This BM tours is terrible. Completely untrustable, & absolutely NO communication with us, the clients. None of our guides or drivers spoke Any English, only Spanish whilst all other tour groups had English speaking guides & drivers. Hotels were good, But set meals were average at 1 restaurant & terrible at the other. For our 1st lunch, we were dropped at the street & told to go for lunch. When asked that the lunch should be included, he said oh yes. Here's $10, go have lunch, that's all I got. That Lunch costs us $32, in total. In total we had to pay an extra approx $150, for expenses that should have been included, But were not. Pls DO NOT BOOK WITH THESE PEOPLE. AWEFULL.
We are deeply sorry to hear that your experience was not what you expected. We take our customers' feedback very seriously and are committed to providing quality service. We apologize for the lack of communication you mention and understand your frustration regarding the lack of English speaking guides and drivers. This is something we will review and take into consideration for future improvements in our services. Regarding the additional costs you mention, we regret that there was confusion as to what was included in the package. We will investigate what happened to avoid similar situations in the future. We appreciate your honesty and the opportunity to improve through your feedback. Thank you again for sharing your experience and we apologize for any inconvenience caused.
