Not a guided tour, semi guided at best. Pointed in the direction then left to own devices. Very poor guide with no patience at all.
Dear Leanne_R, Thank you for taking the time to share your feedback. We are deeply sorry to hear that your experience fell short of your expectations and that you were disappointed with the level of service provided. We take comments regarding guide demeanor and patience very seriously, as courtesy and clear communication are basic standards for our team. While multi-attraction itineraries do include designated free time for guests to explore individual sites at their own pace, our guides are expected to remain attentive, approachable, and helpful throughout. We always encourage guests to speak directly with their guide or contact our team during the tour if something is not to their satisfaction. Raising concerns on the spot gives us the opportunity to step in, assist, and rectify any issues immediately while you are still on the tour. Please be assured that your comments have been escalated to our operations team to review with the guide involved and ensure our standards are strictly maintained. We appreciate you bringing this to our attention and wish you better travels in the future. Best regards, Paul
