We stayed in Utah more than yellowstone!! Never got to eat before 3pm and never got in the bed before midnight. The tour guide did an amazing job as far as his job but the company needs improvement!! We started our tour with a flat tire which caused us to miss out on alot the first day we paid ovee $2,000.00 for this trip and I would never again take it.Tour guide has to speak more Mandarin than English so by the time we got the English version we missed everything!! I really wish this company offered more English only tours !!
事業者からの返答
Thank you for taking the time to share your feedback regarding your recent tour. We confirm that a vehicle breakdown did occur at the start of your tour, and we sincerely apologize for the delay and the activities you missed as a result. We would like to respectfully clarify that the guide on your tour is a native English speaker and speaks fluent English. The bilingual delivery on your departure was due to the presence of Chinese-speaking guests on bus, not any limitation in the guide’s English ability. We take your comments seriously regarding the amount of time spent in Utah compared with Yellowstone, as well as the late meal times and late nights. We understand how exhausting this would have been over multiple days. We will review the routing and daily schedule for this itinerary to improve the balance and ensure more reasonable meal and rest breaks. We regret that, despite this partial refund and our efforts to resolve the matter, you remained dissatisfied and post a negative review. We sincerely apologize once again for the disappointment and frustration this tour caused.
K
Kimberly_R
September 21, 2026 · via Viator
Yellowstone
First,our guide Nate and our driver Karla were top notch! The bus was too crowded,took too long to get everyone on and off each stop. The scenery was unbelievable.
A
Amit_G
September 20, 2026 · via Viator
Great
I had a great experience on the tour. The scenery was amazing.
The guide, Robin, was very patient, friendly, and created a great atmosphere throughout the tour. His attitude and personal attention added a lot to the experience.
The tour was a great way to explore Yellowstone without the stress of driving, navigating, and dealing with the distances in the park. It was well organized, the transportation was comfortable, and the overall experience was smooth and enjoyable.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
S
Shriraksha_M
September 20, 2026 · via Viator
I realized I paid more...
I realized I paid more than the others. The overall experience was good, but I got a bad price - almost 400$ more!
事業者からの返答
Thank you for taking the time to share your feedback with us. After verification, your booking was for single occupancy, meaning you had a private room. The base tour fee for single occupancy is 400USD higher than the base tour fee for double occupancy. This difference reflects the fact that a solo traveler does not share the hotel room cost with another person, so the per-person cost is necessarily higher. This is a common practice in the travel industry and is not an error or an additional charge. If this pricing structure was not clearly explained to you at the time of booking, we sincerely apologize. We will review how this information is presented to ensure that future travelers can clearly understand how occupancy affects the tour price. We look forward to the opportunity to welcome you on one of our tours again in the future.
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Venture29021192924
September 13, 2026 · via Tripadvisor
Beauty in the Volcano
An experience of a lifetime. I flew into Salt Lake with no friends to start the tour but then when I left I had a ton of friends and new experiences. I didn’t know Yellowstone was a volcano and that it is still active. That was incredible to me since it’s so big. My favorite was the Grand Canyon of Yellowstone the artist point. It was so inspiring. I am so grateful to my tour guide Nate, who taught us all and kept the energy high and positive.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
V
Venture29021192924
September 13, 2026 · via Tripadvisor
Dream trip come true!
It was my first time in Yellowstone National park and it was so perfect. The weather was only cold in the morning and the evening but the daytime was warm. Our tour guide was Nate. He was so great, he not only helped us throughout the whole day but also made sure we were happy and comfortable. He also taught us way more than we will ever be able to remember about Yellowstone. He also did the tour in Mandarin and English. He is very very impressive. But our favorite part was seeing the bison and other wildlife.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
J
jianl845
September 13, 2026 · via Tripadvisor
This is a happy journey
Oh, the tour guide Jinlong, Jinlong is great. He is very enthusiastic, very caring, and very familiar with the history of Utah and Salt Lake City. He also brought us a lot of joy. We became good friends, and this trip is unforgettable for a lifetime.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
L
L694JV_
September 13, 2026 · via Tripadvisor
We are very satisfied
Oh oh, that's great. He was very patient with us these past few days, treated us very well, he wasn't afraid of getting tired, he thought of us in every way. We Chinese are particularly satisfied with him. Your travel agency found someone who is great.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
S
superf487
September 13, 2026 · via Tripadvisor
Huangshi is very beautiful, Nate the black and gold dragon guide is excellent, I will come again.
It was very fun to play with the Black Gold Dragon tour guide. Pick-up and drop-off were on time, and the itinerary planning was excellent. The group members got along very well and had a great time. Huangshi is very beautiful.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
2
245swathin
September 9, 2026 · via Tripadvisor
Amazing experience ..!!😊
We had an amazing experience exploring Salt Lake City, Grand Teton, and Yellowstone. The landscapes were spectacular and met few awesome people. our tour guide Nate Rollins, is extraordinarily kind and attentive. He kept the energy high throughout the long drives and informative on the places.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
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