The agency demonstrated a clear lack of knowledge regarding the different types of entry requirements. Not only were they unhelpful throughout the process, but they also provided incorrect information, wrongly advising me that I was eligible for a single entry when I was not. Their handling of the situation showed little understanding or professionalism.
Beyond this, there was no wifi available during the trip, and we never visited the pearl plant that had been advertised. To make matters worse, the guide rushed through the park — we entered after 7am and left by 10:30am, leaving little time to actually take in the experience.
事業者からの返答
Thank you for your feedback.
However, several statements in your review are inaccurate and do not reflect the actual sequence of events. The group departure was delayed by approximately 30 minutes while waiting for the client to complete payment, which directly impacted the schedule of this shared group safari.
Our team also provided correct and consistent guidance regarding entry requirements in line with official park regulations, supported by multiple written clarifications before the tour to ensure proper compliance.
Additionally, certain inclusions such as WiFi availability and optional stops (including the pearl plant) are subject to operational conditions on the day and may vary based on routing and park logistics. Despite the delay, the tour was conducted within the permitted operational timeframe.
A
Andreas_E
March 15, 2026 · via Viator
An experience well worth...
An experience well worth it. The driver really knew how to show us so many wild life animals close up. An opportunity you should not miss when you have half a day to spare.
The ride in the park is a little adventure, but it is quite shaky. For the afternoon safari, I was glad having skipped lunch. Pick-up and drop off at my hotel was even included in the price making this a great offer!
事業者からの返答
Thank you so much for your amazing review. We’re thrilled you enjoyed the safari, got up close to so many incredible wildlife animals, and found the hotel pick-up and drop-off convenient. The bumpy ride is all part of the adventure. We can’t wait to welcome you back for another unforgettable experience in the park soon.
P
Phillip_W
January 11, 2026 · via Viator
Lots of Animals!
First of all our guide and driver, Willie was outstanding. He was able to locate so many animals and was an expert driver and tour guide. We saw Guinea, Impalas, Fox, Antelopes, Lions, Giraffe, Zebras, Ostriches, Rhinos, Warthogs, Elands, Hippos, Vultures, Water Buffalos, Crocodiles, Blue Herons, and many other birds. And I may have missed a few. Thank you Willie.
事業者からの返答
Thank you so much for taking the time to share this wonderful review.
We’re absolutely delighted to hear that you had such an amazing experience on your Nairobi National Park safari. Willie will be thrilled to know that his expertise, driving skills, and passion for wildlife made your tour so memorable. Seeing such a wide variety of animals in one game drive is truly special, and we’re glad he was able to make that happen for you.
Your kind words mean a lot to our entire team. Thank you for choosing us, and we hope to welcome you back again for another unforgettable safari experience in Kenya.
M
mattwJ495UL
November 23, 2025 · via Tripadvisor
Great safari, terrible transport
The day started well, we were picked up at our hotel on time, and were taken into the park, our driver did a great job, whilst we didn't see lions nor did anyone else so not the drivers fault! When things went wrong was when we were taken to a tourist shop after our safari, we couldn't find our driver and when we did he put us in an uber rather than taking us back to the hotel. It had taken us less than 15 mi uses to get to the park in the morning but nearly an hour to get back from the shop. As a private tour would therefor not recommend.
事業者からの返答
Thank you for sharing your feedback. We’re glad to hear your driver provided a great experience in the park. We’re sorry for the confusion after the tour. To clarify, the vehicle used was our official transfer vehicle, as this was a group joining tour and we needed to return other guests as well. The different entry and exit gates can also lead to a longer return time. Our team did its best to assist and ensure everything went smoothly, and we appreciate you bringing this to our attention. Your comments help us improve our communication for future guests.
E
Exploration285130
June 2, 2025 · via Tripadvisor
Fantastic guide, lots of animals spotted
This was the most organised tour that I have ever had. I made a last minute booking online on Get your Guide and I was allocated Wellington Safaris.
Within minutes of booking, I got a text from wellington safaris, telling me that they had received my booking for the next day safari. I then got a confirmation of pick up time and a link to use to pay the park entry fees.
Willy was our guide and turned up just on time at 6:15 am as he had stated. The trip was fantastic. Willy had excellent knowledge and throughout our tour, he was well ahead of the game on where the animals would be. His knowledge was excellent as well as his photography skills.
We saw many giraffes, rhinos, hippos, zebras, impalas, a set of lions, ostriches as well as baboons.
I would recommend wellington safaris to anyone who wants a great experience at Nairobi national park and Willy is an excellent knowledgeable guide.
事業者からの返答
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that your last-minute booking turned into such a memorable safari. It’s always our goal to provide a smooth and enjoyable experience from the moment of booking to the final drop-off. We’re especially happy to hear that Willy made such a great impression—he’s truly passionate about what he does, and we’ll be sure to pass along your compliments.
It was our pleasure to guide you through Nairobi National Park, and we're glad you got to see such a wide variety of wildlife. Your recommendation means a lot to us.
We hope to welcome you back again in the future for another adventure!
9
900elliotk
May 11, 2025 · via Tripadvisor
Awesome time on safari!
We went on the AM trip with Willy. He was extremely personable and knowledgeable. He was prompt at pickup and made sure we had everything we needed to have an amazing time! I will use this company in the future!
事業者からの返答
Thank you so much for your kind words! We're thrilled to hear you had such a great time on your AM trip with Willy. He's a valued member of our team, and we’re glad he made your experience enjoyable and memorable. We truly appreciate your support and can’t wait to welcome you back for another adventure in the future.
L
lukee934
May 8, 2025 · via Tripadvisor
Good
Great safari! Our guide did a great job of spending time letting us take in the views and finding great spots to find animals.
事業者からの返答
Thank you so much for your kind words .
We're thrilled to hear that you had a great safari experience and that our guide made it even more memorable by taking the time to help you enjoy the views and find incredible wildlife sightings.
We truly appreciate your feedback and hope to welcome you back for another adventure soon.
S
Sunshine63464770951
May 4, 2025 · via Tripadvisor
Numerous & nearby animal sightings on a comfortable, individual, half-day excursion
Great conclusion to the Kenya trip.
Many rhinos, giraffes, also hippos, crocodiles, antelopes, and also a lion and a lioness. Partly in front of a skyline backdrop.
Service from Will was top, everything exactly as per travel description - thank you very much
事業者からの返答
Thank you so much for your kind words! We're thrilled to hear that you had such a memorable end to your Kenya adventure and got to see such an amazing variety of wildlife even with a skyline backdrop, no less.
We're especially happy that Will provided excellent service and that everything matched your expectations. We truly appreciate your feedback.
I
I8794ODolivierb
April 28, 2025 · via Tripadvisor
Great experience
We enjoyed a lot our safari. The guide was very helpful and experienced. We have seen most of the amazing animals of this park. The proximity of the city does not prevent you from feeling in the middle of the wild.
事業者からの返答
Hi Olivier thanks alot for your warm review...
We really appreciate it
Thank for booking with us
P
Paradise40138641197
March 29, 2025 · via Tripadvisor
Nairobi Safari
My family and I had a very pleasant experience with Wellington. He was extremely patient and ensured that everything ran smoothly and on-time. His professionalism and courtesy made a great impression.
I highly recommend riding with him!
事業者からの返答
Hi thanks alot for your warm review....
Really appreciate it
