They classify a certain type of guest, especially Latinos, as "VIPS" upon arrival and lead them to an office where one or two employees are in charge of promoting what appears to be a timeshare, with a long waste of time and no benefit whatsoever. When the front desk procedures are normal and agile for foreign tourists. It seems to me an abusive form of treatment that is clearly differential, annoying, and burdensome. I wish you could consider it and correct it.
事業者からの返答
AQUÍ NO ES
Buen día Luis Carlos.
Lamentamos la mala experiencia que sufrió a su llegada al hotel TUCANCUN, pero su comentario está “colocado” en el lugar equivocado; nosotros somos una Compañía de TOURS y estamos localizados en ACAPULCO. Por favor podría borrar su comentario y escribirlo en el lugar correcto pues no afecta en nuestra reputación. Muchas gracias.
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Nancy_B
March 26, 2026 · via Viator
Too small of van. We...
Too small of van. We packed in like sardines. Very uncomfortable. Unorganized. Cliff divers were good
事業者からの返答
Hi there, thank you for sharing your honest thoughts. I’m so sorry to hear the van felt like a sardine can—that’s never the kind of comfort we want for our guests. We’re taking a hard look at how we organize our groups and vehicles to make sure there’s plenty of breathing room moving forward. So glad you enjoyed the cliff divers, though! We appreciate you bearing with us and helping us get better.
J
Jose_H
March 22, 2026 · via Viator
Excellent Experience
It was a great experience. Guide was friendly and very knowledgeable.
Very good experience if it is recommended to know more about Acapulco 💯
事業者からの返答
Thank you so much for your kind review! We're thrilled to hear you had a great experience. It's wonderful to know that your guide made such a positive impression with their friendly demeanor and knowledge. We'll be sure to pass along your compliments to them. We hope to welcome you on another adventure soon!
J
JillG_F
February 21, 2026 · via Viator
Our tour of Antigua
We had a very nice time with Jose and Yasmin. We loved Antiqua and seeing the coffee plantation. They both took good care of us, four seniors! It is too bad Antigua is so far from the port, but it is definitely worth the trip. We recommend these guides!
M
Mobile35957014192
February 3, 2026 · via Tripadvisor
Baldo & Jose Luis Are AMAZING!
We could not have been luckier to have Baldo and Jose Luis be our guides when visiting Acapulco! On a 1 to 10 scale, 20 isn’t enough of a score for these two. Baldo is very fluently bi-lingual and knew just how to personalize our experience to make it unforgettable. We did the Acapulco tour including cliff divers, and the lagoon tour; both wonderful. Any of you coming to Acapulco, and wanting a reasonably priced very personalized tour, need to have Baldo’s number! Reach him directly at +52 744 160 1604, you won’t regret it!!
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Donald_T
December 27, 2025 · via Viator
Good Tour with Highlight being seeing Cliff Divers from a shaded verada
Overall, it was a very good tour. Having said that it is a lot of driving around between sites, in part because it's a big city and also because a lot of traffic.
Rudy did a good job as our tour director. However, sometimes he did spend too much time lauding the current president of Mexico and it was a little much political opinions at times.
The highlight of the trip was seeing the cliff divers. we were given the option to pay $15 more per person to sit in the shade and have a drink included and that was a much better option than being out in the sun baking while waiting for the divers to do their thing.
Would do it again.
T
Tim_D
November 6, 2025 · via Viator
Good introduction to Acapulco.
The tour included scenic views of Puerto Marques, the Chapel, a scenic view over the west side of the bay, driving past the market and the beach at Caletas, the mural and the divers. Our very knowledgeable guide Malu paid the admission to the divers for us. No lunch, snacks or water were included.
A
azucenahierromsncom
July 21, 2025 · via Viator
Acapulco beautiful
Very happy with my guide, Malu, excellent tour, took me to know the best views of the bay, highly recommend this tour
事業者からの返答
¡Muchas gracias por tu increíble reseña! 😊 Nos alegra saber que disfrutaste el tour con Malu. Ella es una guía apasionada por compartir las maravillas de nuestra bahía, y nos encanta que hayas vivido una experiencia memorable con sus recomendaciones y las mejores vistas. ¡Tu recomendación significa mucho para nosotros!*
*Esperamos verte de nuevo pronto para seguir explorando juntos. ¡Un abrazo! 🌟
R
revup
July 29, 2024 · via Tripadvisor
Tour with Baldo Gomez
We enjoyed the professional tour guide services of Baldo Gomez and driver, Mickey (Mouse). Baldo and Mickey met us at Vidanta Mayan Golf, for tours of Chapel of Peace, Las Brisas, Playa Puerto Marqués, Acapulco Bay, Los Flamingos Hotel, and special lunch and cliff divers performance at La Perla Restaurant. Shopping is always a great option. Highly recommend Baldo Gomez and driver, Mickey.
1人が参考になったと回答
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kelly_w
February 22, 2023 · via Viator
City tour
The views at the chapel are wonderful. The bakery he took us to was awesome you never would’ve known it was there. He was happy to please and knowledgeable
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最安値: Shared Round-Trip Transfer To/From Cancun International Airport — $23
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