I don't recommend. I feel lied to. We never went to Delos and it wasn't even an option. I wouldn't have booked this tour if I knew this up front. It literally says it in the name of the tour.
Also, there was way too much time wasted traveling. The scheduled rides had us at the port just hanging out with more than hour before the scheduled time. It just seemed like wasted time all around. I wasn't a huge fan of the hotels either.
事業者からの返答
Thank you for your feedback. However, we need to clarify several important points, as this review does not accurately reflect the information provided before the booking.
A visit or excursion to Delos was never included in the detailed itinerary, inclusions or optional activities of this package. Before confirming the reservation, you received the full program and detailed information regarding the services included and optional activities. At no stage was a Delos excursion offered, requested or confirmed.
The accommodation was also communicated to you in advance. You were informed of the hotels included in the package prior to booking, and no concerns, objections or requests for alternative accommodation were raised before the trip.
Regarding the ferry transfers, passengers are intentionally transferred to the ports in advance of departure. Greek island ports can be extremely busy, and sufficient time must be allowed for traffic, embarkation procedures and possible operational changes. Arriving earlier is therefore part of responsible travel planning and is intended to protect guests from the risk of missing their ferry.
We fully respect that a guest may personally dislike a hotel or prefer a different travel pace. However, it is important to distinguish personal preferences from services that were not delivered as agreed.
All services provided were in accordance with the itinerary and arrangements communicated before the reservation was confirmed. For this reason, we strongly disagree with the statement that you were “lied to,” as the itinerary, inclusions, optional services and accommodation were all clearly provided in advance.
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127pathikritb
May 28, 2023 · via Tripadvisor
Great way to experience Greek islands
Well organised very helpful people, fantastic hotels. Overall an amazing hassle free experience. There were cars waiting to pick us up and drop us off at every stop. The hotels had very good arrangements and they had fantastic view.
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Pathikrit_B
May 27, 2023 · via Viator
Need to organise better
The trip is otherwise good but the start was a disaster. The information we had read "Departure 7 AM Pickup Omiros hotel" obviously we thought we will be picked up at 7 AM. On that day it transpired that flight is at 7 AM and we were supposed to leave hotel at 530 AM. We missed our flight had to buy new tickets, which was pretty expensive. The tour operator did not share the itinerary ahead of time and that created a major problem.
事業者からの返答
Dear Client,
Thank you for sharing your experience with us. We understand that there was a misunderstanding regarding the departure time for your tour, and we apologize for any inconvenience caused. However, we would like to clarify a few details.
Upon reviewing our records, we found that the tour itinerary and departure time were clearly communicated to you via WhatsApp.12, Oct 2022
We have attached the program you received as proof of the information provided. It clearly states that the departure time from the hotel was scheduled for 5:30 AM, not 7:00 AM.
As a responsible tour operator, we make every effort to provide our clients with all the necessary information well in advance to ensure a smooth and enjoyable experience. We encourage our clients to review the itinerary and ask any questions they may have ahead of time. In your case, the itinerary was shared with you via WhatsApp, giving you ample opportunity to familiarize yourself with the details.
We regret that you missed your flight due to oversleeping and had to purchase new tickets. However, the responsibility for being ready on time and ensuring timely departure lies with the individual traveler. While we empathize with your situation, it is important to note that the tour operator cannot be held responsible for personal oversights or missed flights.
Im glad to hear that you enjoyed the other aspects of your tour, including the FREE upgraded accommodation in Santorini with a stunning Caldera View and the FREE upgrade to Air tickets insted of ferry boat. We aim to enhance our customers' experience and create lasting memories.
Thank you for choosing our services, and we hope to have the opportunity to welcome you back in the future.
J
josephgS3946YE
October 17, 2022 · via Tripadvisor
Smooth and organized
Everything is so on schedule and smooth. No hassle whatsoever. Highly recommended for easy of mind and a good planned tour.
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danteo236
September 22, 2022 · via Tripadvisor
🤩 AMAZING
I would like to thank you for the wonderful experience! I would recommend this tour hands down. Irene was very knowledgeable during my visit in Crete. I would definitely would do this again. Also, we were always the first ones in the activities so there was not a lot of people. Went from the 23rd of August to the 1st of September! Thank you again for an amazing experience
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michelleanne_a
April 20, 2022 · via Viator
Magical experience!
We had the best 4 days in Greece seeing 3 islands the week leading up to Easter. The driver's picked us up on time, had all our details, tickets hotels and recommendations ready to go. Everyone was so professional. We started in Crete and saw the Knosos Palace, stayed in a lovely hotel overnight, then a flight to Santorini and stayed one night. It was a magical experience in Santoroni with a beautiful room overlooking the Agean Sea. Mykanos ferry ride was fun and the stay there was magical as well. The ferry back to Athens was a long haul of 5 hours, but the ferry had enough to do and ample space to rest and relax. Our driver in Athens was wonderful and showed us the city ports on the way to our hotel. I would recommend this tour to everyone if you have a short time and want to make the most of the Greek islands before peak season starts in April or at the end of the season in September.
1人が参考になったと回答
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maria r
February 13, 2020 · via Tripadvisor
Dazzling
Crete! Opponent for its beauty, street dating, and its people, quiet, friendly, helpful. CHANIA with its Venetian port and shores bathed in the celestial sea...facination.
2人が参考になったと回答
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valeriemE7926CX
July 8, 2019 · via Tripadvisor
Fantastic trip!
We are a family with teenagers. We decided at the last minute to travel to the islands of Greece. We had excellent communication with Private Tours Greece. Our communication was immediate and fast!
The hotel in Crete has been in the center of Heraklion around monuments. Our guided tour in Knossos was pleasant and the guide, she was patient with our questions.
Hotels in Mykonos and Santorini have been by the sea! Swimming in the Black Sea was a unique experience! The sunset cruise in Oia, beautiful! Thank you very much for this trip, which we will never forget.
We recommend it!
事業者からの返答
Cher valeriemE7926CX,
merci pour vos belles paroles.
Nous sommes heureux de lire que vos souhaits, vos besoins et vos désirs ont été entièrement pris en charge du premier au dernier jour.
Au plaisir de vous revoir dans le futur!
sincères amitiés
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Nera_L
June 27, 2019 · via Viator
Greece island hopping
Read the fine print on this tour. Terrible. The Crete experience was great. A lot of time wasted travelling by ferry instead of flying. In santorini we were dropped off in the middle of nowhere. 30 minutes walk to town to get transportation. This tour package basically consisted of pickup from port to hotel and booking of airline and ferry tickets. Something I could have done myself for a lot cheaper. The hotel in mykonos was beautiful. I would not recommend this tour to anyone. Heading is deceptive. I felt like I wasted my money and did not get a tour experience.
