ahmad the driver assigned to serve you. Our driver are experienced, polit, welcoming also can trained to deal with guests professionally.
We will thank Ahmad on behalf of you and looking forward to seeing you again around.
Best regards
Sukaina Ahmad
