The tour operator never picked me up, so II paid $200 to wait in the hotel lobby. Fortunately, the hotel receptionist did at least find a driver to take me to a wadi. The tour operator did not respond when I messaged him.
Dear Candace Rubin, Thank you for bringing this to our attention, and please accept our sincere apologies for missing your booking and failing to respond in a timely manner. This falls far short of the service standards we strive to maintain. We have audited our reservation notifications to ensure an issue like this does not happen again. It was a complete technical glitch. We take full responsibility and would welcome the opportunity to make things right with you. Amount which is paid by you is already refunded . Also We request please reach out to us directly through email info@alfawaztours.com where we can resolve this issue. Regards, Al Fawaz Tours Team
