Provider does not comply with what is indicated in the activity.
I want to file a complaint. The day before, they called me at 9:15 PM to cancel the tour because the boat was broken, and 5 minutes later they said they would reschedule us for the next day. On the day of the tour, we left late and had to return to the port to change boats; the engine wasn't working, with a 1-hour delay from the scheduled time. The itinerary and the time for each stop were changed. It does not seem like correct service to me, and I am claiming it from you, as you are the ones I contracted with. I hope the appropriate amount is refunded since it was not what was offered at first. In the group, there were people who had been canceled on days before for the same reason. Not a reliable provider. Best regards.
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Q1124WAnatashas
August 11, 2026 · via Tripadvisor
Great tour
Great tour enpught time to do everything reasonably. Our skipper was great and informative very helpful even when driving back through a storm. Had a little mix up with drop off could of had the information sooner. But overall fantastic day out trip highly recommend
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Escape55272336764
August 2, 2026 · via Tripadvisor
Beautiful
It was a great experience! 100% recommend
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Louise_R
July 20, 2026 · via Viator
When you're...
When you are buying a tour, you choose it for what it has to offer. The tour began with a stop not described on the itinerary to supply. All this lasted 45 minutes that I believed at least would be compensated, but not. Stiniva Cove Island was simply removed from the schedule because we were out of time. The reason I chose this tour was especially because of this island which in the description was "Use the time to swim". As if this 30-minute stop was not enough to take off the route, on the beach of Hvar we stayed only 1h30, instead of two hours as described in the itinerary. It turns out that there was no time for anything; we couldn't even have a decent meal on the island. The tour managers were more concerned about coming back to Split at 5:30 a.m. than offering a decent break for each person who paid for the package. We arrived at 17:31 at the port. An additional detail is that the bottle of mineral water was also not included in our boat. A disappointment. I do not recommend this tour.
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aaqylc2019
July 2, 2026 · via Tripadvisor
Worst Organized tour company
Scam company! They dont make proper arrangements, not enough life jackets , no snorkeling gear and water even though its mentioned that it supposed to be included. They even ade us change 3 boats during the tour so no space in each boat. Finally was put into a boat with noisy kids. The blue cave and Hvar are must visits but avoid this company and grey Line tours ..
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Aaqyl_C
July 1, 2026 · via Viator
Pathetic Tour Company, the places are great
First the positives , the places were stunning from the blue cave to Hvar. Thats about it. The tour company is extremely disorganised, and everything is not as advertised. The itinerary mentions stinivia cave but they take you somehwere else to swim! There was supposed to be a swim stop and a snorkeling stop we just got a random stop to swim at. The boat did not carry enough life jackets and also did not have proper snorkeling gear as promised. Also they said water is included but they did not provide the same. I would skip this company and do the tour with another one..
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Kate J
June 29, 2026 · via Tripadvisor
A must do experience!
We had an amazing experience on this boat trip! Patrick was an awesome skipper—friendly, knowledgeable, and made the day so much fun. The boat was very comfortable, even during the longer stretches on the water. Patrick took us to fantastic stops and had great recommendations throughout the day that made the experience even better. We would absolutely recommend this trip to anyone visiting the area!
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tylerjK1133ZE
June 21, 2026 · via Tripadvisor
Blue Cave and Hvar are worth the trip
This tour was both really good and a bit disappointing. On the website it says you'll have 6 stops:
- Blue Cave - awesome, highly recommend experiencing this
- Monk Seal Cave - skipped
- Stiniva Cove - advertised as a swim/snorkel. We stopped for less than 5 minutes to look at it. There was no swimming.
- Budikovac Island - nice relaxing swim stop
- Pakleni Islands - skipped
- Hvar - awesome, highly recommend. We walked up to the fort to look over the town and then had a nice lunch on one of the side streets.
So we were disappointed that only 3 out of the advertised 6 stops were made. After the Blue Cave stop they dropped us off at Komiza for an hour instead. But there was no communication as to why. The seas were fairly calm that day so I don't think it was a weather thing. We would've rathered the advertised stops, we didn't need a second stop in a town when we had the 2 hour Hvar stop coming up later in the day anyway.
事業者からの返答
Dear Guest,
Thank you for your feedback. We're glad you enjoyed the Blue Cave, Budikovac, and Hvar, and appreciate you sharing your experience of the itinerary. .
Safe travels,
Šugaman Tours
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732irad
February 7, 2026 · via Tripadvisor
Time mix up
There was a scheduling mix up. Departure time was different than communicated. We didn’t get to go. We were pleased that we got a full refund.
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96wieb
October 9, 2025 · via Tripadvisor
Trip was cancelled the night before
We had booked this tour. Unfortunately, it was cancelled at 9PM the evening before. We were unable to fix a different tour for the day and had to change our plans. I recommend to book a tour directly from one of the stands at the harbour. There you can also see with which kind of boat you are going.