Booked a premium 4-island cruise, received a different experience
Our group of eight booked the 4-island cruise for €165 per person. The new Omega yacht and the advertised premium onboard experience were the main reasons we chose this option.
When we arrived, we were placed on Calypso, an older traditional wooden vessel, without having been informed beforehand. We were not offered the choice to cancel, reschedule or accept the substitution. After speaking with other passengers, we understood that several of them had booked the cheaper 3-island cruise, while we had paid for the more expensive product.
The Salamina stop did not take place and the final swimming stop was shortened. We accept that weather and safety conditions can require itinerary changes and do not question the captain’s authority in that respect. However, this does not explain the unannounced vessel substitution.
What concerned us most was the inconsistent communication. Onboard, we were told that Omega had been booked elsewhere. In its later written response, the company stated that Omega had suffered a technical problem. No clear explanation was given for why we had not been informed before boarding.
The weather was excellent, the transfer was reliable, the food was okay and some crew members were friendly. Unfortunately, the organisation was disappointing, and parts of the onboard communication felt angry and unprofessional.
Following a lengthy complaint, the company refunded 20%, equal to €33 per passenger. We accepted the payment but remain dissatisfied with both the experience and the way the situation was handled. Pursuing the remaining dispute through a cross-border court procedure would have required disproportionate time and expense.
Future customers should obtain written confirmation of both the vessel and itinerary before booking. Based on our experience, I would not book with this company again.
事業者からの返答
Dear Maximilian,
Thank you for sharing your feedback. We are sorry to hear that, despite completing the cruise and subsequently resolving your complaint directly with our team, you remain dissatisfied with the experience.
For clarity for future guests, this experience is operated using vessels from our fleet, including Omega and Calypso, as presented in the product information. The vessel used on a particular departure is subject to operational requirements. Likewise, individual stops may occasionally change due to sea, weather or operational conditions, with the captain always prioritising the safe operation of the cruise.
Following your complaint, our team corresponded with you extensively and offered your group a partial refund, which you subsequently accepted in writing as full and final settlement of the refund and monetary compensation claim relating to the booking. The agreed refund was then processed and confirmation provided.
We respect that you may still have your own view of the experience, but we believe it is important for future guests to have the full context and to know that your complaint was addressed directly and concluded through an agreed settlement.
Kind regards,
All Day Cruise Team
G
Giovanni_M
August 29, 2026 · via Viator
Very... staff
Very welcoming staff, and even though they didn't speak Italian, they made themselves understood well through translators... excellent.
事業者からの返答
Grazie mille per la vostra recensione! Siamo felici che vi siate sentiti accolti e ben assistiti dal nostro equipaggio.
Cerchiamo sempre di rendere la comunicazione semplice per tutti i nostri ospiti, indipendentemente dalla lingua. Grazie per averci scelto e speriamo di rivedervi presto a bordo!
Un caro saluto,
All Day Cruise Team
M
michellecW8917WY
August 23, 2026 · via Tripadvisor
This best day cruise ever!
This was the best full day cruise ever!
The boat was amazing, the staff were professional and upbeat without it feeling like a performance.
The food was delicious with plenty of drinks. Honestly my daughter (27) and I (53) couldn’t fault it, we had the best day and have already recommended this cruise friends.
It’s ⭐️⭐️⭐️⭐️⭐️ from me 🚢⚓️🙏
事業者からの返答
Thank you so much for such a wonderful review. It means a lot to hear that you both had such a memorable day with us and enjoyed the atmosphere on board from start to finish.
We really appreciate you recommending the cruise to your friends, and we hope to have the pleasure of welcoming you both back again one day.
A
arianabW9711SD
October 30, 2025 · via Tripadvisor
In love with greece
I was in Athens for work and been recommended by the hotel concierge the All day cruise experience and that was the best decision we made. The boat is sailing wooden boat with very tasty Greek food, very friendly staff and plenty of fun.
We also met so many people it was unbelievable making so many connections.
Next we are in Athens with my girlfriend we definitely have to go and visit the island.
Beautiful everything, thank you guys for being such amazing people.
事業者からの返答
Dear arianabW9711SD,
Thank you so much for your wonderful review!
We’re thrilled to hear that joining our cruise was one of the best decisions during your time in Athens.
We’d be delighted to welcome you back for another amazing island adventure soon! Thank you for your kind words — they truly mean the world to us.
Warm regards,
G
georgelN3928VS
October 30, 2025 · via Tripadvisor
Great experience
It was a great experience, the crew very polite, the food awesome, the islands we visited very beautifu! I would recommend it to everyone looking for a day cruise!
事業者からの返答
Dear georgelN3928VS,
Thank you so much for your wonderful review!
We’re delighted to hear you had a great experience and enjoyed your cruise.
Your recommendation truly means the world to us — we’re so glad you had such a memorable day! We hope to welcome you back soon for another amazing cruise.
Warm regards,
N
N4825GPsarahs
October 29, 2025 · via Tripadvisor
Perfect Day on the Water
We had such a lovely time! The crew was kind and professional, the food was delicious, and the boat was beautiful. Even in October, the weather was great, and the swim stop near Salamina was unforgettable. Highly recommend!
事業者からの返答
Thank you for your lovely review!
We’re so pleased you had such a great day with us, and that even an October cruise turned into such a memorable experience. It’s always special when those swim stops leave a lasting impression.
We truly appreciate your recommendation and hope to welcome you back again soon.
Best regards,
M
M1341QBsashaa
October 29, 2025 · via Tripadvisor
An Unforgettable Family Cruise — Truly the Best in Greece
I joined this experience with my family in October. The weather was still beautiful, and we really enjoyed the islands and the swimming stop near Salamina, which has so much history. We didn’t go out on the island since it was a swim stop, but the crew shared a lovely short story about it, which made it even more special.
We absolutely loved the boat, the crew’s amazing service, and the food — truly some of the best we’ve had in Greece. It was a wonderful day, and we’d definitely do it again!
事業者からの返答
Thank you for such a thoughtful and detailed review!
We’re delighted to hear you and your family had such a memorable day with us, and that the experience felt special from start to finish. It’s wonderful that even the small details, like the stories shared along the way, added to your time on board.
We truly appreciate your kind words and would be very happy to welcome you again for another unforgettable day at sea.
Best regards,
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