After showing the tour was “available”, I booked it only to be told the winery in Mafra was Not available. Rui apparently committed to another vineyard which turned out to be lovely. The tour of the palace/monastery was a separate charge and unguided. The actual cathedral was closed. The overall is minimally set up to host tourist. Rui appeared to not know anything about wine, minimal about the region & gave us no historical background for the palace/monastery. For all intents & purposes, he was a VERY expensive Uber. I’ve been on many Viator excursions and in many countries and never had a major let down experience. I’ve had mostly 5 stars and at worst 1 off of what you read….this was so not on par for the price and should not be recommended by Viator. It was clear this was his 1st time as he had to ask where our self guided entry(only option) into the Palace at Mafra would exit. Wasted our day.
Dear Customer, I am very sorry you are disappointed. As informed to you before the tour the venue announced in the Viator was not available and I have recommended other one. As stated by you the vineyard was very pretty and I believe you have enjoyed. We as an operator never hidden the price to you for the entrances which are apart from what you purchased from the Viator. It was very clear since the beginning as message exchanged between us through Viator platform that prices for the entrances at vineyard were excluded and it was reaffirmed several times to you before the tour. You have accepted. Regarding the expertise in wines, it looks there is a misunderstanding as there was a guide expert in the vineyard. Please note that we are a tour operator and not a vineyard guide. About the Mafra Palace there was a strike at this day and not announced previously as I explained to you with some unexpected interruptions only in the Cathedral. Nevertheless you have visited the Palace and I gave a background history about it. Charges for the entrances for instance in the monuments are excluded as announced in the Viator. I really recommend first to read any tour conditions with its inclusions or exclusions. Thank you












