ガイド付きボスポラス＆黒海クルーズ–イスタンブールから4駅

Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the cruise, found our staff friendly and responsive, and appreciated the cleanliness and maintenance of the boat. It is also great to know that our transfer service helped make your experience smooth and hassle-free from start to finish. Thank you for choosing us and for recommending our services. We hope to welcome you back to Istanbul for another memorable cruise in the future!

Thank you so much for your wonderful review! It was a pleasure hosting you on board. We’re delighted that you enjoyed the breakfast, the yacht cruise, the historical insights from Ramazan and the beautiful stops along the Bosphorus and Black Sea. Your kind words mean a lot to us and we hope to welcome you back to Istanbul for another unforgettable experience in the future. Best regards, Muzaffer & Ibo Cruise Team

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the cancellation of your tour. Unfortunately, due to operational circumstances beyond our control, we were unable to operate the cruise on your scheduled date. As an alternative, we offered a place on the following day's tour, but we understand that this was not possible due to your travel plans. Regarding your refund, we completely understand your frustration. The refund was processed from our side; however, international payment providers and banking procedures can sometimes take considerably longer than expected due to regulatory and administrative processes. We have been following up on the matter and regret the delay you experienced. We are truly sorry that your experience did not reflect the level of service we aim to provide. Thank you for your patience and understanding. Kind regards, Customer Relations Team

Thank you for your feedback. We are glad to hear that the refund process was handled promptly and that there were no issues with our service quality. Regarding the cancellation, May 1st is a national holiday in Türkiye, and large-scale public events, demonstrations, and sudden street closures in Istanbul are often announced or enforced by local authorities at short notice. Unfortunately, these circumstances are outside of our control and can occasionally impact scheduled operations despite prior planning. We understand that any last-minute change can affect your travel plans, and we sincerely regret the inconvenience caused. At the same time, we always prioritize guest safety and compliance with local regulations when such situations occur. We appreciate your understanding and hope to welcome you again under smoother conditions in the future.

Dear Guest, Thank you for taking the time to share your feedback with us. First of all, we are pleased to hear that you enjoyed our guide, yacht, and crew. Your kind words about their service are greatly appreciated and will be shared with the team. We are sorry that your overall experience did not fully meet your expectations. Due to operational circumstances, your reservation was transferred from the full-day tour to our half-day option, and we regret any disappointment this may have caused. We also apologize for the delay in the pickup service and for the inconvenience regarding the drop-off location. We understand that the itinerary did not align with what you were expecting, and we appreciate your honest comments. Guest feedback is extremely valuable to us as it helps us improve both our communication and our services. Thank you again for sailing with us, and we hope we may have the opportunity to welcome you back in the future for a better experience. Kind regards, Customer Relations Team

Thank you for your feedback. We are sorry to hear that you were not fully satisfied with your experience. However, we would like to clarify that the original tour could not operate as planned, and you were informed in advance. At that stage, we clearly offered you multiple options, including a full refund or alternative tour arrangements, so you could choose freely. At your request, we proceeded with the closest available Black Sea route option, and all details were shared and confirmed with your approval before the tour took place. We understand that expectations may vary, but we did our best to provide a fair solution within the available conditions and to ensure you could still enjoy the experience. We appreciate your comments regarding your guide Taren and thank you for taking the time to share your feedback.

Thank you for your kind review! We’re glad you could join the tour and that Murat made you feel welcome. Happy to hear you enjoyed the scenery and boat ride. Hope to see you again in Istanbul!

Thank you so much for your kind words! We're delighted to hear that you enjoyed the yacht experience and appreciated Sadat’s knowledge and enthusiasm. We’re also glad the meeting points made your trip easier. Hope to welcome you again soon for another unforgettable experience in Istanbul!

We’re sorry for any confusion regarding your tour. We always inform our guests in advance about the possibility of cancellation if the minimum participant number is not reached. In this case, we initially had to notify you about the cancellation, but we received additional last-minute bookings and were able to confirm the tour afterward. All updates were communicated as soon as possible. We truly apologize for any inconvenience this may have caused and appreciate your understanding.

We’re sorry to hear the tour didn’t fully meet your expectations. Due to the museums being closed that day, we provided a partial refund to all guests and upgraded the experience to an ultra-luxury yacht. The route was operated as advertised, reaching the closest legally permitted point to the Black Sea. We appreciate your feedback and will continue improving our service and communication.