Tour operator canceled LAST MIN after we had already paid online
We booked our private tour for Panama City, Panama for Feb 11th 2026 and they cancelled by email at 11:45pm on Feb 10th. We had already paid online $200 + by credit card and had received our confirmation. We are on a cruise and will only be there for one day… and now do not have a tour to go see the sights. Very disappointing for our first and maybe only time to visit this city. I would not trust an important day/event with this group/company. They can cancel with no explanation at the last min with no consequence. If we were to cancel, we would lose our entire payment for the private tour. ( bc after the cancellation period). Why are they allowed to cancel with ZERO consequence? They should pay us for making us lose out on a special day’s event…. Or find a replacement.
事業者からの返答
We sincerely apologize for the inconvenience and disappointment caused by the cancellation of your tour. This was due to an unexpected operational issue, and we completely understand how frustrating this must have been, especially during a short cruise stop.
As soon as the situation occurred, your payment was refunded in full. We truly regret the impact this had on your plans and your first visit to our city. Please accept our sincere apologies, as this is not the experience we aim to provide.
We appreciate your understanding and hope we may have the opportunity to serve you better in the future.
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Maria_F
November 15, 2025 · via Viator
Panama
Well we saw vet little of what really wanted which was old town. We were taken to a hill top to see containers waiting to go down the canal which really was a waste of our time n the guide wud not listen to our needs
事業者からの返答
Thank you for your feedback. We’re sorry the tour did not meet your expectations, especially regarding your time in the Old Town. Our goal is always to adapt to our guests’ interests, and we regret if you felt your needs were not fully heard. We will review this with the guide to improve future experiences.
We appreciate your comments and hope to serve you again.
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Chastity A
July 15, 2025 · via Tripadvisor
Great quick trip in Panama!
Jose was friendly and very knowledgeable about everything we visited in Panama. I learned a lot. The ride was smooth and the conversation was pleasant. Would recommend!
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Q1425LRkellym
June 24, 2025 · via Tripadvisor
Great Tour!
Jose did a fantastic job as our tour guide. He was professional, knowledgeable, and had excellent English speaking skills near native. He picked us up from the airport during our layover and dropped us off in plenty of time for the connecting flight.
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Brenda_S
February 11, 2025 · via Viator
We enjoyed getting to see...
We enjoyed getting to see parts of Panama before being dropped off at airport. He picked us up at Ship terminal and showed us some places the ships tour missed.
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Rajeev_T
January 6, 2025 · via Viator
Outstanding Panama Canal and City Tour in record time
This was a phenomenal tour by Jose Espinosa who picked me up from airport (after minor initial confusion about Terminal 1 or 2), showed me the Panama Canal, the Miraflores visitor center ( I had purchased tickets in advance), saw the incredible passing of a giant container ship and then a car carrier, a rare maneuver of lines being thrown to ship, the beautiful IMAX movie about the canal/history, drove to a causeway with Sun setting, gorgeous city skyline of skyscrapers, by the original old settlement, to Old City by old churches and cathedral before dropoff, always with unique commentary. Jose is himself a marine navigator, was lucky to have him as guide, you'd be lucky to get him!
